A couple of weeks ago after loosing my job, we called directv to cancel our service. We have been customers for 10 years, and are on month to month. When we talked to the cancel guy, he talked us into going with the "family plan", for 40 dollars a month, which is the over the air channels with some religious channels. The agent also added a 50 dollar credit to "help us out". After using the service for three weeks, we discovered that we were paying 40 dollars a month for service that we could get free. We called tonight to cancel. We were then told that we would have to pay back the 50 dollar credit. When we asked to speak with a supervisor, we were told that the "system was down" and we would have to call back later. This is a scam. Just wanted to let others know that if you want to cancel your service because of your financial status, please do not agree to the directv scam that they offer you. Do not agree to switch to some other plan. We are going to call back tomorrow, and hope we can cancel, without having to pay back the "credit" as we are in dire financial straits. Hope this helps others to keep from being scammed.