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Initial Issues with Genie HR 44/500

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by elbyj, Oct 4, 2013.

  1. Oct 4, 2013 #1 of 17
    elbyj

    elbyj Godfather

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    Just upgraded to a new Genie (HR 44/500) three days ago. So far everything is going okay EXCEPT for a few issues. Not really sure what the cause is for the problem.

    1 -- Trying to get Pandora back. Instructions say to go to MENU, Extras, and Select Pandora. Well, Pandora is not there to select.

    2 -- When I go to MENU, Search and try to access TV SHOWS and ON DEMAND it tells me to wait 1 hour. Well, folks it has been 72 hours!

    Are these issues common or do I need to wait longer to see these items appear on the screen?

    Thanks,

    Elby
     
  2. Oct 4, 2013 #2 of 17
    Drucifer

    Drucifer New Member

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    NY Hudson...
    Poor original software install. Do a double red button reboot (RBR) and wait 24 hours.

    BTW do you a YouTube icon in Extras and a Parental/Web Video menu?
     
  3. Oct 4, 2013 #3 of 17
    dpeters11

    dpeters11 Hall Of Fame

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    Also, how is the Genie connected to the Internet? If you press the - button, does it say Internet connected?
     
  4. Oct 4, 2013 #4 of 17
    elbyj

    elbyj Godfather

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    Drucifer -- that is a negative! Do not have the YouTube Icon in Extras and a Parental/Web Video menu. Yes, before you ask -- I am connected to the internet.

    Thanks -- I will double red button reboot.
     
  5. Oct 4, 2013 #5 of 17
    elbyj

    elbyj Godfather

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    The Genie is connected direct to the internet switch.
     
  6. Oct 4, 2013 #6 of 17
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    how fast (or slow for that matter) is your internet connection?

    These things are now downloaded from the net
     
  7. Oct 4, 2013 #7 of 17
    elbyj

    elbyj Godfather

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    Jan 9, 2003
    My connection is an upper level DSL hookup. I figured it would be downloaded from the internet, but the connection wasn't an issue with the previous receiver.
     
  8. Oct 4, 2013 #8 of 17
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    what is the actual speed?
     
  9. Oct 5, 2013 #9 of 17
    PK6301

    PK6301 Legend

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    May 16, 2012
    Erie, PA
    I know Pandora and the like showed up on mine shortly after my install last week.

    Sent from my GT-P3113 using DBSTalk mobile app
     
  10. elbyj

    elbyj Godfather

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    peds48 -- just did a speed test on the modem -- 21.7Mbps down and .813 Mbps up. Also noticed last night that none of the On Demand channels are available either.
     
  11. elbyj

    elbyj Godfather

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    Another strange conflict -- When I go to the DirecTV home page and check my account -- my equipment .. It shows my new Genie, but it says I am not connected to the Internet, even though when I hit the "dash" button it say I am! Is this a clinch that may be causing my issues and should I be call a service rep to get it changed?
     
  12. PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    Another strange conflict -- When I go to the DirecTV home page and check my account -- my equipment .. It shows my new Genie, but it says I am not connected to the Internet, even though when I hit the "dash" button it say I am! Is this a clinch that may be causing my issues and should I be call a service rep to get it changed?


    No-- My account says not internet connected, but it is... Did you do the double RB reboot yet ?
    If not try it, I know you flush the system, but at least it will try and reset the equipment. What version of software is on the system now ?

    Sent from my GT-P3113 using DBSTalk mobile app
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    A double reset to flush the Guide cannot be done blindly. The first reload has to be at a certain point before the second reboot will actually flush the Guide. It's safest to wait until it's fully up before doing the second one.

    There's another double flush where the second one needs to occur at the second step of the restart.
     
  14. elbyj

    elbyj Godfather

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    Jan 9, 2003
    Latest software release is 0X741. Just checked the system and found out that the double reboot apparently worked. I have got Pandora and the others I was missing.

    Thanks
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Good news!
     
  16. elbyj

    elbyj Godfather

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    Yes it was! Thanks to all. In addition to the double reset, I also did a reboot on the internet modem this morning. Noticed it wasn't recognizing the new Genie. Maybe a combination of both.
     
  17. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Awesome. Thanks for the update.
     

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