I joined this forum because I am hoping for the names and physical addresses of execs at DTV for me to send my formal registered complaint. Prior to tuesday of this week I was a HUGE DTV fan, I loved them. That has all changed, and I am no longer a DTV customer. This is not a big deal money wise, but they drove me through the roof and now I am madder than hell. Here's my story: I pretty much have/had the DTV Cadillac package. I have 5 receivers including 3 HD receivers and 2 HD DVRs. I have the Sunday Ticket, all the movie channels, and the NBA package. My wife and I recently moved into a new house, and with the addition of 2 new receivers I decided my bill was going to be out of hand and I wanted to find a way to make a cut. It was at that point, roughly 6 weeks ago, that I decided I didn't need the NBA package. I asked my wife to call DirecTV and cancel the NBA package. That night she informed me that she spoke with DirecTV and that the NBA package had been canceled. Now, fast forward to this past Saturday. My DTV bill comes in the mail and I'm perusing through it (it was roughly $300), it was especially high at $300 because of the Sunday Ticket AND the first installment of the NBA package which is 4 or 5 charges of $49.99. I thought, well that's odd and I again confirmed with my wife that she had canceled the NBA to which she said "absolutely yes, it should be canceled". Monday I was in Miami for work but Tuesday (the day of the NBA's opening night) I was back in the office and I called DTV to cancel the NBA. As some of you may or may not know, DirecTV has a very specific gameplan in place to make life very difficult for anyone attempting to cancel any programming. You call, give your account number, confirm for security reasons and then are transfered because the person you talked to can't cancel. As you are transfered you are placed on hold for roughly 5 mnutes, then someone picks up and you have to start from the top with your account number, mother's maiden name for security, etc. That person then has no ability to do anything and will come up with a reason why they can't help you, and transfer you to yet another person. Same story, you are on hold for 5 minutes, then you have to start from the top with the next person. So, now that you understand the process you can place yourself in my shoes as the conumser calling to cancel one part of an account that DTV gets to bill a couple of hundred to every month. The third person that I get on the line is allegedly in the "cancellations" department and after going through the situation with her, here is what she says: Remember, by this time I am pretty agitated because I have been on the phone with these people for 20+ minutes including hold time: Her: "I'm sorry sir, but we cannot cancel sports programming once the season has started" Me: "A: my wife called and canceled the programming a month ago and for some reason it wasn't cancelled. B: THE SEASON HAS NOT STARTED" Her: "I see it noted here that she called and requested the cancelation... she said she was going to call back and hung up" Me: "What? What does that even mean? It sounds to me like she called and canceled the programming and you guys failed to do your part, how is that my problem" Her: "I'm sorry sir, I cannot cancel midseason" You get the gist. I am infuriated by this exchange and I tell her in very simple terms to cancle the NBA package, issue a credit, or terminate my programming. She asks to transfer me to her manager to which I say "no more transfers", she says "please there is nothing I can do he might be able to help". I say fine and am put on hold. Same story, 5 minutes later some guy answers and I start from the top. He give sme the same song and dance about canceling mid season. This time I am not in the mood to debate the subject and I say very sternly: "Look, it's very simple, cancel the NBA package or cancel my programming and you will not see another penny from me." He then reads off the terms of programming cancellation which includes all kinds of crap that I know is going to mean future invoicing and billing. I have since taken the appropriate steps to insure that they have no ability to get money from me without my direct approval, but I know if not correctly managed by me this is going to lead to collections calls and a potential credit ding. I believe they breached our contract by failing to cancel the NBA package and essentially defrauded me by billing me and refusing to cancel and issue a credit despite the fact that the season had not started. Comments, thoughts?