During playback of a VOD show or movie, the playback will freeze for 20-30 seconds and then jump ahead in the show 3-4 minutes. It will do this throughout the show. It makes the show unwatchable. I will sometimes have to download the show 5-8 times before I get a watchable one. During playback of a recorded tv show, there are sometimes 2-3 second pauses in the video. There are no pixalation or signal issues. This is not due to my setup or my equipment. This is my 2nd DVR and it is doing the same thing the first DVR was doing. The technician that came to the house also put the deca adaptor on. My internet is 25Mbps down and 3Mbps up. Everthing is hard wired, no wireless. My network is sound since I manage and install networks for a living. HDMI to the tv and I have tried several cables. I have called and complained numerous times and nothing happens. I sometimes think that half the tech support at Directv should be fired with the advice they give. The last one I spoke with actually seemed to know what he was doing and he told me that others were having the same problems and that their engineers were working on the software. From what I have read, the problem should have been fixed with this last update but it was not?? Has anyone out there heard anything about this issue or when it may be fixed or am I just doomed to continue to pay for lousy service? I don't want to have to pay to break my contract because they can't seem to fix whatever is wrong with the box. Any suggestions??