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HR34: Version 0x054C Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, Jun 8, 2012.

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  1. jscott70

    jscott70 Mentor

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    Feb 14, 2009
    I've seen many people having similar issues to what I'm experiencing both here and on other sites including DirecTV's own forums. One person in particular had almost the exact symptoms I had, ordered a replacement from DirecTV and had the same issues with the replacement. I am not going to lose my recordings for no good reason. I have to reboot about once per day due to lockup. When it works, it works fine. No hiccups or glitches or anything else that would lead me to believe it's a bad unit. The installer used a splitter in the wiring closet (would have to check to see exactly what type and model) and of course a CCK. I have an HR21 in the bedroom which works perfectly. Never had an issue with it.
     
  2. jscott70

    jscott70 Mentor

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    Feb 14, 2009
    I didn't take it as an attack of any kind, just a snarky and annoying shortcut to constructive feedback. If I were the only person having the same type of issues with this unit then I might agree with you but if you bother to really read thru some of the forums/threads both here and on other sites including DirecTV's very own, you'll see what I mean.
     
  3. RunnerFL

    RunnerFL Well-Known Member

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    Jan 4, 2006
    Along with giving RF a shot you may want to try swapping locations between the HR34 and HR21. At least that way you can rule out wiring if the HR34 acts the same in the HR21's location.

    If you swap the units and then start to have issues with the HR21 and the HR34 clears up you should look at your wiring, or have DirecTV look at it.
     
  4. gregftlaud

    gregftlaud Hall Of Fame

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    Nov 20, 2005
    I've said it once and i'll say it a million times and this goes for all hd-dvr's that are having issues with the new HD GUI. Reboot your receiver twice withing 30minutes to flush out all guide data (i think one reboot flushes the guide data for the 34) and DO NOT hit that right arrow button to bring up TV Apps and things wont slow down.

    I researched this online a few months ago and found that someone did that and ever since i stopped initiating tv apps all my dvr's work smoothly. HR21 and now HR34.
     
  5. lansbury

    lansbury AllStar

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    Jun 29, 2007
    As I've never had the apps up at any time since I had the HR-34 that can't be the total problem. Mine has locked up twice in the three weeks I've had it, and each time the warning it was going to happen was slower and slower responses from the box to the remote buttons being pressed.
     
  6. e30cabrio

    e30cabrio New Member

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    Jul 8, 2012
    I just had my units replaced. The installers replaced the LNB, the multiswitch and the power source that was in the OnQ panel and rewired the system. They also removed the smaller existing dish which the previous installer refused to remove.

    I now have an HR 34, HR 25 and HR 24 all on the internet and seemingly functioning properly.

    Now I get to redo the 112 season passes I had just completed adding before the first 34 died. I am going to spread the passes between the three DVRs as opposed to putting the bulk on the 34.
     
  7. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    And everything I know shows this is coincidence more than anything, I have never experienced a slow down simply because I started using tv apps. Flushing guide data can help sometimes though.

    I have seen a unit of mine slow down in the past without using tv apps as well... Been a while, but it happened.
     
  8. indycolts2k6

    indycolts2k6 Cool Member

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    Jan 24, 2008
    Hey guys,

    We had an HR34 installed on Monday this week and have had all kind of issues setting up our Series Manager. I'm able to setup all my series ok, but the record icon never shows up in the episode list and my shows are not added to the To Do List.

    For example, I go to record Falling Skies on TNT. I press Menu > Search & Browse > Find My Show and choose Record Series and the 'First Run' option. I know for a fact there are new episodes coming up on 7/15 & 7/22 but no episodes show up as future recordings - either on the 'View Upcoming' or To Do List pages. No record icon shows up beside the episodes and my Series Manager displays as "Falling Skies (0)". I've tried changing from first run to both - and no change.

    I was on the phone with tech support for 45 minutes tonight and we reset the network, satellite and guide settings, so I'm not sure if any of that's going to work. I noticed some people recommended a double red button reset, but not sure if that will do anything?

    If I can't rely on the Series Manager to do it's thing, it kinda renders this DVR pointless for me. So frustrated. I've scoured Google in hopes of finding someone else experiencing this issue, but haven't had any luck so far. Any ideas?

    Model: HR34/700
    Software 0x54c
     
  9. e30cabrio

    e30cabrio New Member

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    Jul 8, 2012

    I'd call corporate and request a replacement if you can't get it via normal channels.

    Sorry you are having issues. Mine has been recording since noon and so far all is well, I had to go to corp to get it sorted.

    Good luck.
     
  10. RunnerFL

    RunnerFL Well-Known Member

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    Jan 4, 2006
    Try rebooting the HR34, from the menu not the red button, twice within 30 minutes. This clears out all the guide data and acquires new data. After 24 hours, how long it will take approximately to rebuild the guide data, if it's still doing the same thing call DirecTV again.
     
