1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Installers unprepared for MRV/DECA

Discussion in 'DIRECTV Connected Home' started by kyledr04, May 16, 2010.

  1. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    The CSR is supposed to ask the customer if they have broadband internet and want it connected. I have a feeling that many are not doing so, nor are customers asking for it. Add in that some techs think they can plug in the existing ethernet cable to the 2nd port on some dvrs and are good to go. Stir and let simmer, recipe for a mess.
     
  2. tsbrady1

    tsbrady1 Legend

    150
    0
    Jan 6, 2006
    Thanks Veryoldschool, that is exactly what I was trying to clear up in my mind, you have been a big help and I appreciate it greatly!
     
  3. jokertrm

    jokertrm Mentor

    43
    0
    Feb 25, 2009
    My original post on this topic

    I think the most frustrating part of this is the lack of knowledge starting with the installer and continuing through 3 tiers of Customer Support. I didn't get a straight answer on how the system is supposed to function until I spoke to my 2nd supervisor.

    I know it's early, but wow DTV has some glaring training issues.
     
  4. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    So .. If folks here make this assumption going in, you can help mitigate problems. Better to say "no, you don't have the right gear" than to let them get halfway through the install and then realize that you either have to go back to how it was set up or you're stuck in an interim solution.

    Again, I'd suggestion patience, persistence and politeness. I know many folks here are simply taking patience to the extreme and waiting a month or two to even think about ordering DECA.

    Hopefully things will get worked out soon and yeah, it's clear that some of these folks are learning on the job (regardless of any training). In extreme cases, folks that have never been trained are tackling the projects, and I can with certainty that this should not happen .. But, the fact remains that it is happening.
     
  5. jokertrm

    jokertrm Mentor

    43
    0
    Feb 25, 2009
    As of this morning I'm able to use the service as I understood it to work. I referred to this post to get networking to the rest of my DVRs using a Single DECA.

    I agree patience and persistence is key, I only got agro after being on the phone for hours then speaking to an uneducated supervisor. Since it's working the way I want I'm all good now. :D

    The most important thing for anyone considering this install is to be familiar with your equipment and research the forums and don't be afraid to let the installer know if something isn't working right.
     
  6. njblackberry

    njblackberry Icon

    655
    1
    Dec 29, 2007
    Due to these growing pains, is there any chance that the 5/20 shut off date can be postponed? I'd hate to think of the confusion that could result if we go in, have MRV enabled (again, thanks for the instructions) and then try to order Whole House MRV...
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    I've asked/recommended an extension, but :shrug:
     
  8. njblackberry

    njblackberry Icon

    655
    1
    Dec 29, 2007
    Thanks; would stink if the people who tested this and have it working over Ethernet were to be cut off because of a learning curve and lack of hardware...
     
  9. Holydoc

    Holydoc Legend

    245
    4
    Feb 17, 2008
    Panhandle, FL
    Installer came to my house yesterday to do the install. I have HR24, HR20, and he was going to install a new receiver in the guest bedroom. All would be connected via MRV and I wanted to continue to receive DoD.

    This was all told to the directtv appointment scheduler when I made the appointment.

    We received a confirmation call that stated the install would take 1.5 hours.

    Installer arrived at 11:30am and left at 4:30pm. He arrived with 2 DECAs and the receiver. He had a guess on how to hook up the HR24 and new receiver but had no clue on how to get the HR20 to work. He also stated that the Southeast (I am in Florida) did not currently have the DECA-to_Broadband equipment so I could not get DoD.

    With the help of this forum, I printed out the diagrams of how to hook up the HR20 (http://www.dbstalk.com/showthread.php?t=177061) and a diagram on how to hook up the DoD using another DECA (http://www.dbstalk.com/showthread.php?t=177308). He went back to the office and picked up two more DECAs and proceeded to follow the diagrams as posted on this website. It worked great!

