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HR34 Genie, version 0x05D4 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Dec 21, 2012.

  1. Jan 3, 2013 #81 of 136
    Drucifer

    Drucifer Well-Known Member

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    Feb 12, 2009
    NY Hudson...
    Just lost the Guide background image and I am left with a solid white background.

    Why can't the Guide default background color be a shade of blue instead of bright white?
     
  2. Jan 3, 2013 #82 of 136
    RACJ2

    RACJ2 Hall Of Fame

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    It took a few days, but back to having slowdowns while something is recording. Press "Exit" to stop a recording and 10+ seconds of a black screen. Press "List" and the back ground appears right away, but the actual recordings list takes several seconds to populate. Also, takes several seconds to respond to any commands from the remote. Ugg!
     
  3. Jan 4, 2013 #83 of 136
    Datagg

    Datagg Legend

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    4
    May 17, 2009
    Mesa, AZ
    It's time to face it.. We are over charged Beta Testers.
     
  4. Jan 4, 2013 #84 of 136
    jibberyerkibber

    jibberyerkibber Legend

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    Mar 1, 2012
     
  5. Jan 4, 2013 #85 of 136
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Rebooting, when done on one's own time schedule, is "a good thing™" from time to time.
     
  6. Jan 4, 2013 #86 of 136
    jcwest

    jcwest Legend

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    May 3, 2006
    For us the HR34 has been a real work horse. We have had the box for about six months and it had a few minor quirks right out of the box with original s/w whatever that was, can't remember off hand. After a couple of s/w updates performance has been very stable.

    The only "serious" issue we've had was a few weeks ago when a few of us experienced the box locking up during a reboot.
    The "double reboot" fixed that and it's been smooth sailing since.

    Some of the problems being reported here seems to be a box that needs to be replaced, just saying.

    J C
     
  7. Jan 4, 2013 #87 of 136
    philiphotog

    philiphotog New Member

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    Nov 28, 2012
    For me it's not the hr34 that's the problem. It's the clients with black screens every 3-4 days. That in turn means the 34 needs rebooting.
     
  8. Jan 4, 2013 #88 of 136
    unixguru

    unixguru Godfather

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    Jul 9, 2007
    A sad reality in the 21st century after more than 6 decades of evolution.

    It doesn't have to be that way. It only is that way because producers and consumers (majority) alike are willing to accept software that is of poor quality.

    There are lots of cases where this is not acceptable. It's quite common in large-scale enterprise environments to have systems running for years without a reboot (and then only due to upgrade or hardware replacement/maintenance). I've seen many a Solaris (UNIX operating system) system do that. And of course all "life-critical" (avionics, boats, autos, medical devices, etc) are also like that.

    Consumers should demand more.
     
  9. Jan 4, 2013 #89 of 136
    Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    I called went through "Tech" steps with a 'tech" that I already did30 times plus already and it locked up on pauses. After about 45 minutes he said they are aware of the issue and to expect new updates rolling out to address this issue. I said it was a bad HD, he says its bad software and they wont replace it until they exhausted there firmware updates. New one didn't help, asked will the next one.... he said unknown yet we are aware of the issue and no replacements are given out at this time.

    There something else Ill tell you that.
     
  10. Jan 4, 2013 #90 of 136
    Carl Spock

    Carl Spock Superfly

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    Yes, they should. And then they should be willing to pay $1,000 (at least) for a DVR.

    I sincerely doubt that in any of your "life-critical" applications the hardware is free, or at the most $450.

    As the old saying goes, you get what you pay for.
     
  11. Jan 5, 2013 #91 of 136
    rmmccann

    rmmccann AllStar

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    Apr 16, 2012
    ND, USA
    In total, we've had two hard lockups on our HR34 since getting it back in August. It's actually been a pretty solid system and the 5 tuners makes it more than worth it.

    I've had some guide slowdowns here and there, but the latest software release seems to have resolved it. It's working VERY well for me.
     
  12. Jan 5, 2013 #92 of 136
    pappasbike

    pappasbike Godfather

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    For the first time this morning I was unable to play back 3 consecutively recorded programs. They were 3 half hour series all on the same channel. Each was aired one right after the other. The first program played to the 12 minute mark and froze. Trying to get past that point just got me to the "do you want to keep or delete" message. With the other 2 programs that aired after and were theoretically recorded when I hit play they froze immediately and gave me the keep or delete message.

    I restarted the receiver but got the same results so I just deleted all 3. Never had this happen with any of my previous receivers. I hope this thing doesn't make me miss my horrible HR 21. It was slow as hell but never did this.
     
  13. Jan 5, 2013 #93 of 136
    Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    Yikes the HR21.... oh the horror. yeap my unit has done that and more... but even with all that i could never look back to HR21 days....... Firmware updates are our friend if they can get it right next time, or maybe the next.... or next....
     
  14. Jan 5, 2013 #94 of 136
    pappasbike

    pappasbike Godfather

    579
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    Sep 19, 2006
    For me this was the first major incident. I've only had the device for about a month. The other glitches were minor and tolerable but this one is not. If it's a one time thing so be it, but if it occurs with any frequency I'll be done. I'm willing to give this device a year for minor stuff but not being reliable when it comes to recording and playback will be unacceptable. I'm just glad I didn't get it when first released, from what I've read it's pretty much been a beta test until recently. I'm hoping that this is their best and all ( or most ) issues will be fixed, at least the major ones like this. If not I'll have to see what other options provide.
     
  15. Jan 5, 2013 #95 of 136
    Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    IMO we still are beta testers...... The ones like me who have issues, cant pause and start back up, guide freezing, lock ups.... etc after 2 months is unacceptable. DTV offers no help other than we are aware of the issues and look for many new updates. So we are Beta testers.... Most who i know who got the unit had issues after the first month... Like I, they began around the 2month area. My bro who said a month ago, "i have no issues" is getting the same as me now.... Frustration I cant even explain....
     
  16. Jan 5, 2013 #96 of 136
    dpeters11

    dpeters11 Hall Of Fame

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    And others, don't have those issues. That makes it more difficult to fix. It's probably the minority with issues, not the majority.
     
  17. Jan 5, 2013 #97 of 136
    Datagg

    Datagg Legend

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    Mesa, AZ
    Perhaps in this group, but im sure many dont even know about the forums... or express there concerns and complaints other than to DTV. Even when my unit was installed the tech said he himself has issues with this unit and others he has done...he tried to get me to stick with the HR24.... He left with a good luck.
     
  18. Jan 5, 2013 #98 of 136
    keithtd

    keithtd Godfather

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    Dec 15, 2006
    Mid Atlantic
    This happens irregulary and lasts approx. 1 min but tonight was longer before the system processed the commands.

    Last RBR was yesterday.

    Have had the HR34 for about a month supplementing my HR24 which does not have this response issue.
     
  19. Jan 5, 2013 #99 of 136
    dpeters11

    dpeters11 Hall Of Fame

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    And there are a very large number of customers that don't have issues and don't say anything. An installer has never seen mine, so I don't have a sense for what they see around here, but I don't have much faith in their knowledge based on experience.
     
  20. Jan 6, 2013 #100 of 136
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    This happen regularly with me at the top of the hour during prime time when Genie is ending and beginning multiple recordings.
     

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