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HR44 issues with iPad app and geniego

Discussion in 'DIRECTV Connected Home' started by spidey, Aug 6, 2013.

  1. Aug 6, 2013 #1 of 35
    spidey

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    Ok folks here is my setup a new install as of yesterday.

    One HR21 in guest bedroom on one side of Swim16

    One HR24 and HR44 on other side of swim 16

    Geniego wired to router

    Genie wireless client in patio room

    All DVRs see playlists of all other just fine

    HR21 and HR24 have static IP HR44 uses DHCP

    HR21 and hr24 on deca

    HR44 is wireless connected to router cant seem to get it to accept ethernet connection and dont see how to force this


    The iPad app sees the HR21 and HR24 just fine

    Geniego app ONLY sees the HR21 not the HR24 or the HR44

    Can the HR44 have a static IP address installer said it could not
     
  2. Aug 6, 2013 #2 of 35
    GAM

    GAM DIRECTV A-Team

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    I have an HR34 but I'm pretty sure it is the same and you are able to assign a static IP through Advanced Setup under Network Setup in the menu.
     
  3. Aug 6, 2013 #3 of 35
    The Merg

    The Merg 1*

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    The HR44 can have a static IP address if you want. Just go to Network Setup -- Advanced and enter in the IP address.

    What do you mean that the HR44 won't accept Ethernet? You should be able to plug an Ethernet cable directly into the HR44. Just make sure the wireless is turned off on the HR44 then. Also, make sure that you are also not using a Cinema Connection Kit.

    As for your DAFI issues, try a menu reset of each of your receivers.


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  4. Aug 6, 2013 #4 of 35
    spidey

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    How does one turn off wireless in the HR44???
     
  5. Aug 6, 2013 #5 of 35
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    It's been some time since I did so, but IIRC it was automatic. It seems it isn't for you, so I'd go through Network settings, and at that time you'd set a static IP for the '44. That alone might do it.
     
  6. Aug 6, 2013 #6 of 35
    spidey

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    actually since I have the wireless video brodge, wireless c41 client I am told that if I do not have the HR44 wireless networked I may see issues in the entire setup. So right now stayong with wireless on the HR44 since the genie go doesnt even see it and the iPad app doesnt see it either. I think there are likely two issues one account issues thats why the DAFI app is having problems and possibly genie go needing time to really figure itself out.
     
  7. Aug 6, 2013 #7 of 35
    The Merg

    The Merg 1*

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    The WVB and the HR44 wireless ability are two completely different things. The WVB is a way for the C41W to connect wirelessly back to the coax network as the WVB is connected to the coax network. The HR44 wireless ability is how the HR44 is able to connect back to your router. You should be able to network the HR44 via the Ethernet cable and have the WVB (and C41W) work without issue.

    - Merg
     
  8. Aug 6, 2013 #8 of 35
    spidey

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    Merg this is what I figured but the installer as adament about me not hooking the HR44 up via ethernet plus its not clear I can disable the HR44 from doing a wireless connection unless I do a full reset or soething. I figured the WVB is doing two things bridging the deca network to internet and supporting the C41W or is the HR44 providing the DECA to internet bridging?
     
  9. Aug 6, 2013 #9 of 35
    The Merg

    The Merg 1*

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    The HR44 is bridging the coax network to your network. The WVB is just to connecting the wireless clients. After you plug in the Ethernet cable, you can perform a menu reset (or I believe just re-run the Network Setup) and that should pick up the wired connection and turn off the wireless.

    - Merg
     
  10. The Merg

    The Merg 1*

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    Also, double check on the HR44 under Settings/Whole Home that External Devices is allowed.

    - Merg
     
  11. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Just to put your mind at ease: some installers were bitten by hooking an ethernet line to an HR24, which brought down the system. The '44 is fine to go direct, and wired is always better than wireless where feasible. You still cannot have two internet bridges (connections) to one system, though, so if a CCK is present, it needs to be de-commisioned before the HR44 can take an ethernet wire.
     
    1 person likes this.
  12. spidey

    spidey Hall Of Fame

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    Ok connected the HR44 to ethernet I run advanced setup with fixed IP address. Router shows that the HR44 is on port 4 of the router and plugged in but the setup on HR44 says wireless connection to the network. However router shows no IP address for the ethernet on HR44 and shows a wireless ip address that looks like DHCP range not fixed IP address I assigned
     
  13. Steve

    Steve DIRECTV A-Team

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    Do a "settings", "network", "reset defaults". That should get the HR44 to "forget" the wireless connection and use the Cat 5 connection.

    Not all routers report static IP addresses, BTW. Best way to confirm which IP address your device is using is either under "Setup", "Info and test", or "setup", "network", "advanced". The first way is quicker.
     
  14. dennisj00

    dennisj00 Hall Of Fame

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    I've 'attended' 3 recent installations for friends and family and the installers insisted on using Wi-Fi instead of connecting the 44 or installing a CCK.

    In all three cases a network jumper would have been the easiest. (which I later installed)
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    I've 'attended' 3 recent installations for friends and family and the installers insisted on using Wi-Fi instead of connecting the 44 or installing a CCK.

    In all three cases a network jumper would have been the easiest. (which I later installed)
    Because that is DirecTV policy when installing HR44s. WiFi comes first. although I disagree
     
  16. spidey

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    setup HR44 wired to router/ The HR44 still doesnt show up on geniego nor on directv app for ipad. Also the HR21 playlist is ONLY one shown on the genieo go doesnt seem to see playlist of the HR24 however does see it in the menu.
     
  17. Steve

    Steve DIRECTV A-Team

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    Assume you saw Merg's post above and already checked this, but just in case... did you go to "settings", "whole home", "external devices" and make sure everything is "allowed"?
     
  18. spidey

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    Yes all DVRs have allow on everything for all external devices. I am guessing the Genie is somehow not on my account correctly since its not in either app. The HR24 playlist not on genie go is puzzling
     
  19. Steve

    Steve DIRECTV A-Team

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    In the past, I know a 30-second reset of the GenieGo often restored a missing playlist. IIRC, it used to take a minute or two after the reset for the playlist to populate the client.
     
  20. The Merg

    The Merg 1*

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    Yup. That usually does the trick.

    It seems that there are one or two other people with this same issue. I believe they were going to see if DirecTV could remove and then re-add the Genie to their account. That might be something worth a try.

    - Merg
     

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