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Is D* offering free swaps of old HTL-HD receiver for new H20 ?

Discussion in 'DIRECTV General Discussion' started by paule123, Aug 6, 2007.

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  1. Aug 6, 2007 #1 of 15
    paule123

    paule123 Legend

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    I've heard two different things from D*. When I called to activate my HR20 a couple months ago the girl saw the existing HTL-HD on my account and said that they were scheduling "upgrades" for the old MPEG2 receivers, and there would be no charge for this. I assumed this means new MPEG4 receivers to replace the old MPEG2 receivers. At the time, I said no thanks.

    Today I call them to inquire about this, CSR puts me on hold for a while, comes back and says he is not aware of such a thing.

    Anybody know the real deal ? A special number I should call perhaps ?
     
  2. Aug 6, 2007 #2 of 15
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Just keep asking. If you've been around a while, and you find a sympathetic ear, they may be able to help you out, especially if you're willing to sign a new 2-year contract.
     
  3. Aug 6, 2007 #3 of 15
    Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Have you checked to see what kind of deal you can get on you online account? I know I can and I have seen a few other post about this saying that people are able to order a H20 or R15 online for free. I would check that out to see if you are eligible for the same offer. If so order it and turn off you old receiver.
     
  4. Aug 6, 2007 #4 of 15
    RAD

    RAD Well-Known Member

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    Dripping...
    Yep, my account shows that (R15 or H20 free) and the $199 HR20 deal.
     
  5. Aug 6, 2007 #5 of 15
    GeorgeLV

    GeorgeLV Godfather

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    The H20 is pretty easy to get for free. You can try CSR roulette, but the HR20 will probably cost you something (typically $99-$199) unless you're upgrading from the HR10.
     
  6. Aug 6, 2007 #6 of 15
    paule123

    paule123 Legend

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    Can you tell me the path on the website you're taking that displays this?

    I tried My Account > Upgrade my System but it shows an array of hardware packages I don't want. There's "HD receiver with multi-satellite dish" for $99. Nope. And there's the plain jane SD receiver without a dish for $69. And neither option shows model numbers of receivers to choose from. :(
     
  7. Aug 6, 2007 #7 of 15
    Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    That is where you want to be but you are not being offered the deal.
     
  8. Aug 6, 2007 #8 of 15
    JeffBowser

    JeffBowser blah blah blah

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    I just took delivery on an HR20-700 today, from the $199 online deal for existing customers. It replaced my last old RCA SD box from 1998 :lol: I now have only one non MPEG4 box in my house, I gotta see if I can nab a free H20, especially a -600 with the terrific OTA tuner (heat not an issue for my installs)
     
  9. Aug 6, 2007 #9 of 15
    boba

    boba Hall Of Fame

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    How long has it been since you upgraded? I believe it is once every 6 mo.
     
  10. paule123

    paule123 Legend

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    I activated my HR20 a couple months ago. I paid nearly $299 for it from solidsignal.com, so I wouldn't count that as an "upgrade" in D*'s eyes. The HR20 did not replace anything, it was an additional receiver. All existing receivers stayed activated.

    Now I'm looking for them to give me an H20 for my HTL-HD.
     
  11. jdspencer

    jdspencer Hall Of Fame

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    Since my HTL-HD does a better job locking onto OTA, I plan on keeping it.
     
  12. JLucPicard

    JLucPicard Hall Of Fame

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    Did you already have the Ka/Ku dish, or did they upgrade that for you for free when you added the HR20?
     
  13. paule123

    paule123 Legend

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    Dec 14, 2006
    I bought the AU9 slimline dish from solidsignal.com and self-installed.
     
  14. hdAddict

    hdAddict AllStar

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    Jan 9, 2006
    George, I'm upgrading from the HR10 and had to pay 199 +19.99! Called three times over one week and the best deal was above with $10 credit for 6 months. I use to be an A List and have been with D* since 1996. Monthly bill in excess of120. NO special DEALS that I can tell. The HR10 cost me 499 in April 2006. Life sometimes sucks!
     
  15. sharkay

    sharkay New Member

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    Mar 6, 2007
    I went online in about Feb and got an upgrade from a samsung hd to the H20 for free with new dish and install. I was a little surprised but was never charged a dime.
     
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