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Internet connectivity

Discussion in 'DIRECTV Connected Home' started by shopper1590, Oct 17, 2012.

  1. shopper1590

    shopper1590 New Member

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    Sep 18, 2006
    Trying to resolve some issues on my network. I have a mix of SWM compatible receivers (14 tuners total). Utilizing a SWM16 with the tuners properly balanced with no more than 8 on a side of the SWM. Connected a wired home media connection kit to one side of the SWM that only had 7 tuners in use. Two of the receivers in the house now see the internet with no issues. The two that see the internet are on two different branches of the SWM switch. All receivers are using static IP addresses within the defined range of the DHCP server. Any idea why they all can't see the internet?
     
  2. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Jun 20, 2007
    Colbert, WA
    If they are still performing internet related functions, such as You-Tube, Pandora, VOD, etc - then 2 other people in this same forum are reporting the same problems. They went into menu, settings, network setting and selected restore network defaults. Or something similar. And then you choose connect to internet.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    To go static it's better to use IP addresses outside of the DHCP range.

    You might simply restore network defaults [going back to DHCP] and "connect now" to see if internet works.

    If it does and you want to go static, select IPs outside the DHCP range.
     
  4. shopper1590

    shopper1590 New Member

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    Sep 18, 2006
    When I "restore defaults" it selects some really weird IP address. But I tried that and it still does not work. I am really stumped. I would expect all of the boxes to get to the internet or none, not two. I did try to Ethernet plug in some of the boxes that are not working. Does that set some default settings when you do that?
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Might be a good time to list your receivers.
    What do you mean by weird? 169.xxx?
    If you're using the DECA/coax networking, using ethernet can cause problems.
     
  6. shopper1590

    shopper1590 New Member

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    Sep 18, 2006
    Yes it defaulted to an IP address in the 169.XXX range

    1-HR34
    3-HR24
    1-H24
    2-H23
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    169.xxx is their internal IP, so these weren't seeing your router.

    Only the HR34 can have an ethernet connection without disabling the internal DECA on your 24s.
    The two H23s require external DECAs to be connected to the coax network. They may have two ethernet ports, but only one should ever be used.
     
  8. shopper1590

    shopper1590 New Member

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    Sep 18, 2006
    Do the HR-24's need an external DECA also? One of those is the one seeing the internet and the other two do not.
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Your 24s & 34 have DECA internally.
     
  10. shopper1590

    shopper1590 New Member

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    Sep 18, 2006
    Does anybody have any insight on why 1 of the HR24-s would see the internet and the other 2 do not? They are all connected to the same SWM16 switch using DECA. I suspect some settings in the HR24, but I have tried various IP settings and "restore defaults" with no success.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Without some more information from you, it would be hard to guess.

    These 2 receivers should show how they're connected to the network in the system info screen.
    You'll want to see "coax connected" under the network.
     
  12. shopper1590

    shopper1590 New Member

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    Sep 18, 2006
    I really appreciate the help. They do say "coax connected", when you are in advanced settings. But when it goes to check for internet access in the next step it fails. What else can I provide for info?
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    So at least the internal DECAs are active. If a ethernet gets plugged in it turns them off.

    Not sure if you've done this yet, but power everything down, including your router.

    Power the router back up after a min or longer.

    Then power up the DECA that connects to it.

    Finally power up each receiver one at a time. Let each come all the way up before powering the next.

    After everything is back up, do you still have the problem?
     
  14. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Just to add to that, I would also perform a Reset Network Settings prior to powering down the receivers. While they may not connect, when you do power them back up they will then try to obtain an IP address as opposed to using any static IP address that you put in.

    - Merg
     

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