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Interesting comments on DirecTV and Retention

Discussion in 'DIRECTV General Discussion' started by hoopsbwc34, Jun 13, 2012.

  1. mitchflorida

    mitchflorida Godfather

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    May 18, 2009
    Not unless they come out to your house to upgrade your receivers. You will have to sign the contract before the installer will leave.
     
  2. mitchflorida

    mitchflorida Godfather

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    May 18, 2009

    If you are a good customer , they will probably offer you about $20 /month discount for you to stay. There is no contract extension involved.
     
  3. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Many discounts now come with agreements as well.
     
  4. byroan

    byroan Cool Member

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    May 31, 2012
    Not the monthly discounts.

    Getting ST for free does have an agreement.
     
  5. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Yes monthly programming discounts as well may have an agreement.
     
  6. mitchflorida

    mitchflorida Godfather

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    May 18, 2009
    sure, if they give me $40 a month discount I would agree to a year. $20 is not worth talking about. Meanwhile they keep begging me to let them install a $200 hd dvr that I don't need, for free. With the install charge that would cost them about $275.
     
  7. cariera

    cariera Icon

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    Oct 27, 2006
    Let me ask you, what is it going to take for you to change your mind?

    You already know the answer to this dilemma - Directv probably won't be adding BBCA or the others you want anytime soon, so what can the CSR offer you - movie channels? Would that be a fair exchange for you?

    You can get a TIVO unit from Directv, if you really want a TIVO unit. Probably $199, but would it make a difference to you if it cost less? If so how much?

    The UI is different on the TIVO unit than the HR34, but in your opinion is it better?

    You lose features like WHDVR, Directv Cinema, 3D with the Directv TIVO, does that matter?

    You can take recordings off the DVR...Nomad!


    So monthly cost is not a factor, so discounts probably wouldn't make you change your mind, unless they possibly offset the cost of equipment.

    Every provider has a a vulnerability to outages of some sort, Comcast is no different. But perhaps a service call would solve or minimize your rain outages. Would that entice you to stay?

    A non factor then, and nothing a CSR can do to improve the Directv on demand

    Again a non-factor

    Once more, a non-factor

    All providers are open to this kind of action and it affects Cablecos as well. While this is inconvenient at this time, there will be some resolution.

    They can and will probably offer discounts, free equipment and or free programming but again, what would it take them doing to change your mind? Do you want your mind changed?
     
  8. bidger

    bidger Hall Of Fame

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    Nov 19, 2005
    So I called today to cancel and the retention rep asked why I was cancelling and I said the lack of a quality high speed internet option to bundle with my TV service and escalating charges he offered to see what he could do about that. I said fine, but as is so often the case with calls to DirecTV, the line went dead. Start over. Different rep, but I gave the same summary, to which he replies, "Yeah, we hear that a lot", in regard to a lack of HSI to bundle. He pretty much cancelled service and didn't even make a pitch.

    I have no problems with that and I didn't want an equipment upgrade or anything else that triggers a new commitment. Honestly, TV is not the priority it once was, even with HD. I just can't see paying over $50/mo. for TV. With TWC I can downscale to Basic if it gets out of hand. What I don't want is "Please come back!" offers after I've sent the equipment back to DirecTV.
     
  9. ATARI

    ATARI Hall Of Fame

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    May 10, 2007
    You will start getting mailings and emails within 4 weeks of cancelling.
     
  10. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    It started sooner than that after I switched to FiOS. That didn't bother me at all, as I am happy with FiOS.
     
  11. bidger

    bidger Hall Of Fame

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    Nov 19, 2005
    Well, I give them credit because the "Let's Start Over" e-mail came before the reclamation box. They only want the HR21 so I'll probably see what the going price is on the HR20. I did call the number on the e-mail to see what the pitch was. Asked about the distants and found they were off the table and I'd have to reapply. Since locals are available, I know how that would go. When I asked about the Lifetime DVR on my account and found out that too was off the table and I'd have to pay $8/mo. for DVR, I said thanks and goodbye.

    It's possible I could regret this, but in the end it's just TV and I find DirecTV is more like cable now than when I first signed on in 1998. But, unlike cable a good Internet option isn't bundled.
     
  12. Sep 1, 2012 #132 of 132
    wahooq

    wahooq DBSTalk Club DBSTalk Club

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    Tulsa, OK
    hr20's are non recoverable...doesnt mean they are considered owned...just FYI
     

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