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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. Old_School

    Old_School Legend

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    Nov 28, 2011
    PA
    How do they come up with the dates? We started a 2 year contract in June 2011 carrying the PP the whole time and is set to expire in a few weeks. looking on the website it says we are eligible for a upgrade in Nov 2014.... just wondering... As much as i love the NFLST, the prices for everything are getting way to high and we are seriously thinking of "cutting the cord" next month.
     
  2. ericmylad

    ericmylad Mentor

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    1
    Feb 9, 2009
    Guys, I'm a little behind on what the Genie can & cannot do so I'm hoping someone could answer a few questions about it for me.

    I currenlyt have 2 HD DVR's & 1 HD Receiver. If I sign up for the Genie, do I have to get Whole Home with the minis or can I just keep my 2 existing HD DVR's & trade in the HD Receiver for the Genie? My thought is to just give the non-DVR back & keep the others so I don't have to pay extra for Whole Home (why sign up for it if you can just set the exisiting DVR's?). Has anyone done it this way?

    I called about the upgrade this morning & they did offer me a free upgrade to the Genie but wanted me to get Whole Home as well. I said I'd call back later as I wanted to research the Genie more (sounds like the HR44 is the best model?).

    What's everyone think? Your thoughts are appreciated.
     
  3. Mystere

    Mystere New Member

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    0
    May 7, 2013
    I have HR-22's and they are slow as hell. How is the speed of the mini's vs an HR-22? The Genie would give me more then enough Tuners. I would upgrade my HR-22's to mini's if they are indeed faster.
     
  4. timdh

    timdh Cool Member

    22
    0
    Sep 3, 2007
    I am not all that knowledgeable about the capabilities of the different equipment so I'm not saying I made the best choice. I just looked on the DTV web site and it looked like the Genie had more features than any other piece of equipment and had twice the storage space. I assumed the mini-Genies were acceptable substitutes for the equipment I have now but I could be wrong. Please correct any of these assumptions as I have until Monday evening to back out or make changes.

    The Genie itself is a DVR right? What wouldn't I want the Genie over the HD DVR? Don't they do the same thing really? I don't really need 2 DVRs. I don't watch that much TV! :)
    Do the mini-Genies support HD video? If so, I don't see why they wouldn't be acceptable replacements for a generic HD receiver. What am I missing on this? I do like the idea of having full DVR capability in each room too.
    It was explained to me that I can use 3 Genies at a time which is plenty for our house. We usually only have 2 TVs on at a time and only once in a great while have 3 TVs turned on.

    Sorry I am not more informed. I just watch TV and as long as it works I am happy. My post was not to suggest that I got the most awesome deal ever but just to inform as to what was offered to me. I felt happy with my options but keep in mind that I am a pretty basic TV user.

    Thanks.

    Tim
     
  5. KK in CT

    KK in CT Legend

    239
    4
    Jul 13, 2010
    That's a very good question, and one I asked to both the front line CSR and then her supervisor. Neither one had a clue how the date is calculated, what actions by the customer can extend that date out, etc. I find that a little odd, since there has to be a logical calculation happening to arrive at the date for each customer. So someone knows how it's calculated, just not anyone I've spoken to yet. For all we know, if you accept a programming discount your date moves out another 24 months. They couldn't even confirm that wouldn't change the calculated date.
     
  6. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Please read post #187.
     
  7. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    The Genie is faster than your HR-22's though you may be able to speed those up by turning off the Native option (if it's on) and turning off "Scrolling effects".

    Native: Menu > Settings and help > Settings > Display > Video
    Scrolling effects: Menu > Settings and help > Settings > Display > Preferences

    If you don't need the extra tuners than you may want to go with clients/mini's but if the Genie dies, so do the clients/mini's.
     
