Exactly. I don't get it. Why would you want the installer to show up with an attitude that you gave him? I can't even count the number of bad customer service experiences I've had that turned out excellent because I stayed positive and never blamed or showed "attitude" towards someone. I've had 3 D* installs over the last 8 years and each one started out with a problem (late or cancelled or not the right equipment). In each case I've had extra work done by the installer (extra lines run, lines fished, given me extra cable, etc.), just because I was always pleasant with them. I don't understand why so many members here get angry with the installers or customer service reps.