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Installation Question

Discussion in 'DIRECTV Installation/MDU Discussion' started by MarkN902, May 13, 2010.

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  1. MarkN902

    MarkN902 New Member

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    May 13, 2010
    Hi everyone I just scheduled a directv installation and then sent the guy home for two reasons and I just wanted to know if this is standard procedure for a directv installer or not. according to his truck he was a contractor hired out for doing this job. I have no beef with that just wanted to put that out there. ok here are my reasons.
    1. I have a dish up there already from dish network from several years ago and i wanted the old dish off the roof and the new one put in the same spot he told me he "couldn't do that because he couldn't get off his ladder and actually get on the roof" must be a insurance issue?
    2. he wanted to drill a hole in the side of my house to add another line for the dvr service. I have an issue with this because I have a newer house (7 years old) and all of my cable stuff is conveniently located in one spot in the garage. I understand that there has to be two lines for the dvr (actually didn't know that before he got there) but why couldnt he work with the lines that are allready there? couldn't he use some sort of splitter or something?

    thanks in advance for your responses I have no experience when it comes to this thank you
     
  2. curt8403

    curt8403 Hall Of Fame

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    1. that is normal not to remove the old dish, partly insurance issue.
    2. also normal. existing lines may not work. (Wrong type?)
    cannot use splitters
     
  3. Beerstalker

    Beerstalker Hall Of Fame

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    Peoria, IL
    How steep is the pitch of your roof? If it is steep I think they will refuse to get up on it.

    I would assume if your house is that new the wiring should be RG6 so it should be able to be used. However if there is only one line it could be an issue. Are you only getting one HD-DVR installed or multiple receivers?

    Try asking for a SWM install. With a SWM install they only need one line to each receiver. I'm not sure if they usually do a SWM install if they are only installing one receiver though.
     
  4. ndole

    ndole Problem Solver

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    Aug 26, 2009

    First off :welcome_s to DBSTalk.com!

    According to OSHA, installers are supposed to have fall protection [a process involving a certified supervisor by where the installer is harnessed] in ANY instance where they might leave their ladder on a roof higher than 6' from the ground. Not a very practical rule, and there are probably many thousands of violations of that rule per day. It's not considered a big deal in the installation world. However, if your tech was "green" having just come out of a training course where he was instructed to follow this rule to the letter, he might not leave the ladder.
    In regard to the 2nd line to the DVR, if you have a new installation, you are supposed to receive what is called a SWiM installation. Which means that all receivers in your system will require 1 line, including DVR's. Odds are that the tech probably didn't have SWiM compatible receivers, and tried to run a legacy system, where each DVR would need 2 lines. In a legacy system, there is no way around the 2 lines rule.

    Hope this helps!
    P.S. if you call back requesting a different installer, you'll probably have a smoother experience.
     
  5. joe diamond

    joe diamond Hall Of Fame

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    One the first day God created the heavens and the earth...
    and OSHA shut down the job. No hard hat on God. Then the site was picketed by the unions. Finally, all the end users, who had not even been created yet, filed an objection to the plan to erect stars on their scenic vista.
    Then the devil said...."If you let me drill just one little hole in your house...I'll let you have porn..."

    Ladder with a harness & certified ladder climbing supevisor of ladder climbing. I don't care who you are...that is just funny!

    The next installer my charge you for a "remote roof climb" when he gets off the ladder. There are ways of drilling a wall so it doesn't show. None of this is in the FREE installation.

    Joe
     
  6. ndole

    ndole Problem Solver

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    Aug 26, 2009

    Bitter much? :lol:
     
  7. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    This is true if the OP ordered HD, but if he ordered SD, he'll get a legacy (non-SWM) system, which of course requires 2 lines per DVR.

    As far as OSHA rules and fall protection, you are absolutely right. And the sat companies, after being fined and having a few deaths in the last year, have been enforcing (as best they can) the rule to stay on the ladder, a rule that was routinely ignored in years past, except for the unlucky bastards that got caught by OSHA.
     
  8. richart53

    richart53 Cool Member

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    Apr 12, 2010
    The guy that came out and did my install 3 weeks ago climbed out on the roof, in the rain in a thunderstorm and installed the dish...he said that was why he carried a raincoat with him.
     
  9. MarkN902

    MarkN902 New Member

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    May 13, 2010
    I was getting one dvr receiver and one standard receiver no HD. what exactly is a SWM ?
     
