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Installer Here What A Joke

Discussion in 'DIRECTV General Discussion' started by Skins Fan, Oct 8, 2007.

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  1. Oct 8, 2007 #1 of 13
    Skins Fan

    Skins Fan Legend

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    Sep 18, 2007
    After waiting 2 weeks to get my AT9 (defective LNB) replaced with a Slimline. The installer shows up with an order to replace the AT9 with a 3 LNB dish. NOOOOO! don't
    think so! Installer seems like a nice guy but it is hard for me to understand him, I'll let it go at that. I called *D and the guy at the other end kind of was putting the blame on the installer. I put the installer on the phone but they were having a communications problem (hint: the installer was not hispanic, America is a land of opportunity). Short story is the installer is coming back tomorrow. I am not to confident in the installer's knowledge of the HD / 103/99 /proper alignment thing. He wanted to see my signal on the 119. He saw a "0" on one of the transponders that normally is "0" and said "aha, that is why you don't get your HD! I told him I get all of my HD and he exclaimed NO! you need that 119 transponder. So, I showed him all of my HD including the new HD. I went through the sat test for him and showed him the 103b signals, the 99, the BBC test, etc. He had a blank look on his face. Really, I figure if he indeed can bring a dish and get it aligned with the 101 & 119, I can do the rest. I guess it would be confusing for him if my complaint was intermittent rec of 103b and it just happens to be working now.
     
  2. Oct 8, 2007 #2 of 13
    axl

    axl AllStar

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    Sep 12, 2007
    heh sounds like you are well on your way and definately know a lot more than your installer knew this morning. good luck! there are plenty of people here to hel p if you need help getting that dish alligned after they replace it.
     
  3. Oct 8, 2007 #3 of 13
    chopperjc

    chopperjc Godfather

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    Oct 2, 2006
    Call the installation company direct. Explain problems and concerns. Do not "hope" everything get communicated. Then request another installer.
     
  4. Oct 8, 2007 #4 of 13
    m0ondoggy

    m0ondoggy AllStar

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    Sep 11, 2007
    Agreed, call the installation company and request another installer. Ask them why their installers haven't been trained on a dish configuration that's been out for over a year.
     
  5. Oct 8, 2007 #5 of 13
    GOSKINS

    GOSKINS Cool Member

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    Sep 25, 2007
    This is completely off topic..but, HOW BOUT THOSE REDSKINS!!!
     
  6. Oct 8, 2007 #6 of 13
    CableSux

    CableSux New Member

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    Oct 7, 2005
    It was an easy game for the Redskins... Detroit sent impostors... just like the HSP sent a fake installer to Skins Fan's house. :D
     
  7. Oct 8, 2007 #7 of 13
    chopperjc

    chopperjc Godfather

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    Oct 2, 2006

    Hail to the Redskins............ Actually a Bears fan but I had them yesterday (for entertainment pouposes only of course:D ) Had a roomate in the Army big Redskins fan learned the song from him.
     
  8. Oct 8, 2007 #8 of 13
    Skins Fan

    Skins Fan Legend

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    Sep 18, 2007
    Hey the guy has a white truck with *D on it. Last year when they came to install, the guy showed up in a muddy, beat-up pickup with his wife, breastfeeding a baby and two small ones in the back seat. I will let him come out tomorrow and see what happens. At this point I don't think he can do much harm that I can't fix.
     
  9. Oct 8, 2007 #9 of 13
    Skins Fan

    Skins Fan Legend

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    Sep 18, 2007
    Oh Yeh!

    Skins put the wood to um!
     
  10. Skins Fan

    Skins Fan Legend

    154
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    Sep 18, 2007
    My 2nd day of waiting (yesterday) was a "no show". As late as 6pm even the regular D representative could not get the local installations (Avanced Technologies) people on the phone. She was getting very frustrated at the long wait and music in our ears. I told her this is what the customer puts up with all of the time. All she could do was to keep apologizing. I had to stop the fiasco to catch an appointment I could not miss. So, in ten minutes my quest for a "trouble fix" continues. I kept telling them this is not a new install, it is in response to a trouble report. Why don't you fix your problems first before you put in new services? Of course I already know the answer. If I can get the new dish installed first, I will then call retention and get my blood pressure up there.
     
  11. GOSKINS

    GOSKINS Cool Member

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    Sep 25, 2007
    Thats who did my install when I was in MD. I'm pretty sure they have to be one of the worst install companies, I have ever dealt with. Well it wasnt even an install, it was a HD upgrade...I wont bore you with the details, but lets just say that I ended up getting back the $99 lease fee for both of my H20 receivers.
     
  12. mchaney

    mchaney Godfather

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    Aug 17, 2006
    I think Mastec in Florida would give you a good run for your money on that one! :D

    Mike
     
  13. axl

    axl AllStar

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    Sep 12, 2007
    Mastec in Virginia would do the same! :)
     
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