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I want my PAUSE button back...

Discussion in 'DIRECTV General Discussion' started by jklipa, Jul 15, 2012.

  1. Beerstalker

    Beerstalker Hall Of Fame

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    I don't believe they are just for hotels though. I believe they are what is going to be used for RVU clients as well, and I believe some people here with RVU Samsung TVs got them from DirecTV by calling in and asking for them.

    As far as them using a different codeset I didn't think that was the case. If it is, then yes this is an even dumber decision by DirecTV than I thought it was.
     
  2. RunnerFL

    RunnerFL Well-Known Member

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    There are 2 separate remotes. The one for RVU clients and the anti-bacterial one, that some people are calling "hotel remotes". There's also rumor out there that the anti-bacterial remote is going to become the "standard".

    As far as codesets it's one thing to add a new codeset that does exactly the same thing as another but it's something completely different to add a new codeset that has different button instructions. A new codeset with new button instructions would be a big change to the firmware, requiring new logic and changes to most every file (most likely). However adding a new codeset is as simple as adding the same instructions but on a new IR channel, which is probably a change to one file.

    That's not saying it can't be done, but it wouldn't be easy. Remember DirecTV likes to take the path of least resistance. Look around here and see all the people complaining how slow remote response is now and imagine how much worse it would get if the unit had several options for a keypress based on the remote used.
     
  3. Beerstalker

    Beerstalker Hall Of Fame

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    If you were creating a new codeset it wouldn't be that difficult to add a new IR function for pause/play toggle and only use it on those new remotes, and leave the existing discreet pause and play commands as they were.
     
  4. RunnerFL

    RunnerFL Well-Known Member

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    As a coder/developer I disagree and pause/play isn't the only thing changing. The colored buttons are "going away" too.
     
  5. tonyd79

    tonyd79 Hall Of Fame

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    More brilliance.

    The dumbing down of millions of remotes.
     
  6. jklipa

    jklipa Cool Member

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    LOL - Hilarious...! Sadly, true...

    I actually took someone's advice and posted my grievance to their online support... Here's their reply...:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    On Wed, Jul 18, 2012 at 8:43 AM, DIRECTV Customer Service <directvcustomercare@directv.com> wrote:


    Subject
    ---------------------------------------------------------------
    Pause Does Not Pause as expected any more...


    Discussion Thread
    ---------------------------------------------------------------
    Response Via Email(James T (ID withheld)) - 07/18/2012 05:43 AM
    Dear Mr. K,

    Thank you for writing us regarding our remote control functionality.

    I am sorry to hear that our remote control is no longer functioning in the manner that you would prefer. This particular behavior - the use of trickplay functions (i.e. fast forward, pause, rewind, etc.) when the main screen is minimized - has been expressed by several customers and this is under review. This change in behavior first occurred when we updated to our new HD User Interface. As of the time I wrote this response, I don't know if or when this behavior will be changed.

    Your feedback is of great value to DIRECTV and the services we offer. As such, I have forwarded your comments to management for review; please rest assured your voice is being heard and many of the changes we make are a direct result of the comments and suggestions we receive from our customers.

    Regarding remote control functions, the best resource we have available are our receiver user manuals available at www.directv.com/manuals.

    Thanks again for writing us, Mr. K, regarding our remote control functionality.

    Sincerely,

    James T (ID withheld)
    DIRECTV Resolution Specialist
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    My follow up reply...
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Thanks for your reply...

    The online remote manual you referred to is out-of-date and does not include all of the changes you mentioned...

    It would be nice if Dtv would communicate the planned changes before they make them... If you manage the expectation level correctly you will minimize the disappointment level... And I do sincerely hope that you and the higher ups are listening...

    Please tell them that I look forward to the restoration of the trickplay functions...! I hope they can make that happen... One would believe that if they can launch a communications satellite into geosynchronous orbit and bounce hundreds digital audio and video signals to millions of receivers all over the country that they could manage to restore this trickplay functionality that they eliminated earlier this year...

    At least be up front about the blunder and communicate effectively with the customer base... The coverup is always the thing that gets you in trouble... If you admit the original failure you will usually be forgiven...

    Thanks.
     
  7. bobcamp1

    bobcamp1 Icon

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    Nov 8, 2007
    Yes, he does! :D With D*, you still get a picture. And now you can't pause if something odd comes up after your kids are done watching the show.

    But yes, with FIOS you can't trick play or pause whatever's on the screen when the guide is up. The trick play buttons are used to navigate the guide. But pause just doesn't do anything.
     
  8. bobcamp1

    bobcamp1 Icon

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    As a GOOD developer I disagree with your disagreement. I've done this same exact thing before. It's trivial. It's not a new codeset, it's a new button in the existing codeset. When they added the Windows key to keyboards, they didn't scrap the entire keyboard design and start all over. Both old and new keyboards work on new PCs (providing your PC has a PS/2 port).

