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Installing the HR24

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by 420benz, May 27, 2010.

  1. 420benz

    420benz Member

    629
    1
    Dec 19, 2006
    Georgia
    I have an HR21[SLOW] I just ordered the HR24 from solid signal for 199.99.Hoe much of a problem to install it ? Is it just a mater of switching plugs? And what must be done after to activate it?
     
  2. say-what

    say-what DIRECTV A-Team

    5,793
    15
    Dec 14, 2006
    New Orleans
    You can connect it the same way the HR21 is connected (If you're using bbc's on the HR21, make sure to keep them for the HR24).

    The setup routine for the HR24 will get to a screen displaying the reciever ID and access card number and a message to call DirecTV to activate..... everything after that is the same as with the HR21. The HR24 will need a software update (it usually does this automatically, but you can force it) to enable the newer features like double play and MRV.
     
  3. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    Yep, switch the cables and that's it. Make sure that you use the BBC's that were on your HR21 since the HR24 doesn't come with them (that's if you have the BBC's on the two coax lines).

    During the initial setup the box will tell you to call DirecTV (gives you the phone number) and the rep will want to know the receiver ID and last 4 digits of the access card, which are displayed on the screen, and thats it.

    After the box completes the initial setup/activation you should make sure that it downloads the latest software level. Go to the setup menus and select reset, then reset receiver. When you get the very first welcome screen enter 0 2 4 6 8 on the remote and no other button, this MUST be done on that 1st screen. If not hit the red reset button behind the door on the rigth front panel and try again, if you do it right you'll see the software download screen, just let it complete and then you can finish the setup for your remote and other preferences.
     
  4. judson_west

    judson_west Godfather

    257
    0
    Jun 15, 2006
    Just went through this a couple of days ago with my HR20. As has been said before, just transfer all of the cables from the old to the new. I didn't do the reset and the 0 2 4 6 8 as the HR24 downloaded the most current national firmware release by itself.
     
  5. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    You can either force the software download or wait for the box to do it.

    Either way you might want to hold off on the remote setup since the software that originally comes on the HR24 doesn't know about the 2way remote for programming the two AUX and TV settings. Makes it MUCH easier to let the box assist with the programming.
     
  6. judson_west

    judson_west Godfather

    257
    0
    Jun 15, 2006
    Good point. Since I do not use the DirecTV remote, this wasn't an issue for me. However, it may be an issue for others.
     
  7. 420benz

    420benz Member

    629
    1
    Dec 19, 2006
    Georgia
    Thanks for all of your help. I am trying to get an HR24-500 but overstock.com is out.I am still working on D*
     
  8. steinmeg

    steinmeg Legend

    169
    0
    Nov 23, 2006
    The HR 23 does not require BBC's if you use them with the HR 23 you will get a message "searching for satallite" on the HD channels ....I doubt if the 24 require them as well..........
     
  9. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

    14,573
    369
    Sep 5, 2006
    Allen, TX
    The 24 DOES require BBCs if on a non-SWM.
     
  10. steinmeg

    steinmeg Legend

    169
    0
    Nov 23, 2006
    The tech told no BBC's needed...I have none connected with my HR 23 and it plays perfectly......
     
  11. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

    14,573
    369
    Sep 5, 2006
    Allen, TX
    The tech lied. The 23 does not require them, that's why yours works. ;)

    The 24s need BBC if not on SWM...period.
     
  12. 420benz

    420benz Member

    629
    1
    Dec 19, 2006
    Georgia
    OK: let me get this straight. I have two DVR'S HR23-700 and R16-300. Both have two cables connected to each one. I assume i do not have SWM. So i need two BBC'C 1 on each cable from the new HR24. If this is the case,should i buy them or will D* send me them free?
     
  13. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    If you want to verify SWiM or not go to SETUP, SYSTEM SETUP, INFO & TEST then MORE SYSTEM INFO. On the first screen of the more system info if you have SWiM it will have two lines, SWM Firmware version and SWM Library version.

    If you don't have SWiM then yes you need two BBC's for your HR24, call DirecTV and they'll send them to you, should be free, maybe shipping charges.
     
  14. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    DIRECTV should send them for free.
     
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    I believe if you push the {DASH} button on the remote it will say "SWiM Connected" if you are. If it doesn't, you aren't.
     
  16. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    Gee, I like doing things the hard way:D

    Actually, just forgot about that way.
     
  17. 420benz

    420benz Member

    629
    1
    Dec 19, 2006
    Georgia
    Just pressed DASH and got Receiver 907311
    Also did what Rad said and i see nothing about SWM or SWIM So i ordered two BBC's from D* and they are free. Thanks for the info.
     
  18. 420benz

    420benz Member

    629
    1
    Dec 19, 2006
    Georgia
    Just received 2 BBC's from D* and i am waiting for the HR24 from Solid Signal to arrive. Since the HR24 did not come from D* but they have already credited my Acct. for 200.00 will it still be covered by my insurance,or is this one my problem?
     
  19. wiggo

    wiggo New Member

    3
    0
    Jun 3, 2010
    Thanks for this thread!!!

    When I activated my new HR24 the CSR told me to remove the BBCs. Needless to say, no joy. Spent an hour on the phone and they finally scheduled a service call for Monday. Came here, read this, put the BBCs back on, forced the firmware download, and I'm ready for 3D! My Samsung C7000 even auto-3Ds on channel 106. Canceled the service call, and life is good.

    This forum rocks.
     

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