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HR34 Stops Responding To Remote

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BigFoot48, Feb 27, 2013.

  1. BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    Twice now, in the last five days, my HR34 has stopped responding to my remote's RF commands while watching a recorded program. Everything worked fine this morning for over an hour, fast forwarding, pausing, then it just stopped responding to any button on the remote. None of the controls on the front of the unit are responsive either. The first time I tried our other two remotes with the same negative results. A RBR is required to restore the function. (At least that button still works!)

    What's going on here? Is this a problem with the latest update, or an indication of a failing unit?
     
  2. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Had this happen to me... Soft lock up, then hard lock up all in 1 minute. Remote was laagy, then nothing would work. Took RBR to fix. Then all went down hill after that in the weeks after. I'm on a new unit now after getting the run around from DTV for a month. Threatening to cancel is the only language they understand. Of course don't go that route at first, you may get a good rep that does care (it does happen from time to time) Only pull out the big guns when they push it to far for too long.
     
  3. BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    Well, that's not very encouraging but thanks for the advice. If it goes south I'll let everyone know.
     
  4. usnret

    usnret Icon

    603
    2
    Jan 16, 2009
    Same thing happened to me this past Monday BigFoot48. No response at all from either of my DTV remotes. A RBR fixed it. First time this has happened since it (HR34) was installed Feb. 11th, 2012. Wonder whats going on...
     
  5. BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    Another remote/input failure today, this time while just listening to a music channel with one program being recorded. RBR required.
     
  6. Mar 3, 2013 #6 of 17
    BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
  7. Mar 4, 2013 #7 of 17
    BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    I started hard drive tests this morning and had a (3011) FAIL on the SMART Short Test. I had a pass when I ran this about a week ago. When I posted that on the DTV forum thread I started, I was advised to call Tech Support and get a replacement HR34 as the drive was failing. Well, I did, and this was what I just posted on that thread:

    "Just talked to Technical Service and this behavior is now a "known issue" and the software people are working on it and expect to issue a fix very soon. They have been instructed to not replace equipment or send a service person if this is the malfunction being reported. She said the "(3011) FAIL" code does not indicate a hard drive fail, and if I were having a hard drive failure it would be rebooting constantly. (Note, mine did self-reboot once, yesterday)."

    I believe this, if it is indeed a software problem, is a result of the recent software update as it started after that update.
     
  8. Mar 4, 2013 #8 of 17
    glen4cindy

    glen4cindy Cool Member

    23
    0
    Oct 19, 2006
    My wife experienced this same issue over the weekend.

    Required a RBR as in the cases here above to regain control of the receiver.

    No other problems with Genie so far.
     
  9. Mar 5, 2013 #9 of 17
    litzdog911

    litzdog911 Well-Known Member

    12,204
    63
    Jun 23, 2004
    Mill Creek, WA
    Don't believe that. It's "CSR speak" for "I don't really know what's causing your problem and I need to get on to the next call". Sometimes you just need to stretch the "truth" to get a replacement DVR. Any errors in those hard drive tests are a sure sign of trouble.
     
  10. BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    Yes, I'm aware that blaming it on software is a replacement-deferral strategy and one that may require more aggressive "failures" to overcome, but in this case I willing to defer the nuclear option a few more days/weeks as I'm also thinking its a software problem as a result of the last update.

    Later yesterday the SMART Long Test finished and showed a pass, so I reran the Short Test which had previously showed the 3011 Fail result, and this time it passed. I have not yet run the surface test or LBA rebuild, deferring them to after the next series of response freezes.
     
  11. Hotelone

    Hotelone Cool Member

    61
    0
    Feb 18, 2008
    Central...
    This morning Firmware Watcher showed that the apparently problematic update, 0x66C, was not in the update stream for my HR24/100 anymore and an older(?) firmware, 0X62C was now current. 0x062C seems to be now current for all HR2x's. I forced an update and received 0X62C and my menu delays have apparently gone away. YMMV!

    Edit: Lost all my Season Links with the "downdate", but all other settings, Favorites and recordings are there!
     
  12. unixguru

    unixguru Godfather

    787
    33
    Jul 9, 2007
    My C31 has started doing this on a regular basis too.
     
  13. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    Heard that song and dance for a month +. They hear what they want to hear and dont look past there blind eye.
     
  14. BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    Yet another non-responsive-remote event this morning while watching a program that was being recorded. I decided to wait until near the top of the hour to RBR to minimize the loss of the program content, but about 30 minutes later the 34 did a self-reboot.
     
  15. glen4cindy

    glen4cindy Cool Member

    23
    0
    Oct 19, 2006
    I also had another event last night. I was watching a recording on my Genie that resided on another DVR, the recording stalled, and while I was trying to restart the recording, the Genie became non-responsive.
     
  16. BigFoot48

    BigFoot48 Mentor

    54
    1
    Aug 30, 2007
    Halleluiah! I woke up to having software version 67E this morning. Hopefully this will solve my remote problem.
     
  17. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    It appears to have at this point... Laag gone, remote issues gone. I suspect they were the same issue. Pause, start up seems to have been fixed also. Yet need to wait a few days for confirmation as that issue builds up as time goes by.


    So far though im pleased... They finally got me to finally say "Good Job"
     

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