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Inflexible SiriusXM CSR

Discussion in 'Sirius XM General Discussion' started by ThomasM, May 28, 2013.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,305
    913
    Apr 17, 2003
    Michiana
    One of the "flaws" of SiriusXM is how easy it is to get a discount. One just needs to cancel their subscription and wait for SiriusXM to get desperate. That is what makes hours an exaggeration ... and misleading. It is not a big deal - but SiriusXM seems to be one of the easiest companies to get a deal out of (I got a free radio last year when I discovered mine was broken). No commitment. Very easy.
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,237
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    Dec 2, 2010
    Winters,...
    James-

    Some have spent hours to get the six months for $25 vs. the five months for the same amount. The latter is easy; the former not so much, though it would depend on the CSR and the customer in any given instance.
     
  3. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    Well, I got another SiriusXM "surprise" today.

    As you may know if you've read this thread from the beginning, I canceled my 6 month/$25 per month sub just 3 days before it ended. Then I enjoyed the final 2 days of their "free trial". Then I called in and referred to the letter I got offering 6 months for $25 on "any inactive radio on my account" which in this case was now my car!! No problem, spoke to a CSR and I was all set for another six months.

    Guess what came in the mail today? A letter dated June 13 begging me to come back for 6 months at $25 a month SPECIFICALLY LISTING THE RADIO ID OF THE RECEIVER IN MY CAR!! So apparently, nowadays if you can live without SiriusXM for TWO WEEKS you'll get a letter begging you to come back and offering the super deal and no reconnection charge.

    The word from top management must be "no customer will be allowed to cancel!!" :listening
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,305
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    Apr 17, 2003
    Michiana
    Yep ... all you have to do is cancel and wait. Not difficult. :)
     
  5. REDSKINSFAN47

    REDSKINSFAN47 Legend

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    Sep 2, 2007
    Woodbine,MD
    the exception, if you have a stand alone internet sub. the only offer was a free month then $14.99 month plus taxes
     
  6. Phil T

    Phil T Active Member DBSTalk Club

    2,339
    23
    Mar 25, 2002
    Littleton,...
    Bought a new Honda last year. Got 6 months free. Immediately started getting the post card "deals", first one full price! If you wait until a week or two before your trial expires you will get progressively better post card deals.
     
  7. VaJim

    VaJim Godfather

    672
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    Jul 26, 2006
    Virginia...
    I canx back in Jan 2014 and haven't looked back.
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,237
    552
    Dec 2, 2010
    Winters,...
    Same, but I stumbled into the free preview a few days ago, and the symphonic station was on, sounded quite good. The next day, it was bit starved.
     

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