I've read through some of the posts here and found that some people have had similar problems... I'm a new customer (never had satellite before), and I chose the free HD for life with HD recording in multiple rooms package. My first installation date was June 29. I got a call the evening before from the "local installer" (and by local, I mean about an hour's drive away - closest to us, I presume) saying that they didn't receive their truck with the HD equipment, and that our installation would be delayed until the next truck arrived. I explained that we were going on vacation, and that we wouldn't be there when they wanted to reinstall. After speaking with DirecTV several times (each and every time, they denied any news of any problems, promising that we were still on-time scheduled for June 29), and after that June 29 date came and passed w/o anyone coming or calling, I spoke with about 3 supervisors (if they even were supervisors). They arranged a new installation date of July 2. Again, this date came and passed without any results or calls. Now, they rescheduled us for today, July 11. Last night, we once again got a call saying that they were out of the equipment and that it would be delayed. I immediately asked to speak with a supervisor, and after about 15 minutes on hold, the line went dead. When I called back the number on caller-ID, I got the national number, and once again, they said that we are still on schedule as promised for today. I'm not holding my breath about anyone coming today. If anyone out there who had similar problems and have had them resolved (installed finally), please let me know how you finally got it resolved. Anyone who works for DirecTV, please let me know the best way to handle this. Thank you!