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HR34: Remote scheduling error 3011

Discussion in 'DIRECTV Connected Home' started by sandigan, Oct 22, 2012.

  1. sandigan

    sandigan New Member

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    0
    Oct 22, 2012
    Hi everyone, I recently had DirecTV installed with an HR34 and 2 C31 clients. Everything seems to works perfectly except for when I try to schedule a future recording on DirecTV.com or through the iPad app, it shows up as failed in the history with error "The recording (id #) has been cancelled because an identical program has already been scheduled. (3011)"
    If I try to record something live through the app or online, the DVR starts recording within a few seconds, also VOD programs scheduled to download through the App or online work fine.
    I've tried a DVR reset, spoke with tech support and they mentioned its not not a known issue and escalated it to engineering. Wanted to check here if anyone has been through this and have any suggestions ?
     
  2. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
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    Dec 11, 2006
    Long Island, NY
    It is being worked on if you need it to work turn Genie off.
     
  3. sandigan

    sandigan New Member

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    0
    Oct 22, 2012
    Thanks a lot Jack, I had a hunch Genie might be messing thigs up since it's trying to record things in the background. I certainly don't mind turning Genie off for the time being.
     
  4. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
    No problem and welcome to DBSTalk.
     

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