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HR44 not showing up on iPad, iPhone, Mac (both DT apps & GenieGo apps)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by elmerPHuD, Jul 13, 2013.

  1. elmerPHuD

    elmerPHuD New Member

    4
    0
    Jul 13, 2013
    Jackson, TN
    Hi everyone. HR44 and GenieGo were installed yesterday. Installer used the DECA broadband device, which has a CAT5 running to my Airport router. There is also a CAT5 running from the GenieGo device to the Airport router. The HR44 is not directly connected to the router.

    When I try to use the Directv app on the iPad - "No Connected Receivers Found. Please verify the connection to your home Wi-Fi network."
    When I go to the Receiver Control settings panel on the app, there is nothing listed under "Receivers available on your network".

    When I try to use the Direct app on the iPhone - "Receiver Error - Your account receiver list could not be downloaded".

    When I try to use the GenieGo app on my Mac and my iPhone, both say "Unable to add your device. You are missing one or more system requirements to activate your GenieGo".

    I have tried disconnecting the DECA device, and connecting the HR44 directly to the router. Turned off wifi on my Airport, reset the HR44, and still no luck. I put in all back the way the installer had it connected.

    So to summarize, GenieGo and all Directv apps are not working for me.

    Any ideas? Thanks.

    If this is a repeat topic, please direct me to where I need to post. I tried to be diligent in making sure it is not a duplicate.
     
  2. PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    Go into settings..Is your DVR set to allow access to external devices? Allow access across the board..then try to use the apps again.

    Sent from my GT-P3113 using DBSTalk mobile app
     
  3. elmerPHuD

    elmerPHuD New Member

    4
    0
    Jul 13, 2013
    Jackson, TN
    Thanks PK6301. Here is a pic of my settings. Is this what you mean? If so, it still is not working. But thanks for the suggestion.

    [​IMG]
     
  4. wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    check in the system info page that the HR44 has a IP address that matches your network configuration, then go into network setup and run Test Network, see if they both pass.
     
  5. elmerPHuD

    elmerPHuD New Member

    4
    0
    Jul 13, 2013
    Jackson, TN
    Sorry wingrider01, but you will have to explain to me what you mean by "that matches your network configuration."

    Just a bit more info. Under the equipment section on the directv website, its says that my receiver is not connected to the internet. Also when I try to setup recording from the website, the site says it is unavailable.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    It might be easier for you to go through Network setup manually. No need to change anything, but it sometimes connects.
     
  7. elmerPHuD

    elmerPHuD New Member

    4
    0
    Jul 13, 2013
    Jackson, TN
    Here is what my Network area under the Test & Info page looks like

    [​IMG]
     
  8. Starrbuck

    Starrbuck Legend

    156
    0
    Jun 25, 2004
    DFW, TX
    Looks like you need to connect the HR44 to your network, either wirelessly or via ethernet.
     
  9. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    According to the OP's settings, it is connected to their home network. Airports use the 10.1.x.x range for the home network, which is what the OP's settings show. The Wireless setting is whether the HR44's wireless settings are configured to connect to the network. The Ethernet setting is whether an ethernet cable is directly connected to the HR44. The MoCA Network setting shows that it is using the coax to connect to other devices and the DECA the OP has installed is connecting the HR44 back to their home network.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  10. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Here is what my Network area under the Test & Info page looks like

    [​IMG]


    Try connecting to YouTube via the HR44. Perform a Smart Search and select YouTube from the results. See if it will playback a video. If it does, your HR44 is connecting to your network and is seeing the Internet just fine. Let us know about that and we'll go from there.

    You can also try Laxguy's suggestion of resetting the network setup to see if things start to work correctly.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  11. Starrbuck

    Starrbuck Legend

    156
    0
    Jun 25, 2004
    DFW, TX
    If Wireless and Ethernet both say they are not connected/configured, I don't see how, unless there is another device on the MoCA network that it is connecting thru. My HR44 is connected to my network via the ethernet port and works great.
     
  12. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    If Wireless and Ethernet both say they are not connected/configured, I don't see how, unless there is another device on the MoCA network that it is connecting thru. My HR44 is connected to my network via the ethernet port and works great.


    The OP's first post stated that the installer hooked up a DECA, which would be how to connect the MoCA network to the home network.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  13. Starrbuck

    Starrbuck Legend

    156
    0
    Jun 25, 2004
    DFW, TX
    Fascinating!!!
     
  14. joshjr

    joshjr Hall Of Fame DBSTalk Club

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    Anyone know if the newer version 2.5.2 works on jailbroken phones with xcon still? Would rather know before updating this time.
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    Yes
     

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