I've had my HR20 for about 3 weeks now running but off my old Phase III dish and with just 1 tuner. Installation of the new 5 LNB dish and switch was due yesterday between 10 and noon. Year right. :sure: Guy showed up at 4:45. BUT I will say I am impressed with the customer service of the company. They called at 11:30 saying the guy was way behind and would be there between 3:30 and 4. Ok I say, luckily I'm not all that into baseball or college football. About quarter to 4 I get another call (here we go, cancel on me I know). But they say the guy is just finishing up and should be there within the hour. Ok, not too bad. about 4 the guy calls me to get directions. Great, he's on the north side of town, at least 15 miles away. But he shows up at 4:45. Very professional and I helped him get everything setup. While he put up the new dish I installed the multiswitch and the couple extra inside cables I needed. All in all it still took about 2 hours and he didn't have to get on a roof or run any lines or anything. I can understand how they get so backed up only allowing 2 hours an install it seems. Note for those with pole mounts: My dish is on a metal fence post in my backyard. Real easy to get to. BUT the new AT9 dish mount requires a 2 inch width pole. Mine was only 1 1/2 inches. So the mount just slipped down. Normally he said he'd have to install a new pole but I got a wood splint and tied it to the top to make it wide enough for the mount to be put on nice and tight. No way I was waiting another month to install a stupid pole! Had a bit of an issue tweaking 101 but got it up to about 80 which is fine by me. I can tweak it more later if I want. And he made me a bunch of small 3 foot cables to go from my grounding blocks to the switch. He got a tip. All in all a good install despite being 5 hours later in the day.