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I Want My Dish Back!

Discussion in 'General DISH™ Discussion' started by LR308er, Jul 25, 2007.

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  1. LR308er

    LR308er Duplicate User (Account Closed)

    310
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    Jun 27, 2007
    Let me explain.

    I made the jump to HDTV in late January.
    I had been a Dishnetwork customer for over 7 years and I was happy with the service and the quality, but they couldn't get my upgrade scheduled until about 6 weeks out.
    So, being the impatient and compulsive person that I am, I decided to give DirecTV a call and see what they offered me.

    They offered me the moon, the stars, and a free gift to boot, so I took the deal.

    Now I'm not so naive that I expected the same interface that I was accustomed to, but I didn't expect one as goofy and useless as the one I got either.

    No ability to record a portion of a program from the live buffer. Like if I see a cute commercial or something intersting on the news, I can't simply back up, hit record, FFWD and hit stop. This monster backs all the way up to the beginning of the buffer or to the beginning of the program.

    No "Channels I Receive". Oh it's in the manual, but it's not activated for some reason. And while the programmers seem to be all excited about tweaking the GUI to a new set of pastel colors, they seem to have no time to dedicate to fixing something so basic and useful.

    Friggin BBC's - Does the 622 use these things? I've had to replace mine already and they haven't even done anything yet.

    Buggy, buggy, bugs everywhere! My first HR20 was just replaced by the second one yesterday. I'm hoping that solves the problems I was having with A/V breakups on a lot of channels, but I'm still skeptical. Beyond the breakups, the darned thing is slow on responding to commands, the FFWD's are jumpy, and the 30 slip instead of skip is annoying. The guide moves so slowly that I tend to doze off while running throiugh it. Seriously, I did that the other night.
    My wife yelled, "Hey, that's the third lap! Pick something for Christ's sake!"

    Other issues:

    First installer left the coax connectors on the LNB's loose. Lost signal in 30 days.
    The guy who came to fix that did a great job, except that he left the mast clamp bolts loose and the wind twisted the dish around. Amazingly, since it had been over 90 days, they wanted to charge me $70 for him to do that. I argued them out of that one.

    They DID charge me $20 to ship me the replacement receiver the other day.

    I had E* for all that time, and they replaced my receivers three times without charging me anything, even well after my initial commitment had expired.

    I submitted the the forms for my free gift as a new subscriber back in Feb. Still no free gift.

    So, thanks for reading the reasons why I'm sick of D*.
    Now here are the questions:

    1. Is the ViP622 DVR this buggy?
    2. Is the interface still similar to the 500's?
    3. Does E* now charge for service calls, replacement shipping, etc.?
    4. Where is an online list of current and future HD channels?
    5. How do I get back to E* without waiting 18 months or paying D*'s penalties?
     
  2. Bobby Bearcat

    Bobby Bearcat AllStar

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    Jan 8, 2003
    So, thanks for reading the reasons why I'm sick of D*.
    Now here are the questions:

    1. Is the ViP622 DVR this buggy?

    No.. In fact. mine has been rock stable...


    2. Is the interface still similar to the 500's?

    No.. Very nice interface that is easy to use

    3. Does E* now charge for service calls, replacement shipping, etc.?

    They haven't charged me for any service in 10 years

    4. Where is an online list of current and future HD channels?

    http://www.dishnetwork.com/content/our_products/dish_hd/programming/index.shtml

    5. How do I get back to E* without waiting 18 months or paying D*'s penalties?

    I would keep calling D* and complaining until they let you out of the contract...
     
  3. logicalnoise

    logicalnoise Cool Member

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    Mar 23, 2007

    1. There's still bugs but the BSOD issue has been reslved completly according to this board.
    2. can't say
    3. If your undercontract installation, repointing the dish and replacement receivers are free.
    4. www.dishnetwork.com most of teh standard ones direct TV has as well as HDnet(mark cubans terrific HD network) and a dozen VOOM networks(rave, Kungfu, monster,gameplay. etc.)
    5. You could try spamming their repair line constantly asking for whatever service is free. Your best bet is to check over teh contract and see what you can abuse.
     
