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HR34 wants to change channel to record, but only one tuner tied up

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Jungle Jim, May 3, 2013.

  1. May 3, 2013 #1 of 26
    Jungle Jim

    Jungle Jim AllStar

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    For the second time this week, my HR34 has displayed the message that it needs to change channels to record a program that is scheduled to begin in three minutes or so. Thing is, when this message displayed tonight, only one channel was being recorded and no others were scheduled to record. When it happened earlier this week, I don't think anything was being recorded (but I don't remember for sure). Anyway, what gives? Why is it ignoring the fact that it has five tuners?

    FWIW, it will still record five programs at once, so it does acknowledge that it has five tuners in that situation. (I pulled up the guide and hit record on ficve shows at once to test it.) Also, I haven't tried a reset, but probably will later tonight when we don't need the TV.
     
  2. May 3, 2013 #2 of 26
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Do you have "Genie recommends" turn on?
     
  3. May 3, 2013 #3 of 26
    Jacob Braun

    Jacob Braun King of Awesome

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    Run a diagnostic on it (press and hold info until it says Run System Test, select it, then press the dash button under the seven key).
    What could shows up?
     
  4. May 4, 2013 #4 of 26
    HoTat2

    HoTat2 Hall Of Fame

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    Interesting;

    My HR34 did that a lot with the early firmware versions back when I first got it around a year ago.

    Hasn't in later FW versions for a long time now, even with "Genie Recommends" turned on these days (though I never use it, lol)
     
  5. May 4, 2013 #5 of 26
    toobs

    toobs Legend

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    I think that I'm having the same problem that you are having with the HR34, but I get no error message. I think my tuners locks up and nothing. I have to reboot the box to get any live feed. I ended up turning Genie off and see if it fixes the problem. I never had any problems before, but for the past few weeks, the box has been locking up.
     
  6. May 4, 2013 #6 of 26
    Steve

    Steve DIRECTV A-Team

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    By any chance, do you have an AM21 connected? If so, you'll get that message if one of your OTA tuners is recording, you're watching the other one and the new recording is scheduled for an OTA tuner as well.

    Otherwise, as others have suggested, it could be a Genie Recommends bug.
     
  7. May 4, 2013 #7 of 26
    Jungle Jim

    Jungle Jim AllStar

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    Thanks for the replies, guys.

    Yes, Genie Recommends is turned on and yes, I have an AM21 connected. I have no idea if the programming was coming from the dish or the antenna when this occurred. I'll turn Genie Recommends off and see if the problem occurs again. Also, I may experiment with the AM21 issue when I have time and see if I can replicate the issue.
     
  8. May 5, 2013 #8 of 26
    Steve

    Steve DIRECTV A-Team

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    I'm pretty sure you'll find that was it. I'm a Genie/AM21 user, and I run into that same issue occasionally when trying to schedule a third OTA recording, or when trying to tune to a live OTA channel when two other OTA channels are recording and/or being watched live in other rooms.

    Would be great if we could "stack" AM21s, to increase the # of simultaneous OTA channels that can be watched or recorded.
     
  9. May 5, 2013 #9 of 26
    HoTat2

    HoTat2 Hall Of Fame

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    And if DIRECTV had designed their DVR/OTA turner module system like the Dish DVRs so the OTA tuners would be additive to the satellite tuners instead of substitutive.
     
  10. spartacvs

    spartacvs Mentor

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    Same thing happened to me last week.
     
  11. Jungle Jim

    Jungle Jim AllStar

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    This afternoon the light bulb came on and I realized that it couldn't have been the AM21, because I currently have all my OTA channels blocked from the guide and am only watching from dish. I use the OTA mainly during NFL season to get games from other nearby markets and this time of year I don't even include those channels in the guide. So, maybe it was the Genie Recommends. I'll post here again if it happens again with Genie Recommends turned off.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    This sounds like the cause, as I haven't seen the problem with my Genie, but I turned off Genie Recommendations very early because I had no interest in what it suggested.
     
  13. Bill Broderick

    Bill Broderick Icon

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    Do you have Genie Clients? If so, were they turned on when this message appeared? Since each Genie Client uses one of the Genie tuners, when they are turned on, could this be the cause of the message?
     
  14. jangell2

    jangell2 Godfather

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    This thread has made me want to turn Genie Recommends off. I googled how to do it and on the DTV site it says Menu-->>Search & Brows-->>TVShows. When I do that I get a message that says "1998 TVShows not available." I presume the 1998 is an error number. When I googled that message I got a thread on the DTV site where a DTV customer had the same problem. As of the last post, DTV had not been able to help him.

    My HR34 is not connected to the internet, fyi. I have an AM21.
     
  15. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

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    1998 is not the error code, its actually the shortcut to access it by typing in channel 1998 from there you get a portal (much like a VOD channel) where you scroll to the bottom and can turn it on/off. If when you tune to channel 1998 your seeing 'TVShows not available', you probably need a working internet connection on your receiver to access the portal.
     
  16. jangell2

    jangell2 Godfather

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    Apr 6, 2004
    I did type in the channel and the portal came up and I was able to turn Genie Recommends off. Boy, talk about making it hard to find. First DTV's online help tells me do it differently, then the message number is not really a message number but a clue to do it. Go figure.

    Couldn't have done it without the DBSTalk forum. BTW, I don't have my HR34 connected to the internet. I couldn't get DTV to give me on of the devices that it needs and I didn't want to spend the money.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    You don't have a Ethernet cable that can connect to the HR34?
     
  18. jangell2

    jangell2 Godfather

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    My broadband is nowhere near my home theater. I had a guy go up into the attic and he said it was pretty much impossible to run a cable from where the broadband is located to my HT.
     
  19. Bill Broderick

    Bill Broderick Icon

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    I'm very surprised that the installer didn't just give you a wireless CCK. I've read here that they are supposed to give them to anyone who asks for one, even if they are at your house for another reason. That's what happend to a friend of mine. They had a problem with a receiver in his son's bedroom, and had a technician there to fix that problem. When my friend asked how he could get On Demand channels, the technician installed a wireless CCK for him for free.
     
  20. jangell2

    jangell2 Godfather

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    No, he never offered, and I wasn't smart enough to ask. Here's a story to go with the install. The new HR34 was replacing an HR20, which was using an external esata drive with a lot of programming we hadn't watched. I had already asked DTV if they wanted the HR20 and they did not. They had it on a list of equipment they had no use for. However the installer said he had to take it, his boss said no install unless they took the HR20.

    So I got on the phone with DTV, and a new CSR confirmed once again they did not want the receiver and told the installer that. They installer called his boss and after a few minutes of conversation it was agreed I would keep the HR20. I figure this local company was taking the receivers from customers who didn't know any better and selling them for a profit on the side. DTV doesn't want them.

    I have since called DTV a couple of times and they won't comp me the device so far. To be fair, DTV has treated me well over the years. The HR34 was free and so was the install.
     

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