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I can't believe DirecTV has any customers

Discussion in 'DIRECTV General Discussion' started by TLowder, Nov 27, 2010.

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  1. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    Wireless or FIOS? I've got wireless with them and have never had any issues. Their wireless is ranked #1 in Consumer Reports. What kind of issues have you had with them, if any?
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Identical experience here.

    Then again...I believe Rich might be referring to something else.
     
  3. Tom_S

    Tom_S Icon

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    Cold day in hell that I ever get Verizon again. Talk about lying bastards... I called them to cancel and was told over the phone that I am no longer in contract and no money is owed. 1 week later I get a bill for almost $200 for early termination. It turns out there are two dates, one for contract and one for owing money. They CONVENIENTLY looked at the wrong one.

    NEVER AGAIN!!!!:mad:
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Cell phones. Bought an LG a couple years ago that was supposedly an upgraded model from the one I had previously owned. Went thru three of them in two years. Very poor support from the store I bought it at. Just kept replacing it and every one of them did the same thing. Got no satisfaction from calling the 611 number either.

    In the store a woman came out and told me the phone wasn't supposed to work the way I said it should. Told me she had been working tech support for seven years and I was wrong. Dead wrong. The issue was that the phone wouldn't respond to voice commands unless it was in a totally silent place. The two previous LGs I had in the same series worked almost every time no matter where I was. I showed her what I wanted to do, which was say "Call Charlie" and expected the phone to call Charlie. Doesn't work that way, never heard of such a thing in seven years of working tech support, was the answer I got.

    Ended up taking her to a quiet area and telling the phone to "Call Charlie" and it did it correctly several times. "How could that be?", she asked me. Did you ever read the manual? Got told that in her seven years in tech support she had read every manual. Ended up thanking her for her time and leaving.

    While I'm talking about someone using the years that they've been doing a job to prove their expertise in that job, let me get this off my chest. I don't care about how long someone's been doing the same job, I care about how competent they are. Here's an example: A few years ago, I bought my wife a spiffy Pontiac G6. I was hesitant to buy it because it had a many paneled sun roof that looked like it could be a problem and was a brand new feature on the cars.

    She wanted it, so I bought it. That roof rattled constantly from day one. I kept bringing it back and the service department kept telling me it was fixed. Never fixed. And the worst rattle was by my left ear. Terribly distracting while driving. The service manager told me he wasn't gonna do any more work on it. OK, off to the lawyer. As soon as the dealer got a notice of the lawsuit, they brought an "expert" in from Detroit. I told him what had been going on. He told me that he was an expert mechanic and had an engineering degree. Went on to assure me that it would be quickly fixed and kept telling me what an "expert" he was. When he finally came up for air, I told him that I was a mechanic too and had supervised and managed many mechanics in many crafts and had not seen one that could use a screwdriver or turn a wrench with his mouth. Asked him to just get the car fixed and I'd drop the lawsuit. I get a call that afternoon telling me that the car is fixed. Went to pick it up and the "expert" was on his way back to Detroit. Got half way out of the parking lot and the rattle started right up. Expert my butt! The lawsuit stayed in place and I won.

    I've been seeing posts by folks who have proclaimed themselves "experts" in certain fields. I realize that the forum is not where anyone can prove that they are truly experts, but I have to look askance at every one of those proclamations. It simply doesn't matter how many years you've been doing a job, it's how well you do the job that counts. I wouldn't hire an electrician without testing him thoroughly, no matter what he told me. In my many years of managing baseball teams, I had a lot of guys spend the winter telling me how good they were and as soon as most of them picked up a glove, I knew they weren't gonna make the team. Never saw a shortstop throw someone out at first by using his mouth.

    How's that for a rant?

    Rich
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Their wireless network is the best of all the providers, I think. My wife has AT&T for her IPhone and that network is terrible, just a Consumer Reports stated in a recent issue. We have people come in our home with Sprint, T-Mobile, Nextel, etc. and none of them get the reception we do with Verizon's network. But the support from the stores and the phone support are way worse than D*'s support. My wife travels all over the world on business trips and before she was given the IPhone, she used an LG from Verizon and the only dead spot she found was the Raleigh-Durham area, which Verizon has marked on their map as a dead zone, for whatever reason.

    But their customer support is really poor and their accounting department is amazingly bad. A couple years ago we upgraded all our cell phones using my wife's name on the account. A couple weeks later I got a letter stating that I had a $50 (not sure of the exact amount, but read on and you'll see why I used $50) balance on my account and they wanted to send me a check for that amount. I called them up and told them that I have never had an account with them, it had always been in my wife's name. Nope, I was wrong and a check would be forthcoming. Told them not to do that and they agreed not to send me a check. This went on for quite a while. Kept refusing the check and one fine day I got a call and was told that I didn't have an account with them and would not receive a check. Fine.

    Went and bought a couple Droids for my son and I a few weeks ago. During the transaction, the salesman told me I had a $50 credit on MY account and that he'd apply it to the purchase of the Droids. I gave up and told him to do it. I'm expecting a letter one of these days telling me that I never had a credit on my non-existent account and would be charged for that $50.

    I could go on and on, but you must be getting my point. Great network, poor support and a really poor accounting department.

    But, I'm pretty happy with my Droid! And I've learned how to make it "Call Charlie" when I use the voice command, which I was assured I couldn't do on the Droid. And we think we've got it bad with our support? Compared to Verizon, D*'s support is a bright shining example of good steady support.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    You should enjoy my last two ranting posts. I wouldn't have gone back to Verizon, but my car has OnStar and the only carrier that I can use on that phone is Verizon. Trapped again.

