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HR44 Availability/Ordering

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by The Merg, Feb 7, 2013.

  1. c073186

    c073186 New Member

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    Feb 7, 2013
    I know this is really not worth much but, I was on the phone with DirecTV yesterday saying that I wanted a Genie but wanted to wait for the new box. They said within the next month or two and it sounded like there would be the possibility of specifying the 44 model. I was surprised at that (would be more surprised if it were true... but still).
     
  2. Brubear

    Brubear Legend

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    Nov 13, 2008
    I would not get my hopes up for specification that quickly. Personally, I would expect that even tenured customers are going to be paying full boat in the short term. My personal suggestion would be Solid Signal. When a customer asks me about self-sourcing equipment, I have absolutely no problem in a SS referral. Again, our resources said that units started trickling into the supply on the 7th. I have yet to hear of anyone activating one however.
     
  3. usnret

    usnret Icon

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    Jan 16, 2009
    Is the reason that a person could not get 2 Genies due fact that, if they also have a C31, things wouldn't work? Would there be a problem if a person does not have a C31, just 2 Genies or 2 of them plus a HR2x? Just wondering.
     
  4. RunnerFL

    RunnerFL Well-Known Member

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    Those that have 2 Genies have reported issues between the 2 Genies regardless of a client being involved or not.
     
  5. tigercat74

    tigercat74 Mentor

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    Would a Genie and one HR24 work together? Right now I have 3 HR24
     
  6. RunnerFL

    RunnerFL Well-Known Member

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    Yup, sure would. That's what I have.
     
  7. Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    I had to call DTV today to activate a replacement HR34 and the rep told me after a bunch of small talk that the HR44 will be offered to existing customers for a great deal... Couldn't nail down anymore details than that, but it sounded like as i said DTV treats there current customers like crap that perhaps they may be changing there stance on treating us like third world citizens. of course this could of been a complete lie, but he was a nice guy and we jammed far into an hour plus mark talking about video games, new gen hardware, tv's etc..... We shall see.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I'd be skeptical about that. But, who knows what D* is gonna do? Poor CSR was probably tired of people screaming at him... :lol:

    Rich
     
  9. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    I'm surprised he was able to chat for an hour, aren't all calls recorded?
     
  10. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    We do know they are expanding the Texas PP nationwide.
     
  11. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    You can absolutely switch out the HR34 for the HR44. But you will not be able to keep to "Genies" active on your account.
     
  12. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    New Jersey
    All calls MAY be recorded. A very small of those recorded are ever listened to.
     
  13. Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    That's what I thought also, yet we kept jamming away. His words when DTV talk were cryptive, yet got the message out on how he felt. First time i have ever called DTV and had a really good conversation that was pleasant and wanted to continue. Even traded gamertags. :)
     
  14. Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    Actually Dianna that is kinda funny, as I had a situation when I was trying to get an HR34. First rep said i can get an HR34 free cause I had so many issues with previous boxes and a long time customer, when it was being setup, lost the call. Called back, that rep completely denied anyone would have said a free genie. Of course i was livid, i was already going to cancel and that why the first rep offered for free. anyways, got that straightened out when she talked to a Manager, so she began to set up the free genie and wouldn't you know it, call lost. I call back, now they say first and second rep had no right to say that and we dont do that. I said then cancel me then and basically hung up. It was now over an hour or so dealing with these calls.

    I wrote an email to some high up I found on the net...Blasted a few out, didn't expect a reply...An hour later some dude claiming to be high up there said we reviewed the tapes and you were indeed told you can get a free genie. he new the details of each call, from calm, to yelling..To what they told me, to the lies they said. Basically he said heads are gonna roll. The next day, Genie instal FREE of no charge, no setup fees, nothing.

    Whew, sorry for the long post, just wanted to share. But in my case at least they did record them calls and all worked out great.
     
  15. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Colbert, WA
    I had a really awesome CSR last month in the Idaho or Utah office. We talked football for a long time
     
  16. acostapimps

    acostapimps Hall Of Famer

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    Why not call it Genie with Wifi to distinguish between the Original Genie so one can order specifically. Just like the Hopper and Hopper w/Sling.
     
  17. Datagg

    Datagg Legend

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    Personally IMO they are basically disowning the HR34 due to an abundant amount of issues,,,,, Then naming the New the same as that name recognition is a huge brand name for them. Every has heard of the Hopper, hence the genie also.... They letting the HR34 fade into the night and hope that most wont really know why or whats going on.
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    I've had no issues with mine, but if they want to swap me out, they know my number :)
     
  19. Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    I would love a swap also... Have had nothing but high blood pressure since the HR34..... Just got a replacement 2 days ago and Blood pressure is going down.

    But would love to get a hold of a HR44 when it surfaces.
     
  20. wco81

    wco81 Legend

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    Feb 23, 2008
    Maybe they stopped production of HR34 if they're coming out with HR44 so soon after?

    So maybe they're waiting to deplete existing inventory of HR34 units.
     

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