1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR34 Genie: Version 0x05D3 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, Oct 31, 2012.

  1. gully_foyle

    gully_foyle Hall Of Fame

    1,301
    5
    Jan 18, 2007
    Los Angeles
    Three times now I've tried to buy and watch a pre-downloaded current release movie DirecTV Cinema. All three times I get to the "confirm buy" screen and the video output stops (my AVR puts up its no-signal screen). Sometimes I can get the video back by hitting the OFF/ON toggle a few times, other times I've had to RBR.

    I haven't tried this with any un-pre-downloaded movies. I've had some indications (frame freeze stuff with a few recordings) that my hard drive has hard read errors. Could there be a major problem with the DirecTV pre-download partition?

    I have an HR21 in the system I can use to watch PPV, but I'd like to resolve this. Preferably without exchanging the HR34 or the hard drive.

    Any ideas?
     
  2. jibberyerkibber

    jibberyerkibber Legend

    238
    6
    Mar 1, 2012
    "In the one with the recording, where you able to go into the playlist and play the entire recording from there?"

    Inkahauts, thanks, but I don't remember. Duhhh.
     
  3. kwint1

    kwint1 Cool Member

    18
    0
    Jan 18, 2012
    still slow as molasses. mostly while recording. watching NFL ticket is especially frustrating especially when managing recordings.

    Just anger inducing at times. hope they fix this soon
     
  4. inkahauts

    inkahauts Well-Known Member

    22,539
    1,087
    Nov 13, 2006
    What is your full setup?
     
  5. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Same issue here.... I mentioned in another thread also..I pause a show to take a leak, come back and it wont play..... Take a 10 minute call, set pause t come back and it dont play..Forwarding and rewinding does nothing. Have to change channel then return to it and of course i missed the paused time.... Flushed out guide, reset 10 plus times, nothing helps... Really pissing me off and im about to shove this Genie up DTV's ass
     
  6. inkahauts

    inkahauts Well-Known Member

    22,539
    1,087
    Nov 13, 2006
    What's your complete setup? How often does that happen? You two are the only ones I have seen with this particular issue of it freezing just on regular live tv pause. I wonder if something else isn't going on.
     
  7. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Direct swap with a HR24. Nothing else but the box. Happens everytime i pause, for 1 second, to 30 minutes plus.... Doesn't matter what it is, it always occurs. Did it randomly a few weeks ago on and off, now its every time every day... cant pause and resume on anything now. Deca unit on system, but we are talking live TV from local up. I wrote on the DTV forums and they claim a update is supposed to roll out in a couple of weeks that will address this. I wont hold my breath, but i hope it works. Pausing and not able to return to where i left off is a ridiculous situation. I asked if this update specifically addresses this issue, or is it a hardware situation.. no answer as of yet.
     
  8. pappasbike

    pappasbike Godfather

    580
    6
    Sep 19, 2006
    Just had the same freeze happen to me. Paused a live broadcast, came back about 15 minutes and tried to ff to get past commercials and picture froze. I could advance the progress bar/time but the picture stayed frozen at the prior scene and would not change. I could go back to prior to the freeze and hit play from there but as soon as it advanced ( in normal speed ) to the spot where it froze and would not continue. I also had to change channels and thus lose the buffer. Something similar would happen to my HR21 that this replaced. Occasionally when fast forwarding the picture would freeze while the progress bar and time advanced but this almost always corrected itself with a return to picture advancing as well.

    Since I've read many posts of this occurring with the 21s and now this occurrence with the 34 I believe this is far more widespread than just those two people. Certainly not just a freak, one in a million occurrence with the 34. Although it is the first time it has happened to me with this device, but I've only had it for two weeks.
     
  9. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Yeap I figured it was a more widespread issue. My bro who got a genie 2 weeks ago had this happen to him the other day also. I know it has increased in frequency for me, today was a disastrous day. Couldn't pause anything. Even testing, pausing a show for 5 seconds then hitting play nothing happened. The DTV forums said an update is rolling out in the next couple of weeks. I got answer to that pretty quickly, yet when asked if it addresses this very issue all was silent.

    Correction I did get a reply, yet as usual DTV replies vague and makes you scratch head if its going to do anything at all.... Question was, "Will this update fix this particular issue?" The reply was "hard to say, but updates always comes with "under the hood" improvements "

    So what does that mean?..your guess is as good as mine.
     
  10. inkahauts

    inkahauts Well-Known Member

    22,539
    1,087
    Nov 13, 2006
    That's not the same as the way I interpreted it earlier. I was under the impression your unit completely locked up completely and would not respond to anything.