  8. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    The clients/mini's do support HD but feed off a tuner from the Genie. The only perk to having a client/mini is that you can pause live TV. That's about it. HD DVR and HD receivers can still watch anything recorded on the Genie or on another HD DVR. The major downside is if you have a Genie and clients only, if the Genie has a problem, your whole house is without television until you can get it replaced.
     
  9. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Since my post at #187 was rushed I'll put it this way.
    Eligibility needs:
    1st - having the PP on the account for at least 19 months. I say 19 because the first month after adding is free, so overall, it needs to be charged to the account for at least 18 months.
    2nd - no promotional/discounted upgrades within the past 18 months while the PP has been on the account.
     
  10. peds48

    peds48 Genius. DBSTalk Club

    19,959
    1,055
    Jan 10, 2008
    NY
    you are comparing apples to oranges here. The HR24 has a newer faster processor than the HR23, the HR24 has built in DECA the HR23 does not. these are some of the differences among others.
     
  11. damondlt

    damondlt New Member

    5,455
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    Feb 27, 2006
    Newfoundland...
    I still feel this new PP increase is a rip off.

    Don't ask for a 24 month commitment then on top of increased price since you still have to lease it anyway.
     
  12. damondlt

    damondlt New Member

    5,455
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    Feb 27, 2006
    Newfoundland...
    My page says December 13 2013 for my upgrade. I bet you anything you can not pick your upgrade. Because it says come back to that page and see what your upgrade is. :nono2:
     
  13. KK in CT

    KK in CT Legend

    239
    4
    Jul 13, 2010
    Does that include any programming discounts? For example if you pay full price for an equipment upgrade but get a set number of dollars off your bill each month for a certain number of months. I assume if you accept just a program discount without getting new hardware that transaction would not count against you for the free upgrade?

    I guess to me the wording is a bit misleading in the marketing material (go figure huh). It says you are eligible for one free upgrade every two years (or quoted from the email "New Benefit: Equipment upgrade every two years at no additional cost beyond the monthly charge"). So technically, if you didn't receive a "free" upgrade in the last two years, you should be eligible for one. It should really read that you're eligible for a "free OR discounted" upgrade every two years. Otherwise, if you accept a discount every once in a while you could end up never eligible for the free upgrade you are eligible for every two years. Confusing huh?
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    The Protection Plan Upgrade is a win/win scenario. The customer wins by getting upgraded with a "new" receiver instead of waiting for their receiver to fail and be replaced with a used, refurbished receiver. DirecTV wins by saving on costs for service calls and locking in the customer with a two year commitment. It's a sound business move.
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,458
    515
    May 17, 2010
    USA
    I believe the wording in the Protection Plan Upgrade offer states it cannot be used with any other offers.
     
  16. damondlt

    damondlt New Member

    5,455
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    Feb 27, 2006
    Newfoundland...
    Yea 2 wins for Directv, And how do you know what model Receivers Directv will give you for an upgrade. They could make you sign a 24 month commitment on a refurbished HR22. What you honestly think you're getting a Free HR44. LOL ! yea OK.!
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Per Webster-Upgrade: To exchange a possession for one of greater value or quality, trade up......Given that, I don't think DirecTV would do something like what you're suggesting. Read post #182. In my case my HR24-500 was replaced with a brand new Genie.
     
  18. damondlt

    damondlt New Member

    5,455
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    Feb 27, 2006
    Newfoundland...
    Of course it was. You upgraded to a Genie, well you can't get anything other then atleast HR34.

    If someone wants to upgrade their H25 for HD DVR, what makes you think Directv is going to Give you a Brand new HR24? Not going to happen!!!! Maybe by extreme luck.
     
  19. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    You think a customer with an SD receiver wanting to upgrade to HD DVR is getting HR24? Sorry I see him getting HR22. That's still a step up in the eyes of an upgrade.
     
  20. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Sorry but you guys are getting fooled, Directv is just trying to make their Price increase look pleasing to the EYE. Everyone knows when it comes near commitment end, Free upgrades are not or never were uncommon.

    But some of you seem to think so!
     
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