    I now have MRV throughout my house and can also access DoD. The only question I have is that:

    How do I access my pictures and music on my PC like I use to when I did not have the DECA network? Is it not possible to play pictures and music across the network once you have your MRV connected via a DECA network?

    THANKS AGAIN FOR ALL THE HELP FROM THIS FORUM!
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    Should be the same old way, though it might take some time and you may need to look on your PC to "unblock" the receivers again as they may look like
    "new ones" to it.
     
  11. kymikes

    kymikes Icon

    658
    0
    Jan 15, 2008
    Kentucky
    This seems to be the thread to ask this question (correct me if I am wrong). I have a fully working MRV system on the beta using my home network (2 HR21-700's, 1 H21-100 and 1 H21-200). My network connections are all hardwired (no wireless or powerline to the DVR/receivers). I have no SWiM or DECA installed but everything works. I have been reviewing these threads to determine whether there is any advantage to upgrading to SWiM/DECA as a part of this roll-out. At this point, it does not appear to me there is.

    1. Am I missing some 'future proof' advantage to the DirecTV overall solution (while avoiding the 'training'/'equip. availability' issues)? I sure haven't seen it so far. The only possibility I seen is some potential network traffic management improvements.

    2. If I go the non DECA/SWiM solution and just authorize the 'Whole Home' solution (w/ the $3 monthly charge), can I take advantage of the hardware side of this offer at a later point (with the $99 + $49 charges) if I find some reason in the future?

    Thanks for any advise. If this is already answered somewhere, I missed it in the deluge.
     
  12. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    I would say the biggest reason for making the switch now is that you know the pricing structure .. Pricing is always subject to change, so the old saying applies "a bird in the hand or two in the bush?" You just don't know if you'll get the two in the bush or even one of those two in the bush.

    If you do go unsupported, down the line you'll probably have to get them to switch you back to 'n' or (none) before you can even order the upgrade. There are a lot of opportunities for it to be problematic in the future (though not impossible). I'd almost say that if you're thinking about it anyway, just go ahead and go for it now .. but that's just me.
     
  13. kymikes

    kymikes Icon

    658
    0
    Jan 15, 2008
    Kentucky
    Doug, Thanks for the response. Your thinking is what was driving me but the combination of "If it ain't broke, . . ." and the fact that the last two times I have had to have a service person at the house (hardware probs), I have gotten 2 great ones. I'm due for "my other brother Daryl" I'm afraid. Such a short window makes the decision a bit harder.

    P.S. Does the SWiM/DECA installaton change the router configuration in my home network for IP addresses and port passthrough??
     
  14. DaveC

    DaveC New Member

    3
    0
    Apr 5, 2006
    Confirming what VOS said….
    I was running MRV (Beta) and MediaShare over my network. Yesterday I had the DECA/SWiM install done. Everything worked the same as it had before the install. The MediaShare capability worked immediately and nothing was required on the PC side.

    Dave
     
  15. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Your network configuration does not need to change at all, only the method of connecting (DECA vs. Ethernet).
     
  16. kymikes

    kymikes Icon

    658
    0
    Jan 15, 2008
    Kentucky
    Many thanks for your help.
     
  17. Holydoc

    Holydoc Legend

    245
    4
    Feb 17, 2008
    Panhandle, FL
    Thanks for the ideas. The installer said that the PC connection could not work with the DECA setup, so I never tried it. After these suggestions, I went home and rebooted the DVRs and unblocked the DVRs in the PC. Just as you said, I was able to clearly see my network again.

    THANK YOU so much!

    P.S. One should not believe every word an installer says who has to use diagrams I printed from this site so that he can complete the job. :lol:
     
  18. Yog-Sothoth

    Yog-Sothoth Legend

    103
    0
    Apr 8, 2006
    The only problem encountered (installation wise) yesterday was that the installer had trouble activating an HR23-700... it turned out he had previously activated it at another customer's home, but that customer thought it looked too "fat" in his entertainment center. :lol: That's like people who buy TVs to fit entertainment centers instead of the other way around.
     

Share This Page