    I think they shifted all the other trick play buttons to guide navigation to free up or get rid of the colored buttons, but forgot to leave pause alone. I also think the future remotes will have a combined play/pause button (a bad idea, IMO). So they just said "screw it" and did all the code changes for that at once.

    I guess if enough people complain about it D* may change their minds. But it's probably never changing, and I don't think anyone else has that feature.
     
  9. RunnerFL

    RunnerFL Well-Known Member

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    If you can do it easily or without it being time consuming or without a big re-write you're doing it sloppy and that is NOT the sign of a "good" developer.

    Loved the attack btw... Yet another in a long line from people who don't understand what they read and feel their opinion is fact. My ignore list is full of them.
     
  10. Drew2k

    Drew2k New Member

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    Actually, the receivers can detect which remote is connected. This is particularly evident with the X remotes which can be programmed by the receiver.

    You know how we see the RED and GREEN icons in the Guide to alert users they can jump 12 hours? Well, I've been told that when a hotel remote (one without the color keys) is used, the interface actually displays the symbols for REW and FFW on screen in place of the color icons.

    I love that DIRECTV implemented that, but it does make me wonder why they couldn't then detect that "my remote" has discrete PAUSE and PLAY buttons and respond to them accordingly. The only thing I can think is that DIRECTV is not done tweaking the keys...

    EDITED TO ADD: I should clarify that I'm not clear if the hotel receivers display the FFW/REW symbols because of the remote detected, OR because of the specific firmware. It could very well be the latter. That does not negate that the receivers can detect the remote used and could potentially be programmed to respond accordingly.
     
  11. tonyd79

    tonyd79 Hall Of Fame

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    Bingo!

    The remote theory is either bogus or evidence of laziness.
     
  12. bobcamp1

    bobcamp1 Icon

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    First of all, I reread my post an hour later. I apologize for the attack. It wasn't my intention to attack you personally, but when I reread it I realized that's what it sounded like.

    For others, here's the remote (what does the big red button do?):

    http://www.dailymail.co.uk/news/art...lets-hotel-guests-watch-television-germs.html

    I've done a remote button combination/addition before. This same exact thing. For a fact. And it was not sloppy. It's been released and used by hundreds of thousands of people. No complaints.

    I suppose if the original code was extremely bad to begin with, then a big rewrite could be in order. But I can't imagine the code being that messy.

    A key is pressed, there's an interrupt. Depending on what screen is up and which key is pressed, action is taken. I've added the play/pause key like it's a brand new key with its own unique code:

    1. Playlist is up, the play/pause button acts like "play". It plays the highlighted program. "Pause" pauses the PIG.

    (Maybe it simply isn't possible anymore to pause the video while the HDGUI is up. There were a LOT of changes made for the HDGUI that disrupted other functions such as simultaneous SD/HD GUI output. Maybe this was one of them.)

    2. Video is playing, play/pause acts just like the pause key. It toggles between play and pause. Play key can just play and bring up the bar on the bottom.

    3. Program guide is up, play/pause does what pause does: pause the PIG. Play plays the PIG. (Note: you can argue that "play/pause" should act like "select")

    I could go through every single screen, but most of the rest of them don't really use play or pause or are variations of the three use cases above. It's not rocket science.


    What it also COULD be is that these remotes will be used by people who have never used a DVR before, much less a D* DVR. Maybe they just wanted to make the interface more idiot-proof for newbies. Are people panicking because they've accidentally pressed "pause" and now the DVR appears to be locked up?
     
  13. Drew2k

    Drew2k New Member

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    I just updated my post to add this:

    EDITED TO ADD: I should clarify that I'm not clear if the hotel receivers display the FFW/REW symbols because of the remote detected, OR because of the specific firmware. It could very well be the latter. That does not negate that the receivers can detect the remote used and could potentially be programmed to respond accordingly.
     
  14. tonyd79

    tonyd79 Hall Of Fame

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    No. That's the other end of the business.
     
  15. RunnerFL

    RunnerFL Well-Known Member

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    Apology accepted.

    And here's the other remote:
    http://forums.solidsignal.com/attachment.php?attachmentid=123&d=1329505583

    Same buttons as the anti-bacterial one, just smaller form factor. As for the red button that looks to remain the same since they haven't done away with or moved any of the red button functions.

    Up until the HD UI my guess is that it was pretty messy. There are rumors that there was a minor re-write to get us to the HD UI, which may be evident by the way analog output is handled now, and since then we've gotten some speed out of them. That tells me there was some code clean up involved. My guess is they didn't get it all though.
     

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