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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. May 3, 2013 #141 of 420
    goinsleeper

    goinsleeper Godfather

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    If you added it more than 13 months ago then yes you can cancel it with no penalty. The PP upgrades do not start until May 16 for everyone outside of Texas. The PP upgrade will extend to other devices as well like the GenieGo. Of course it still offers the protection it has for years and now includes accidental handling. On the other hand as well, if they have a new receiver/device in 18-24 months(or after), you'd be able to upgrade to it at no charge.
     
  2. May 3, 2013 #142 of 420
    Volatility

    Volatility Legend

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    Unless you live in the beta state of grand ol' Texas, the PP plan offers nationwide start on May 16 as the date customers can call in and request upgrades. You just happend to qualify for a free upgrade outside the pplan offers.
     
  3. May 3, 2013 #143 of 420
    bhigh8

    bhigh8 Legend

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    so I can cancel at anytime and not get any fees or charges? then why are people waiting until May 16th. if they upgrade after May 16th, can they also cancel at anytime?

    reason I ask, is because wont people just take the upgrades and then quit the PP.
     
  4. May 3, 2013 #144 of 420
    bhigh8

    bhigh8 Legend

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    okay thanks. that's what I was wondering.
     
  5. May 3, 2013 #145 of 420
    242424

    242424 AllStar

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    I keep reading "At no charge" There is no $$ charge but many people consider having to sign a two year commitment a "charge" so it's not exactly free.
     
  6. May 4, 2013 #146 of 420
    goinsleeper

    goinsleeper Godfather

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    You must have the PP being charged to the account for at least 18 months to get the upgrade. You cancel the PP after that but you wouldn't be able to another upgrade for at least 18 months after you add it back. Your loophole only works if you only 1 free upgrade for the rest of you time with D*.


    The agreement makes sure D* doesn't invest $1500 on the customer and then they bail 4 months later and leave the company holding the bill. The upgrade is free. It does require an agreement but all upgrades do...
     
  7. May 4, 2013 #147 of 420
    242424

    242424 AllStar

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    "$1500 investment" lol
     
  8. May 4, 2013 #148 of 420
    bhigh8

    bhigh8 Legend

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  9. May 4, 2013 #149 of 420
    peds48

    peds48 Genius. DBSTalk Club

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    Call DirecTV to find out if there is any penalty for canceling the PP
     
  10. May 6, 2013 #150 of 420
    usnret

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    So, I presently have a HR34, HR24 and HR22 (and the PP). I can't seem to figure out what "upgrade" I would quailfy for.
    Only have 3 TV's so don't need another DVR. Any idea's??
     
  11. May 6, 2013 #151 of 420
    The Merg

    The Merg 1*

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    I just got the notice about the cost going up on May 16th as well. I'm kinda in the same boat as you. There's really nothing that can be upgraded with my setup, so that aspect is not really worth an additional $2/month for me. I might be dropping the PP.

    - Merg
     
  12. May 6, 2013 #152 of 420
    Jon J

    Jon J Grouch Extrordinaire

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    I own three of my four HRs and under the PP now when they fail and are replaced I will own the replacement unit. If I understand the "upgrade enhancement" correctly that would not be the case in the future. So, it seems in my best interest to simply wait for failures and receive new(er) equipment which I would still own.

    Can anyone confirm that the replacement of failed owned equipment in the future will still be owned as it is now?
     
  13. May 6, 2013 #153 of 420
    usnret

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    What I can quite understand is D sez that an HR22 is the same as an HR24 (they are both DVR's), I understand that, that
    they are both DVR's, but why then change the nrs (22 - 24) if they are not "upgrades". Because of the nrs, it makes me
    think that an HR24 is an upgraded DVR to the HR22.
     
  14. May 6, 2013 #154 of 420
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I actually called and asked that specific question. The answer I received was that an upgraded device would be a leased device.

    Unless I hear differently...that's their story....and they appear to be sticking with it.
     
  15. May 6, 2013 #155 of 420
    Jon J

    Jon J Grouch Extrordinaire

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    My question involves the replacement of a failing owned piece of equipment not just at "upgrade" under the PP.
     
  16. May 6, 2013 #156 of 420
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    A failed owned device under the protection plan will be replaced by a n owned replacement device - I was just told that this morning, as well as 3 other times the question was posed to DirecTV. It would be advantageous for you to e-mail them and get confirmation of it in writing.
     
  17. May 6, 2013 #157 of 420
    Jon J

    Jon J Grouch Extrordinaire

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    A young lady named Michelle in the A/C department just confirmed this. Thanks for the heads up and the e-mail advice. Where do you think one should send the e-mail?
     
  18. May 6, 2013 #158 of 420
    goinsleeper

    goinsleeper Godfather

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    The question may be what you may want to get in the future. Many people are talking about removing the PP after getting their upgrades but there is already an HR46 in the works. It may be worth keeping to get the receivers they have come out in the future.
     
  19. May 6, 2013 #159 of 420
    peds48

    peds48 Genius. DBSTalk Club

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    who knows what's coming in two years. maybe the HR64?????? or perhaps DirecTV comes out with a better Nomad, one that let's you stream outside the home….
     
  20. May 6, 2013 #160 of 420
    goinsleeper

    goinsleeper Godfather

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    Exactly.
     
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