    The frozen frame thing is something that has been around for a long time, especially for mrv in the HR21 for me. But i pretty much use skip so I don't notice it to often.
     
  11. inkahauts

    inkahauts Well-Known Member

    22,539
    1,087
    Nov 13, 2006
    I suggest anyone having issues, especially with Whole Home Service try turning off upnp on their routers, or just disconnecting from their home network, and flush all their guides (two menu resets back to back) and see if that helps. I do believe there was some bad guide data that caused some issue a while back, and maybe its lingering too and causing issues. Also, evidently some home network things are causing some issues as well.
     
  12. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Even trying to rewind a show locks up the screen..... When I pause, screen locked, change channels then back. Tonight, watching the voice the wife said rewind that , did and it locked..... So pause and rewind give the same results, frozen screen.

    Got another reply from DTV forums... "well time will tell…"

    Real nice!!!... Lube up DTV, this Genie going to be up where the sun don't shine real soon.
     
  13. inkahauts

    inkahauts Well-Known Member

    22,539
    1,087
    Nov 13, 2006
    I almost think you just got a bad unit with a hard drive that's diing.
     
  14. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    I agree. I will be calling them tomorrow to get a replacement. I just hate redoing my timers. Wish they would get some kind of a backup, or something online so they can be downloaded... I went thru 4 HR24's, i wont even go into the HR21 mess.... Yeap I haven't had good luck with DTV boxes, bounced back and fourth over the years but the Genie brought me back as conflicts were always an issue. Lets hope the second box works as it should.

    Thanks for all the replies guys....
     
  15. wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    Have not had it happen on live shows but have had it happen on time shifted shows, I tend to record the older show marathons and watch them as time permits, same with a few others. When I go to play them the picture is frozen but the time bar keeps going. It happens very frequently and is starting to get to be a pain. The unit is farily new, about 3 months, not sure if it is a software fault or a hardware fault. I can;t remember the sequence to get it into disk diagnostics to see i the drive is the problem though
     
  16. pappasbike

    pappasbike Godfather

    580
    6
    Sep 19, 2006
    I don't think my issue was quite as bad as yours and so far has only occurred once. But again I've only had it for two weeks. This specific issue would be a major problem for me as I frequently pause the current broadcast while I walk my dog so that I can come back and begin watching while being able to get past the commercials. I tend to watch a lot of The Mentalist and Castle marathons on TNT and I do a lot of this pausing while I perform other activities. All other functions were working, I could advance the progress bar, I could rewind back to before the freeze and the program would play but once at the point of the freeze neither normal play nor ff would advance the picture.

    So far I'm still quite pleased with the device because the 21 was so horrible but a repeat of this would get me cursing again! Hopefully this hypothetical update will help. At least with the 21 when this happened it was almost like a tape got stuck and then after a few seconds freed itself and started advancing normally. It never completely froze so that I could not view the rest of the program at all.
     
  17. inkahauts

    inkahauts Well-Known Member

    22,539
    1,087
    Nov 13, 2006
    Is this on a locally recorded show or a remote show? Press select during the boot up to get to the diag screens. This is what I think DIRECTV was talking about though when they where talking about a firmware issue.
     
  18. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    This morning my HR34 totally froze up watching a program from a DVR in my bedroom. I couldn't pause, stop or rewind the program. Nor could I change channels on the HR34. The Guide and Playlist were unavailable. I walked away and tried working the HR34 again 5 minutes later with no success. A RBR was the only solution.

    This software is the buggiest of any I've used with the HR34. I will not be sorry to see it go.
     
  19. Ed Campbell

    Ed Campbell Hall Of Fame

    1,333
    10
    Feb 17, 2006
    I had the same experience same time [MST] - no quick play, double play switching, etc.. Since I left the receiver tuned to BloombergTV, my first choice in the morning, I decided to leave it alone. Figured I'd try an RBR at 6AM after Tom Keene's show ended.

    BUT - after 10 or 15 minutes my wife noticed the line of lights which individually show pic resolution were flashing in unison. After sev'l seconds, the DVR rebooted. Running fine since - though many channels' content missing from Guide just 3-4 days out.

    Edit: Just thought I'd note - after 5 hours, still running OK.
     
  20. thunder22

    thunder22 New Member

    6
    0
    Dec 19, 2012
    My hr34 is "bricked" this morning as well. It is stuck on ch 201 and won't respond to the remote or front panel except for about 3 seconds when it first exits it's self tests and begins to display the channel, but then it locks up. D* tech support is sending another box but I don't have much confidence that anything will be different if it's loaded with the same firmware or receives the same update that went out this morning. (I have tried multiple resets via RBR and removing power with no success).
     

Share This Page