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Discussion in 'DIRECTV General Discussion' started by JeffBowser, Aug 6, 2007.
You didn't have my guy in New Hyde Park then,
I had a 1-5 install, nothing. I got a call @ 5:30 and he was running late. Did a good job & out by 6+ with another job still to do.
BTW: nice TV. :lol:
Ugh, bothers me because D* keeps calling me and telling me something different.
At 11am, called me and said they will be there at noon
At 1pm, called and asked if installer was there and then said they would call him and update me
Rather sad, imo. I took today off from work and meant to go back after lunch. Get your ass here.
I'm currently waiting for my ISP tech to come out on an "all day" appointment. Normally shows up around 3. I just don't do the "wait thing" well at all.
I've had really good luck with "call when you are on your way". I work 10 mins from my house, and can leave at a moments notice. That really helps the all day appt thing - guy calls when he is ready, and I meet him there, perfect.
I gave up and called DirecTV. Am on the phone with the woman now and she says my order isnt closed and that I should stay home a little while longer. No, I have flipping work that needs to be done at another location that can't wait.
Really, Really bugs the hell out of me that I wasted a day at home waiting for D* and they never showed up.
I can't freaking stay home again for awhile so I dont know when they will come out...maybe Saturday or next Saturday...either way I better damn well be first on those days.
I called up DirecTV and they tried contacting the local installer company. Local Installer Company HANGS UP on DirecTV and the DirecTV woman says that if no one comes by the end of the day, I would get a $100 credit.
Anyway, local installer company calls me a little later and says the Supervisor has "no idea where the installer is" and that he "may be in Texas with family" or something like that....
Good to know
wow, what an eye opener to see how 3 differ installs on the same morning worked out. It really is a crap shoot.
FYI- My installer did finish around 4:00 and everything seems to be working ok so far...
End of this story for me - I never did get that call back, and after a week of leaving messages with the installer, I e-mailed DirecTV the story. Within hours, I got a call-back, and a rescheduled appt to run the DVR lines. The guys showed up on time this morning, ran the lines, fixed some poorly done connectors, and were gone within an hour. Cost me $103 to fish two lines, and I tipped the poor fella up in the attic $40 for his trouble. Good end to this story, too bad the first guy didn't do it right to begin with. I now have at least two lines to all my important locations, no more worrying about diplexing or BBC's for me.
For me, DirecTV came the next day and did a decent job.
Guy really, really wanted a tip for not doing anything other then putting the HR20 in the bedroom
Was very rude as he left
Thankfully I've never had a rude installer nor one expect a tip, but I did have a couple politely explain extra charges for crawl, attic, and wall fishes. Since I did all the wire pulls, they were grateful to be in and out, on to the next job.
Sorry yours was rude, some things just ain't right.
I recently built a house. I new I wanted DirecTV only because of the NFL Sunday Ticket. I had installers come out before to my old house which I rented and absolutely "jimmy rig" everthing, leave a mess, and leave without everything working.
When I built my new house I personally pre-wired RG-6 cable. My father in law is an electrician and gave me loads of cable... I new if I let DirecTV wire anything in my walls, or drill any holes, I would be extremely dissapointed.
My suggestion to anyone looking to have receivers added or a new service installation is to:
1. Prewire everything yourself
2. Pay someone to prewire every thing for you.
I did this and my installer was in and out it 25 minutes.
He Mounted the dish and pole, hooked up the multiswitch outside where I had pre-ran all my cables, activate the receivers and thats it...
I am so glad I did everything myself... I did have the luxuary of having walls without sheet rock and easy access in my attic space. But I promise you, if you want things done the "professional" way, call an actual professional.
My guy didn't expect a tip, and, in fact, seemed shocked when it was offered. It really is luck of the draw.