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If/When I cancel, will I still have access to my directv.com account?

Discussion in 'DIRECTV General Discussion' started by snappjay, Sep 25, 2012.

  1. snappjay

    snappjay Legend

    107
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    Jul 16, 2010
    Good afternoon.

    I'm afraid I am going to have to cancel my DTV account soon because of my moving/employer situation. Where I am moving to will not have a clear viewing area of the sky. It stinks. I really love my HR34 and the programming.

    After contacting the local cable company, they have offered to buy out my DTV contract, which is nice. DTV customer service told me it would be $400, and the cable guy told me that he could only cover $300. That is still better than paying for something I'm not using. The only problem is, the cable company will need my last DTV bill showing the ETF. I am signed up for paperless and auto pay and I cannot figure out how to bring back my paper bill that will show my ETF.

    So, my questions are:
    1) how do I bring back paper bills? I cannot seem to find it on the website anywhere. If I can get that last bill in the normal mail, everything will be fine... but...
    2) If I cannot get paper bills, can I still access my directv.com account once I make the disconnect call? If I can still access my account, I will still have access to print the statement off of directv.com and everything will be fine..

    I really hope this makes since. Thanks guys. :)
     
  2. kevinturcotte

    kevinturcotte Active Member

    3,957
    1
    Dec 19, 2006
    Outside...
    I'd log in NOW and print your most recent bill off. However, I ALMOST wanna say (Won't SWEAR to it) that they will sent you a physical final bill.
     
  3. snappjay

    snappjay Legend

    107
    0
    Jul 16, 2010
    Thanks for the info.

    The only problem is the most current bill will NOT have the ETF the cable company needs to see. If they end up sending me a final paper bill, then there will not be a problem.
     
  4. kevinturcotte

    kevinturcotte Active Member

    3,957
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    Dec 19, 2006
    Outside...
    Actually, you can always call them after you cancel and ask them to send you your final bill. They shouldn't have any problem doing that.
     
  5. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,474
    937
    Nov 15, 2005
    Seattle, WA
    If you cancel/terminate whatever form of autopay you have, it will force them to paper bill you. Don't know if you can even do that though.
     
  6. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    Your final bill is always mailed to the address on the account regardless of any billing settings.
     
  7. kevinturcotte

    kevinturcotte Active Member

    3,957
    1
    Dec 19, 2006
    Outside...
    Watch out if you have auto pay too, because they will just grab the entire amount from your checking account/credit card, probably not long after you cancel. See if you can get an exact date on when they're going to charge it, just to make sure the money is actually there. Also, keep a copy of your tracking numbers for returned receivers. It wouldn't be the first time they have a receiver sitting in their warehouse and charge you for it anyway (And with auto pay, that's JUST what they'll do).
     
  8. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    They'll provide him the date based on the day the service is disconnected. After an account is disconnected it's always on auto pay regardless of any settings prior to disconnections.
     
  9. 242424

    242424 AllStar

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    Mar 22, 2012
    Cancel the CC DTV has before you end service.
     
  10. netraa

    netraa Godfather

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    Mar 27, 2007
    first off, if you haven't canceled yet...

    call *D tell them you are moving, give them the new address...

    a Tech will come out to install you, If he can't find a location that has LOS to the birds, your account will be cancelled w/out penalty.

    ~N
     
  11. Michael H..

    Michael H.. Member

    191
    5
    May 31, 2007
    I don't know DirecTV's policy, but I'm certain that I recall posters previously stating that if you move to a location that has no LOS, that DirecTV will allow you to cancel without having to pay an ETF. I'd look into this first.

    *EDIT: netraa: you posted faster than I type... thanks for corroborating.
     
  12. west99999

    west99999 Icon

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    May 11, 2007
    correct if no los after a supervisor verifies and notes account that it cant be installed they will let you out for free.
     
  13. snappjay

    snappjay Legend

    107
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    Jul 16, 2010
    This is great news! Thanks for the info, guys.
    Once I move, I will call DTV and tell them to come out and look at my situation

    (moving to a bottom floor apartment, only allowed to install dish on the balcony, and the balcony is facing yet another apartment building! yeesh)
     
  14. bigmike200587

    bigmike200587 Mentor

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    Oct 24, 2009
    To answer your question about the directv.com login. Yes you will still be able to log on to the web and see all of your account including past billing.




     
  15. snappjay

    snappjay Legend

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    Jul 16, 2010
    Thanks for the info!

    East KY represent! Prestonsburg roots.
     
  16. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    This isn't correct once the disconnect request is completed the website will no longer allow access until there is an active account associated with the login.
     
  17. revolg

    revolg AllStar

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    Apr 7, 2012
    With being a mover and the tech calls a nlos dtv will cancel your account without charge.
     

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