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I'm not one to complain unnecessarily, but....

Discussion in 'DIRECTV General Discussion' started by Dazed & Confused, Jul 22, 2010.

  1. Dazed & Confused

    Dazed & Confused Godfather

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    Jun 13, 2007
    Lord have Mercy, but that Customer Service line can be painful.:lol: I called simply to remove the ST-To-Go charge from my bill, and I ended up almost an hour on the phone. Lots of elevator music before the first rep removed the charge (I think), but had to transfer me to a programming specialist. Lots more elevator music before the second guy asks me how he can help me. I told him I have no idea why I am talking to him, but I was transferred after ST-to-go was removed. Apparently all sports programming changes have to go thru his group. So we finish that and I tell him that all the music got me to thinking about the whole home DVR thing. Eventually he gives that installation for free with the promise I won't badger him for discounts on the NFL ST.:lol: After all that I tell him I just remembered hearing about the free HD for 24 months, which then gets added. I told him I probably wouldn't think about all this stuff without all the elevator music, and they should probably change the music to heavy metal to keep people from thinking. Finally he transfers me to a third party (after more elevator music) to confirm everything we did. Oh well, I guess everything that ends well should be appreciated.
     
  2. matt

    matt New Member

    4,858
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    Jan 11, 2010
    ♪ ♫ Do you like to watch a lotta TV? Have you heard about MRV? Sign up today, and do auto pay, and you'll get to talk to someone someday ♪ ♫ ow!

    Was the music like that? :D
     
  3. Dazed & Confused

    Dazed & Confused Godfather

    273
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    Jun 13, 2007
    Actually I probably shouldn't have called it elevator music. It sounded more like Wagner or some other classical composer.:lol:
     
  4. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    Hahaha
     
  5. skatingrocker17

    skatingrocker17 Godfather

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    Jun 23, 2010
    I just like getting someone who speaks clear English, then it's not so bad. I do hate getting transferred, every time I've ever called I've been transferred.
     

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