Last year I had a billing issue with DirecTV (they claimed they didn't receive my payment while I had proof that I mailed it). It took awhile to correct the problem but it was handled professionally by DirecTV and resolved in my favor. It's simply a matter of how one reacts to life's little flukes. I did three combat tours in Nam and one in Desert Storm. In both situations people were trying to kill me yet I didn't react a fraction of the way your are behaving over your "isolated" incident with DirecTV.