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Is Dishonline.com and Dishnetwork accout log in down?

Discussion in 'General DISH™ Discussion' started by Conway, Apr 2, 2011.

  1. Apr 2, 2011 #1 of 35
    Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    I purchased a New VIP922 and I am unable to log in to my account via remote access or dishnetwork.com.. or dishonline.com.. Is it down? I want to try out the new sling capability.
     
  2. Apr 2, 2011 #2 of 35
    MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

    361
    0
    Jan 18, 2011
    I was able to log on to my account and we have had had no reports of the system being down. Are you getting an error message when you try to log in?
     
  3. Apr 2, 2011 #3 of 35
    Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    Here is the error I am getting.

    "The system is currently unavailable, please try again later."
     
  4. Apr 2, 2011 #4 of 35
    MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

    361
    0
    Jan 18, 2011
    I did double check and we are experiencing any problems with Dish Network online accounts. I was able to sign in on Explorer a well as Firefox. What web browser are you using?
     
  5. Apr 2, 2011 #5 of 35
    Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    I am using IE8 and Firefox.. I also can't log in on my Android phone on remote access and also My vip922 won't log in it says the system is having technical difficulties
     
  6. Apr 2, 2011 #6 of 35
    MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

    361
    0
    Jan 18, 2011
    I am sorry, Conway. I do not know why you are not able to log in on line. I was able to access our 922 account and my android was able to log in as well. I apologize that you are having this difficulty. If you would like me to check your specific account, I can, just pm me your account info and I can see if there are any issues with the account from our end. Just let me know.
     
  7. Apr 3, 2011 #7 of 35
    jsk

    jsk Icon

    776
    11
    Dec 27, 2006
    I've noticed if I use my old Dish Network username, I get the "The system is unavailable" error, but if I use my e-mail address, then it works fine. It has been this way for at least a year.
     
  8. Apr 3, 2011 #8 of 35
    Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    I just tried that.. It didn't work.. I get user/pass error.
     
  9. Apr 3, 2011 #9 of 35
    RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    11
    Jan 23, 2008
    the usernames should all have transitioned to email addresses as of December (IIRC)
     
  10. TulsaOK

    TulsaOK DBSTalk Club DBSTalk Club

    3,469
    0
    Feb 23, 2004
    I never use my email address and I have no problems logging in.
     
  11. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    I use my e-mail for user logging in to my Dish account.
     
  12. Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    I still get the same error this morning when I log into my account. So the dish log in is the only way to use the Sling on the VIP922?
     
  13. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    11
    Jan 23, 2008
    yup. it's working fine for me both on the laptop and the phone and tablet.
     
  14. Wilf

    Wilf Legend

    438
    22
    Oct 15, 2008
    I you using a security plugin, such as no-script, you need to make an exception for Dish. The are very dependent on scripting.
     
  15. Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    I'm still getting the same error now.
     
  16. Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    I'm still unable to log in today.. Any new information?
     
  17. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011
    Mary has been out sick.

    Will you send your account number or phone number in a PM? I'll see if I can duplicate the problem. Also, what's the error message number? I'm thinking something in your network is causing it not to work properly.
     
  18. Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    is anyone else having this type of issue besides me?
     
  19. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    11
    Jan 23, 2008
    It's been working fine for me (including Sling) the whole time.
     
  20. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011
    Regarding Conway's inability to login, the problem is being caused by one of the back systems we use. There are a few others with a similar issue, but IT is working to get all of the accounts corrected.
     

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