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Installer refused to mount HD dish on brick chimney?

Discussion in 'DIRECTV Installation/MDU Discussion' started by MONSTERMAN, Aug 13, 2010.

  1. Blaze

    Blaze Legend

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    Jun 9, 2010

    That's not the attitude you should have as a installer,The Customer is always wrong even if he/she is wrong.

    Directv wouldn't Approve these Straps if they thought otherwise? Correct.

    If you think these don't work ,ask Directv why even approve them?
     
  2. west99999

    west99999 Icon

    1,353
    46
    May 11, 2007
    Directv does not approve them.
     
  3. SteveHas

    SteveHas Hall of Fame

    1,024
    3
    Feb 6, 2007

    Sadly many of these contractors are lazy, and ill-prepared to service the public as they should.
    Complaints of pay, and such are no defense as they are not indentured servants.
    Not all installers are like this, and happily most of them are professional.

    I suspect D* has been cleaning this situation up however.
     
  4. hombresoto

    hombresoto Legend

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    Sep 10, 2006
    I have many words I would like to use to reply to your post but I digress. Things have changed drastically over the past 7 years for any person installing/servicing DirecTV. I will not touch a chimney mount for the aforementioned reasons in earlier posts unless the homeowner is willing to pay extra and sign a liability waiver in the event I get charged with a damage claim. Simple as that. Lazy people are everywhere, it's not just limited to DirecTV contractors. Many DirecTV contractors have much more experience than HSP employee techs and are just 'holding on' until the economy gets better and they can secure more satisfactory employment.
    I will say this: Your post screams ignorance of the degrading installation relationship DirecTV has with ALL installers in the last decade.
    That's it.
     
  5. joe diamond

    joe diamond Hall Of Fame

    3,071
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    Feb 28, 2007
    Does "cleaning up the situation mean..."Contractors: send in all unpaid invoices for installation services. We will pay you and go after the persons who committed fraud in our name?"

    Or does it mean...We will no longer remit payment unless there is proof the person who actually did the work has been paid?

    How about..."FREE INSTALLATIONS are no longer available?"


    What do you suspect Directv is doing to clean things up?

    Joe
     
  6. hombresoto

    hombresoto Legend

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    Sep 10, 2006
    It's funny Joe when people are confronted with truths they fade into oblivion. DirecTV deserves everything they get with all of their cost cutting measures, etc over the last 7 or 8 years. I can see it all going inhouse eventually when the HSP's collapse, which they all will if the compensation isn't changed. It's only a matter of time. tick, tock, tick, tock...
    If only I realized I was in the wrong business 4 years ago.
    M
     
  7. satguy22

    satguy22 Legend

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    Oct 1, 2006
    Clean up? Hire some more fry cooks and cut pay again, and again. Run off good help and train new one in 1 week and put them on the road to customers house not knowing they will give back 25% of thier pay each week and the customers will forget how the remote works or buy a new tv and the remote doesnt work for it as it did for the other one. Hey, I got into trouble the other day because I told the customer that DTV was beter than cable, were not to voice our opion.
     
  8. TwoPhases

    TwoPhases Legend

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    Jul 20, 2010
    My 2 cents: There are lazy bum installers out there. Then again there are excellent ones that are overworked/underpaid thanks to D*. Some new & old customers' expectations are sometimes beyond what is possible/practical. Installers have the right to walk away from an install just like we, as customers, have the right to install it ourselves if we want it done to our specifications. And by the way, even if the homeowner signs a waiver on the chimney install, he's still on the hook for it in any court of law. There have been precedents.
     
  9. Santi360HD

    Santi360HD Icon

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    Oct 6, 2008
    New York City

    their lazyness is my gain...thanks for the recent no show..and 50$ off my next bill...next appointment is Saturday...hope you dont waste my time a 2nd time...hell i'll take another 50$ if you fail it.

    Walk a mile...please!! ..no shows was the same at Time Warner...and so far here at D* too

    this would of only been my 3rd service call ever in 5 years of service...my 1st was the intital install and my 2nd visit was for replacing my SD 3LNB dish for the HD dish...a 3rd appointment failure from D* singing the no show cable technician blues again...lets see what happens on my 4th service call..
     

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