Well my installation scheduled today from 8am-12pm is a no go. Below is the email i just sent directv which explains the saga if anybody would like to read. Long story short though is that the installers cancelled the appt for not having the broadband deca even though i explained to them they can use a regular deca with a pi. I was also lied to and had a hard enough time even scheduling an appt. I attached installation pictures and diagrams from here as well. To whom it may concern, my name is " " and my phone number on my acct is xxx-xxx-xxxx i have been a directv customer customer since 2007 and i am in the middle of extremely poor service currently. I had called directv on 5/14 to order the whole home dvr service along with an upgrade from an sd-dvr to an hd-dvr. This rep was very friendly and got me all setup until the point of scheduling an installation date. She said the system was unable to schedule me and to check online under my account or call back within 24 hours. Long story short with this part of the story was that i was promised calls from directv and the installers office to schedule an appt which never happened. It took a week of me calling to finally get an installation date which was another week out, yet my credit card was charged from day one. So my install was scheduled for today between 8am-12pm. The installer calls me at 7am to go over the work order and informs me he does not have the broadband deca unit so i can access on demand. I explain to him that he needs to use a regular deca with a power inserter PS18 or PI-21 as that is how all the mrv installs have been done so far since the broadband deca isnt available yet. I must have been on speakerphone because i hear his boss in the background telling me that will not work. I politely explain to him again that it will work and if he looked in his training materials it would show him that is the correct method until the broadband deca becomes available. I have also attached a diagram and pictures showing this if you would please take a look. The installer tells me he will talk it over with his boss. I hear nothing else and its now 10am so i send a txt message to the installer as i had his number asking when he may arrive since it is very difficult for me to get a half day off of work. He tells me that his supervisor is handling the work order and that somebody else will be coming out for the installation. This all sounded fishy to me so i called directv and they inform me that the work order has been cancelled due to the installers not having the broadband deca unit. So the installation company had no intent on calling me to tell me that and i would have sat here waiting for somebody to show up. I dont like being bold faced lied to. Its a shame as it is that i know more about the installation process than the actual installer, yet they refused to listen to me and cancelled the work order without telling me and now i lost a half days work for nothing. The rep from directv stated i could reschedule but what is the point if they are just going to cancel me again due to a part that they dont have yet dont need. All i want is the service i have already paid for two weeks ago now. I want to give the installers one more shot to make this right but if there are any more problems i will want a full refund of $211.68 which is what i paid on 5/14. I will also look for an alternate service provider as i am no longer under contract with directv. Im hoping you can contact the installation company directly, get me setup with a prompt installation date that works around my schedule, and explain to them that their information is incorrect regarding the broadband deca. I can be reached any time at xxx-xxx-xxxx. Thank you very much for your time in reading this and im hoping this can be made right in the end. Thanks.