I was getting a HD Upgrade, installer came and installed the slimline on the roof above where my 3lnb was located. Hooked up the H20-100 and could not get a signal, finally as it was getting Dark he tells me that this is his first HD install and they are a pain. Has to get a tech here, the tech was in the area and he had the dish pinted and a signal coming in. But two boxes we tried were dead and would not activate. So 20 min before 1st Pitch of last nights game I'm back to SD. Installer comes today this morning and just left. But after showing me 1 HD Channel and Leaving , TNT, I find I'm only seeing about 3 HD channels. The Box is now DL (very Slowly) new software. Someone tell me I'll have the additional channels once it finishes? The boxes last night got errors after trying to DL software for 30 min. Seems like the installs always wind up like this. On a 12-5 install window the guy comes at 4 pm leaving him to install in the Dark, and leaves before everything is set up. This after high pressure to get the Service plan telling me everything including Box replacement will cost me $$$ when, yes , when the box blows up , cause "I Own it", really I thought it was a lease. I cannot even get thru to DTV to inquire as to my package. So far no so good.