  10. BattleZone

    BattleZone Hall Of Fame

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    And that's an example of a tech who either wasn't properly trained, or who ignored the training. The training says: stay on the ladder and don't climb on the roof unless you are OSHA-compliant (fall protection and a supervisor, which really means "never").

    You can always site examples of people breaking the rules or not following the procedures, but those are (supposed to be) exceptions, and don't invalidate the rules or the existence of the rules.
     
  11. joe diamond

    joe diamond Hall Of Fame

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    Yup!

    I have watched companies like MASTEC and DirectSatUSA take and take and take. Nobody will work for them around here. So new HSPs are sent.

    This work has a value and most of the money for the installation should go to the guy with the tools.

    I don't care who you are...having checks for custom work made out to an HSP is just funny. Having supervisors who can't read maps and call centers in foreign lands is just dumb. Connecting non existant phone lines. . .

    This customer should suck it in and settle for cable...I wouldn't go back. The sales guy bull ****ted him..Let the sales guy hang the dish.

    Joe
     
  12. joe diamond

    joe diamond Hall Of Fame

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    At some point the term "walkable roof" and common sense enter the discussion. There may have been a time when Directv could rightly expect competent installations from contractors who were already in the antenna business.

    Them days are gone. Satellite work is not taken seriously by the well managed companies.

    So low skill and or experience dudes are offered the work. Accidents happen. Surprise, surprise!

    This work can be done safely with training and guided practice by folks with more than a week on the job.

    Turnover rates cost.

    Joe
     
  13. MarkN902

    MarkN902 New Member

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    May 13, 2010
    so what should I ask for when I call directv back? a swm? what is that exactly? Do I have to have an HD dvr receiver for that to work? please help :)
     
  14. ndole

    ndole Problem Solver

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    :up:
    I think that'd be ideal in your situation. If you order an HDDVR, then your order is automatically built with a SWiM system (that uses 1 line per receiver). The HD access fee is an additional $10.00 per month. But if you ask (almost) anyone here; it's definitely worth it if you either have, or are planning on getting an HDTV anytime soon.
     
  15. joe diamond

    joe diamond Hall Of Fame

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    I gotta hope that, having canceled one installation after a truck roll, you will not be offered another FREE installation.

    Having said that....what service do you want? Forget how they accomplish it.

    The single wire multiswitch is an expensive way of avoiding the second wire run. Techs were motivated (code for threatened..some quit).... to do the second wire for FREE. Since Directv is now paying for the single wire concept...developed for prewired MDUs I bet....you will get what is on the truck.

    Order what you want and they will get it done. Expect to pay for cosmetic work.

    Joe
     
  16. MarkN902

    MarkN902 New Member

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    May 13, 2010
    why shouldn't I get a another free installation? its not my problem that directv wasn't clear about what they were doing nor am I responsible for a subcontractors agreement with directv. If anything he could have cleared it up by explaining the things I am hearing on her. although he did not seem capable of independent thought as he had to call someone on his cell each time I had a question. So yeah Joe I bet you dollar to doughnuts I do get another free install. :) also I will not settle for "what's on the truck" nor will I pay for cosmetic work.
     
  17. WestDC

    WestDC Well-Known Member

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    Any Person, you hire to do a job (or just visits and falls down) on your home is covered by his employers insurance as well as your HOME OWNERS insurance, because if he (or) she is hurt on your land, don't think his lawyer won't sue you + your Insurance Company, that is the way it works in USA Today.
     
  18. netraa

    netraa Godfather

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    Mar 27, 2007

    Then if you really want Directv, you might want to consider hiring a Dealer, and paying them for exactly what you want.

    Directv's free install is exactly that, basic, get cables from A to B on the outside of the house, drill them through the outside wall and install whatever equipment is equivalent to what you ordered.

    You, nor the tech has any control over what IRD's are in the warehouse and therefore "on the truck", and the tech also has no control over what dish is on the work order.

    Basically, if you want it free, you get what you get, if you want what you want, call a dealer and pay for it.
     
  19. MarkN902

    MarkN902 New Member

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    May 13, 2010
    I can respect that
     
  20. tech24218

    tech24218 AllStar

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    Aug 12, 2009
    Just remember the guy who came out to your house is a production tech meaning he doesn't make an hourly wage. And if he was in a privately owned vehicle he probably spent more in gas money going out to your house then what he was paid. I apologize that you were given bad information over the phone, but there is no need to take it out on the tech. And you better believe if I was the one going out there you are going to pay for the custom work or I'll leave you high and dry.
     

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