  4. BobaBird

    BobaBird EKB Editor

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    Mar 30, 2002
    1. Doesn't seem to be, but don't know what a BBC is.

    2. The 500 is a dish, what did you mean? The 622 is (thankfully) very different from the 501/508/510, and pretty much the same as the 522 with the addition of a 3-hour wide EPG.

    4. http://ekb.dbstalk.com/hdchan.htm
     
  5. LR308er

    LR308er Duplicate User (Account Closed)

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    Jun 27, 2007
    Oops. Sorry. I was working from memory.
    I had the 501 before.

    A BBC is a B-Band Converter.
    It's an inline filter that will have to be used to receive HD feeds from the new satellite they just launched.
    They're having a good bit of trouble with them.
     
  6. boba

    boba Hall Of Fame

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    May 23, 2003
    BBC is not having a lot of problems, biggest is installers not installing them. Some early BBCs were shipped with the cable folded over causing some problems but only a small percentage.

    622 was very buggy when DISH introduced them, they are on something like the 4th or 5th revision of the product hardware and it is running much cooler and more reliable.

    Your problems with the operating system could have been discovered before you entered into a 24 mo. contract by simply visiting a dealer or friend and playing with their receiver. When you change from one company to another there are differences and it is your responsibility to find them and decide if they will bother you.:)


    DISH does charge for service calls $99 without the DHPP service contract $29.99 with a service contract. DHPP is $5.99/Mo. Replacement receivers usually have a $14.95 shipping charge with free return of damaged/defective receiver under advanced exchange.
     
  7. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
    My ViP622 has been rock solid since February 2006. 622 has been a very good product since introduction, and remains so.

    None of the updates that I am aware of have dealt with cooling. Most updates have been either minor tweaks to correct a few "rogue" units that for some reason, either operational or environmental, have problems.

    90% of 622's are and have been running reliably for 17 months (HDMI issues aside).
     
  8. LR308er

    LR308er Duplicate User (Account Closed)

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    Jun 27, 2007
    Jim,
    what are the HDMI issues?
    I'm all about the HDMI.
     
  9. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
    Early and mid model 622's had a problem with the physical connection of the HDMI connector to the motherboard. Purportedly they have gone from a surface mount to a through mount for the pins and substantially strengthened the connector.

    I found out last night that pulling the HDMI cable toward the middle of the unit sometimes re-establishes contact.
     
  10. Presence

    Presence Godfather

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    Mar 14, 2004
    Bull****. I will leave it at that.
     
  11. braven

    braven Hall Of Fame

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    Apr 9, 2007
    My HR20 has been rock solid, not a single issue with it and I've had NO issues with our BBC's either. Sounds like you've been dealt duece 7 offsuit.
     
  12. mhayes70

    mhayes70 New Member

    4,224
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    Mar 21, 2006
    I have never heard of any issues with the BBC. I have them on 3 receiver's and have not had any problems with them.
     
  13. LR308er

    LR308er Duplicate User (Account Closed)

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    Jun 27, 2007
    Well, you must not be spending any time in the HR20 forums then.
     
  14. mhayes70

    mhayes70 New Member

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    Mar 21, 2006
    Well, yes I do. I don't read every thread out there. But, I have not seen a ton of people complaining about it. Also, I do the CE test on the HR20 plus many more.
     
  15. LR308er

    LR308er Duplicate User (Account Closed)

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    Jun 27, 2007
    When asked if they've had to replace their BBC's once or more, 25% said yes.
     
  16. RAD

    RAD Well-Known Member

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    Aug 5, 2002
    Dripping...
    So far no problems with a H20 installed back in 12/05, two HR20's installed Aug/Sep 2006 and a H21 installed this month. That's 6 BBC's and 4 different boxes and no problems. I wonder if the failure rate your poll is showing is caused by bad BBC's or something environmental at the location?
     
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