    Rich
     
  7. RACJ2

    RACJ2 Hall Of Fame

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    I don't know about AT&T's mobile phone service, but I have AT&T DSL and home phone service. The phone service is more reliable then the digital phone service I had with TW cable. Although my DSL bounces about every other day, but at least it doesn't go out for hours like cable did.

    Last year, when I called them about the high cost, they offered me an option that cut my bill almost in half to keep me as a customer. Part of the savings was dropping unlimited long distance. Although, I was already planning to do that. And they gave me exactly what they promised. In addition, I get a bundle discount I on my DIRECTV bill by having their internet/phone service. So overall I'm happy with the service they provide.
     
  8. YtseJammer1977

    YtseJammer1977 Mentor

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    Exactly!!! Don't blame the company for your inability to read the legal document you are agreeing to. Regardless of what AT&T told you, you agreed to exactly what you are getting.
     
  9. TLowder

    TLowder Cool Member

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    I still believe a persons word is worth something, and its a shame that in that I am wrong. It isn't my inability to read a contract. I tend to trust what most people tell me and I won't change that. The list of people I can't trust just gets a little bigger.
     
  10. Tom_S

    Tom_S Icon

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    I probably would never go back with them after my issues with CS. Where I live Verizon and AT&T both suck so that's a wash. I can say that in the last year AT&T has been very nice to me, I guess with 2 iphones they wanted to keep me, I have gotten a few freebies(including a microcell for the house so I have cell coverage there for the first time ever) and a couple hundred off and was allowed to upgrade 6 months early.

    IMO both networks suck, at least in SE New York, but I guess YMMV.
     
  11. Serra

    Serra New Member

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    I have very little trust when it comes to AT&T. They shafted me left and right when I was a cell customer and a land line phone customer. I mean not just a little, I mean hard!

    My absolute hate for AT&T manifested itself when they sent one of their drones to my door to disturb me. I basically told the lady that there isn't anything she could say that wouldn't make me tell her to screw off. She then proceeded to tell me that I could tell Comcast to go screw themselves... which got my attention. Comcast had been selling me 8mb cable Internet that was really about 1.5mb that that was pissing me off. Comcast's CS drones told me it was something wrong on my end, not their cable internet that was the problem. :mad:

    AT&T told me I could get 18mb Internet for half Comcast's price. I told her she was obviously trying to deceive me and I told her to come back in 24 hours so I could prove it. Oddly, everything she said turned out to be true. I couldn't believe it.

    I signed up for AT&T Internet about 2 years ago and AT&T has be wonderful. I took Comcast's crap back to their office and handed it over to their CS person and just smiled. So, after hating AT&T for YEARS, I'm actually very happy with them now. Of course, I'm actually still very happy with DTV, expect that I don't get BBCA in HD... that is simmering right now...
     
  12. cynthia02

    cynthia02 New Member

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    ok well I work for a sales rep for directv--TPR...i nkow all the details...basically...directv doesnt give a sh*t who sold you what or what they said...they will never care...even if you threaten to cancel at this pt it means they'll end up stealing 480 from you adn so they could care less...the only time they appease you is if youre out of contract and threatening to cancel then they throw you with lots of bonuses and crap and most of it is lies...directv is a scam company...theyre about screwing over the consumer...your best bet wud be to get a standard receiver if u can but doubt you can and nix the HD...or do ABP and just get it free...do a customer referral bonus and you'll get 10.00 off..printing out info wont matter to them...they just don't care...they have so many bogus crazy rules just to screw people over...so if you dont read teh fine print then oh well...they fake people out with the rebates which sales reps forget to tell people so that they end up paying a larger amt for the cable...its all a scam...just dont join this company and last note..do NOT give your CC to them...replace it with a reloadable card---they WILL take your money out of your account...
     
  13. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    You joined just to post in an 8 month old thread?
     
  14. jfntwo

    jfntwo Cool Member

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    I absolutely love this stream of consciousness approach to posting, not to mention spelling errors galore. Periods and commas are a part of the English language for a reason. One question, you sound very much like an angry ex-girlfriend whom was incredibly wronged in a bad relationship, did D* or someone that works for D* break your heart, cheat on you, or leave you for a younger prettier subscriber?

    I have got to know where all the anger stems from. And a re-loadable card, really. Do people use those? Responding to an 8 month old post just seems so angry and redundant. But hey, I'm happy with my recent reunion with D* and hope we live together happily ever after!
     
  15. TLowder

    TLowder Cool Member

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    Nov 27, 2010
    Probably a little drunk or angry while posting, but it agrees with my situation. The installer told me I would get the package I was told, while I was signing the contract. And it goes to show they (AT&T and others) will tell you anything to keep your bussiness. I was SO ready to switch to cable when I called them. Especialy for the faster internet (where I live). None the less, I can't wait for my 2yr contract to run up. I have X's on my wall, counting the days down. It was literaly hours after the install I realized I was lied to and stuck in their contract. Had I bought directly from DirecTV, and was told correctly, this post would never exist. I would just like to be told the truth. Even though it was AT&T who lied to me, it doesn't matter, THEY SELL their product, therefore they should know what they sell. And not misslead customers ready to drop them.
     
  16. TLowder

    TLowder Cool Member

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    Nov 27, 2010
    BTW, I meant, I agree with Cynthia. And maybe she was a little drunk or angry while posting. Either way I agree. No offese Cynthia, on the drunk or angy part. I just base this on the other responses.
     
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Questionable huh?

    No kidding.
     
  18. mystic7

    mystic7 Icon

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    Dec 9, 2007
    Why am I still reading this thread...:eek2:
     
  19. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It seems this thread is on a road to nowhere so I'm closing it.

    Mike
     
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