  11. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    Can you see the guide data out for about two weeks and see these episodes it should be recording in the guide?

    Did you try just pressing record button twice to record a series in the guide to see what the result of that was, rather than searching?
     
  12. tonydi

    tonydi Mentor

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    Jul 10, 2010
    I've seen that happen here. The first time I chased the problem around, making manual entries rather than using the Series function.

    But now I've seen that it doesn't update the Series Manager right away, something that I finally remembered happened with the old DirecTivo's (Tivo would even put up a note saying that the recording may not show up immediately in the To Do listing).

    So now I check the next day and the Series recordings always show up in the Manager. You may want to give that a shot if you've got time to wait before the first recording is due to happen.

    I don't think this happened with previous firmware updates.
     
  13. Jerry_K

    Jerry_K Godfather

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    Oct 21, 2006
    The AR Xsight remote has built in IR for DirecTV. It is a much better remote than Harmony in every aspect. Unfortunately it programs the same way on the internet but I find the code base much better and the macro ability much easier.
     
  14. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    I think you meant RF, easy mistake.

    In your opinion maybe. My opinion is that it's a POS. I bought one and returned it within 2 days.
     
  15. indycolts2k6

    indycolts2k6 Cool Member

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    Jan 24, 2008
    Thank you all for the great feedback - you've all been extremely helpful. I think you're exactly right TonyDi - I checked out my recordings this morning for Falling Skies and 2 shows are now scheduled for recording. This is definitely buggy as heck, but as long as it automatically records my shows, I can work around this.

    On a different note regarding the HR34 - do TV Apps work for any of you? When I hit the right arrow, all I get is "Service Unavailable (5)". I've re-run network setup a couple of times and everything looks good - but I can't ever access apps. Just curious.

    Thanks again for the responses.
     
  16. RACJ2

    RACJ2 Hall Of Fame

    3,866
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    Aug 2, 2008
    I have the AR Xsight and a Harmony and they both have there pluses and minuses. The Xsight does have much better macros then Harmony. For example, use macros for PIP on and off on my HR34, the Harmony can't do enough commands for that. And I like the fact I can lay it flat on the arm of my recliner and press buttons. Since the Harmony is contour, it tends to flip if you try to do that. And the Xsight is the only aftermarket remote that I know of that will control a HRXX via IR.

    The downside to the Xsight is the touch screen. I thought I would love it, but if you grab the remote and touch any part of the screen, next thing you know its activated a command like turning your receiver off. And trying to scroll to the next screen is sometimes difficult. Although even with the negatives, for the $35 I paid, it was a steal.
     
  17. markgrif

    markgrif New Member

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    Jun 14, 2010
    I'd like to maka a general comment. I have two HR24s. One has an update from July 6th and the other from June 21st. The June 21st one has many of the problems listed throughout this thread. The July 6th does not. The June 21st had no problems BEFORE June 21st. I wuld say that all the problems are related to a BASE software release problem for many, if not all, receivers.

    I have an HR-34 being installed tomorrow.

    I'd like to force an update for the June 21st. I know it's in the forums, but I can't find it. Can anyone tell me how to do it or point me to a post?
    If I then start to have problems with June 21st - We'll know.
     
  18. 2tonedug

    2tonedug AllStar

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    Nov 28, 2006
    during a playback of lifetime ch. on demand, my wife is reporting a few problems. segments of the recording are missing. and cant rewind to get them back. when the 30 second slip is pressed a bunch of times it is glitchy and the audio coming out of the 30 slip is glitchy also
     
  19. gregftlaud

    gregftlaud Hall Of Fame

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    Nov 20, 2005
    Well all i know is not using tv apps works for me for keeping my receiving running smoothly. Might not work for everyone but i just know it's not a coincedence for me that when i used to use apps all the time the sluggishness on my receiver was unbearable. Ever since i stopped using apps everything works lickety split. Remote response great.....changing channels great, getting into menus, guide, etc. This works for me and whoever said it was a coincedence ...what-ever! Some people think they know it all.

    I didnt say this was a fix for everyone just relaying my own personal experience. I've googled this and i've read on other dtv message boards that a few other people that stopped using apps had success with improving the stability of their receivers.

    Now others that dont use the apps and still have sluggishness obviously have other issues with their receivers.

    I'm just saying what worked for me.
     
  20. snappjay

    snappjay Legend

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    Jul 16, 2010
    Quick question...

    about how long is the average wait time between firmware updates for other boxes (like the HR24 for instance)? It seems that we have been on this firmware for awhile with several known issues.
     
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