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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    "Any" HD DVR model would be a "upgrade' from a H25 model.
     
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  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    In reference to my post #182 my HR24-500 was failing. I was out of contract with DirecTV. I had two options. Stay out of contract and request a replacement HD DVR which would have been a used, refurbished HR24 or take advantage of the new Protection Plan Upgrade offer. Naturally I chose the latter. How was I fooled?
     
  3. damondlt

    damondlt New Member

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    Exactly!

    But I can get that free offer without subscribing to the protection plan for 2 years.

    That's my point! Why don't they just come clean and tell us they aren't making as MUCH profit as they want on $5.99 instead of trying to make it look like they are doing us a favor for the extra money it costs the customer.

    That brings me up to a $14 increase per month this year.
    10% increase. That's official now Directv cost me more per month then my Car Insurance ($95), Electric Bill ($115) and 3 Cell phones ($157)

    Directv($167)
     
  4. damondlt

    damondlt New Member

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    You wouldn't have needed the protection plan for an upgrade while out of a commitment.
    My sister just got a Genie 2 months ago for free, and she never subscribed to the protection plan.
     
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Well, if you're not pleased with the cost of your DirecTV service what's stopping you from terminating? DirecTV is a business. As a businessman I understand that profits are the name of the game. Like they and other businesses I too look for ways of increasing my profit margin. Nothing illegal or immoral about it.
     
  6. damondlt

    damondlt New Member

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    12 months left on a commitment that's whats stopping me.

    I'm not surprised at your answer as I wouldn't suggest you would think Directv was Immoral.
    Directv isn't making me any money , so why do I care about their profit margin? I wouldn't!



    Don't change the subject, you think the Protection Plan had any hand in your Genie upgrade while out of a contract your wrong!

    Directv needing that 24 month commitment out of you is what got you the deal!
     
  7. KK in CT

    KK in CT Legend

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    So then it's only eligible to those who have paid for the protection plan for two years and have not accepted a penny of a discount in those two years? So what you're saying then is most will not be eligible for this plan. What about those that buy a movie channel and get one free for three months? What about those that have refered a friend and received $10 off a month?

    This is looking more and more like a way to increase the price and not really offer anything - there are too many ways for someone to be not eligible.
     
  8. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    From the way you've been posting it will be the longest 12 months of your life. But then it was "you" who agreed to your current two year commitment. :sure:
     
  9. KK in CT

    KK in CT Legend

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    Does it actually state somewhere that you are guaranteed to receive a brand new, non-refurbished unit with this offer? I thought they only guaranteed a free upgrade? That could mean refurbished...
     
  10. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    The terms and conditions of the Protection Plans are available on DirecTV's website.
     
  11. damondlt

    damondlt New Member

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    NO IT DOES NOT!
     
  12. KK in CT

    KK in CT Legend

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    I can tell you that the two different reps I spoke to both mentioned that when my date comes up they cannot guarantee what I would be eligible for as an upgrade. Of course they didn't seem to have many details on the program either so take that for what it's worth..
     
  13. damondlt

    damondlt New Member

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    I also agreed to the prices that were laid out in front of me upon signing up. I read the 24 month breakdown.

    Directv increased the base and package prices on the 2nd year of my contract. They should At least give me the $14 per month credit for my last year since its not was shown on my 24 month breakdown.
     
  14. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    So, you would gladly pay $164 a month ($1,968) instead of an ETF of $240??
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Oh, I get it now. You feel you're "entitled". :sure:
     
  16. damondlt

    damondlt New Member

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    You and I both know $240 is not what's going to get charged. :sure:
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Math is hard for some people.
     
  18. damondlt

    damondlt New Member

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    If I have to fulfill my commitment , they should have to fulfill theirs. I committed to a 24 month breakdown based on what was presented to me correct?

    They raised the Basepacks, advanced Receiver fee, Added RSN fee, and now Raised protection plan? Is that acceptable?
     
  19. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    ETF is $20 for each month left. 12 x 20 = 240
     
  20. KK in CT

    KK in CT Legend

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    It appears that part of their site is now blank. The only thing I could find was the old protection plan terms and conditions with no mention of the new coverage for accidental damage or the "free" upgrade program. Do you have a link you could post to the new terms and conditions?

    Edit - I wasn't logged into their site. Apparently currently you cannot see the new terms and conditions unless you're logged in. Here is what it says regarding the upgrade:

    This Plan includes the following enhanced coverage:
    - Repairs necessary for the product to meet the
    manufacturer's written specifications.
    - Power surge coverage not covered by any other
    warranty, service plan or any insurance policy.
    - Dedicated technical troubleshooting professionals
    available 24 hours a day 7 days a week.
    - Being enrolled in the Plan for greater than twelve
    (12) consecutive months also allows you to
    upgrade your DIRECTV hardware every (2) two
    years from the initial date of installation of your
    DIRECTV system or from the date of any prior
    upgrade received.
    • Your upgrade can range from any additional
    receiver up to an Advanced Whole Home HD
    DVR which may include up to three (3) client
    receivers.
    • Any upgrade to your DIRECTV system,
    including those offered as benefit of the Plan,
    will reset your DIRECTV programming
    commitment to two (2) years and any
    applicable monthly fees as a result of the
    upgrade. You will be subject to the terms of
    your DIRECTV customer agreement including
    monthly equipment fees and early termination
    fees.
    • Electing to upgrade as set forth above does
    not automatically extend your term
    commitment under the Plan.
    - Dedicated technical troubleshooting
    professionals available 24 hours a day 7 days
    a week.
    Equipment Replacement and Repair: At our option, we
    may repair or replace a remote control or receiver by
    utilizing shipping and delivery services at our expense. If
    we determine a replacement receiver is required, we will
    ship a new or refurbished unit with comparable features to
    the location where you receive DIRECTV programming.
    We will also provide for return shipping of the defective
    unit. Should you fail to return the defective unit, charges
    for the unreturned unit will apply.
     
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