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HR44-200 I/R issues in home theater system

Discussion in 'DIRECTV General Discussion' started by Ken Stomski, Jan 17, 2014.

  1. Ken Stomski

    Ken Stomski Mentor

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    Nov 17, 2011
    Recently installed an HR44-200 in a home theater system. Equipment in a remote closet. Harmony I/R univeral remote. Plasma-safe I/R receiver on television end. ALL EQUIPMENT respsonds perfectly thru I/R repeater system except Genie. Very intermittent operation. Went back and forth between Bufalo and Speakercraft I/R systems, changed emitters and blasters, changed location and distance of emitters and blasters, put blue tape over Genie's I/R receiver, no change in performace. Harmony remote aimed directly at Genie works fine no problem - it seems like the HR44-200 has issues with working on an I/R repeater system (like some PACE manufactured cable boxes, but using Pace's own extender and taping the front panel bypasses this issue)... the Genie does not allow for an I/R extender. I cant possibly be the only person who has been in this siuation? the people at Perfect-10 suggest using a directv remote in RF (HAHA! not! we are using a $300 remote that works in EVERY other installation) and my Directv people don't know what I am talking about. I am an LSP and have been in this business since 1987 so I think I have tried just about everything, but I am open to suggestions!
     
  2. Beerstalker

    Beerstalker Hall Of Fame

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    Have you tried adjusting the repeats setting for the Genie on the Harmony remote through the Harmony software? Inter key and inter device delays?
     
  3. Kevin L

    Kevin L AllStar DBSTalk Club

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    Southwest...
    I don't have any advice, but do have the same problem: Harmony One remote with a HR44-500 in a remote closet. My TiVo Roamio Pro, right next to the Genie, responds every time. The Genie is very hit or miss. Frustrating as hell.

    Kevin
     
  4. Kevin L

    Kevin L AllStar DBSTalk Club

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    I haven't done that, but the three HR20s the HR44 replaced worked perfectly with the same setup.
     
  5. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    Does your remote do IP control?
     
  6. Beerstalker

    Beerstalker Hall Of Fame

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    Yes, I have normally been able to set all my Harmony remotes to 0 repeats when controlling any of my DirecTV DVRs directly through IR. However in my parents basement I am using an IR repeater and have had issues with that H21 not recognizing all my IR commands. Sometimes it will recognize them, sometimes it won't and I have to hit the same button multiple times before it works, and then all the sudden sometimes it will work once, or maybe more times than I want it too. I'm assuming this is an issue with the repeats setting and 0 repeats not working very well through an IR repeater. I haven't had a chance to change the settings on that remote yet though (my laptop running the Harmony software was down last time I was there and noticed the issue) so I can't guarantee that it will fix the problem. It would be my first thing to try though.
     
  7. davido

    davido Mentor

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    Jul 2, 2007
    I use an HR34, and it needed a dual frequency IR repeater system. I'm using a Sewell BlastIR.
     
  8. Ken Stomski

    Ken Stomski Mentor

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    Nov 17, 2011
    i am at the factory standards of 100ms for inter-key, and 500ms for inter-device. i have never had to adjust these for other D* receivers, but have had to lengthen the time in the past for some motorola cable boxes. are you suggesting to lengthen these as well, or zero'ing them out as i saw a few posts up? i don't have internet at the site, so i am making any changes here in the office and then "hoping"... thanks...
     
  9. Ken Stomski

    Ken Stomski Mentor

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    Nov 17, 2011
    i just got off the phone with an engineer at buffalo electronics. it seems everything but the really cheap stuff is "dual frequency", and he verified that the amplified block i am using will handle all i/r frequencies. he is leaning towards noise being picked up by the receiver, even tho only one device is being affected. oh boy, this is going to be fun to figure out!
     
  10. Beerstalker

    Beerstalker Hall Of Fame

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    The delays you have are most likely ok. I actually usually set those to 0 myself to get the remotes to respond quicker, until you get this figured out though I definitely wouldn't shorten them. You could try lengthening them though.

    I'm still guessing it is the repeats setting though. That setting is a bit tougher to get to, and I think it might be different depending on the software you are using to do the programming. If I remember correctly, on the stand alone software you would go to your devices, and then click troubleshoot for your directv genie device. Then you pick the option that is something like "the device responds to commands too many times, or not at all" or something similar to that. That should take you to a page where you can adjust the repeats from anywhere between 0 and 5 I think. I would start off by setting the repeats to 5 and trying that, and then lowering it down from there if you need to.

    Sorry I can't be more helpful, I don't have access to the software right now.
     
  11. Ken Stomski

    Ken Stomski Mentor

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    Nov 17, 2011
    It appears that the receiver (remote eye) MAY have been picking up noise! it is unknown if it was from a CFL in the room or placement on the television (we moved it from the top corner to bottom corner of the panel)... haven't heard anything from the end user yet. i hate how a 10 thousand dollar system can be foiled by a 35 dollar part!
     

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