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If you call to cancel your service, CANCEL!

Discussion in 'DIRECTV General Discussion' started by johnhjohn, May 19, 2011.

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  1. willardcpa

    willardcpa Legend

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    Jun 5, 2007
    Eugene, OR
    Huh, just because he's been a customer for 10yrs he should know when they update their system? I've been a customer for over thirteen and had no idea, or even cared when they update their system!
    Why should he and I "should know by now", did they send this notice in our bills, does it appear prominently on their website, do they repeatedly send it to us in "TVMail", should we have called numerous times in the past to find out serreptitiously when they do updates?
    Seems to me that the only folks who actualy "should know by now" are the ones who are on DTV payroll one way or another!!;)
     
  2. debell

    debell Godfather

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    Nov 6, 2011
    I think the biggest mistake you made was to not cancel the service when you were intending to cancel it. I would suggest you stay far away from DTV, get out while you can before they slap you into another contract.
     
  3. scorpion43

    scorpion43 Duplicate User (Account Closed)

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    Mar 16, 2011
    yes they charged my credit card on file but i called the credit card company and they reversed the charge.they then sent it to a collection agency .and now lets just say they can no longer collect the balance :)
     
  4. dubber deux

    dubber deux Icon

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    Mar 7, 2009


    I was an autopay customer with a CC and although I have no balance due and met ALL my obligations ....I made sure of two things

    1) Made sure the experation date on the CC was past now that i am no longer a customer (CC is expired! ):p\


    2) Put a call in to the very professional and friendly CC I have (wow all I can say is my CC company CSRs are OUTSTANDING!)

    ...and made sure to have them BLOCK any charges from D* or related entities!
     
  5. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    They also report to credit ratings agencies in addition to collection agencies.
     
  6. dubber deux

    dubber deux Icon

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    Mar 7, 2009
    Sure they can...but the account holder can dispute anything like this and since D* has a really nasty record with billing issues I don't think the reporting agencies wouldn't look very closely into D* practices or refer it to the FTC.

    Now if you clearly owe legally sure, pay up, but anything that is vague or in any dispute no, I would not pay them one dime of that. And would contact the FTC regarding D* business practices not to mention your states AG.

    I am totally in the clear on my accont according to S* themselves. I checked to make sure my receiver box actually was at their warehouse after I sent it back , and didn't get "accidentally" lost. Like I have heard from others here.
    oops then they chrage you hundreds of dollars months later, after you have forgotten all about that receiver you sent back postage paid WITH NO RECEIPT....to hold on to.

    When ever you return receivers and the like to D* make sure you get a printed receipt from UPS or USPS! If you don't you could be goosed for lost items.
     
  7. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    Hang on a second. You canceled your account, sent in your receiver and D* acknowledged that it arrived. You didn't get charged for not returning your receiver and your account balance is zero and closed. Is that right?

    You're good. No lost boxes, no stray charges. Yet you're still complaining about lost boxes and stray charges? WTH?
     
  8. debell

    debell Godfather

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    Nov 6, 2011
    That's because DTV is known to charge customers even though they've returned the equipment and they've RECEIVED the equipment :rolleyes:
     
  9. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Interesting...I'd love to see the data/information/evidence.
     
  10. debell

    debell Godfather

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    Nov 6, 2011
    http://bit.ly/u6q7fr
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Ambiguity is the root of mis-perception - Confucius
     
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Really? Through the years I've returned receivers to DirecTV. On every ocasion the process was reliable and easier then replying to any of your ludicrous posts. :rolleyes:
     
  13. debell

    debell Godfather

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    Nov 6, 2011
    I never said every receiver return would be a problem, but to insinuate that no one should worry about if their receiver gets back to DTV and that they're not charge is just asinine. ;)
     
  14. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    But it didn't happen to him, yet he's trying to run D* down like it did.
     
  15. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    And its equally asinine to scream about a problem that hasn't happened to you.

    If I'm remembering things right, your ex didn't return the equipment, she dropped it off at Goodwill. So you don't have any first hand experience with the problem either. You're spreading FUD like the other guy is.
     
  16. debell

    debell Godfather

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    Nov 6, 2011
    Wrong guy, buddy.

    I'm speaking based on experiences others have had. A good friend of mine went through a billing dispute with DTV on returned equipment. They claimed they never received the receiver when in reality they did (and the tracking # proved it).
     
  17. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    My fault.

    2nd hand facts, otherwise known as hearsay.

    Again, nothing happened to YOU personally, but you're trying to run D* into the ground because your friend says he had this issue.

    Your credibility on the topic is non-existent and your claims are baseless.
     
  18. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    [​IMG]
     
  19. makaiguy

    makaiguy Icon

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    Sep 24, 2007
    Aiken, SC
    Well, we HAVE had reports here of users not getting returned receivers credited back to their accounts. When they've had proof that they've sent it back, I recall people saying DirecTV has updated their accounts without further problems. When they have NOT had proof that they sent it back because they failed to get or request a receipt then it is more difficult.
     
  20. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    And I'm not disputing that. But by debell's own words, it didn't happen to him, but he's pounding the pulpit like it did.

    I'm done shadow boxing with the troll.
     
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