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Is Dishonline.com and Dishnetwork accout log in down?

Discussion in 'General DISH™ Discussion' started by Conway, Apr 2, 2011.

  1. nusparkey

    nusparkey New Member

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    0
    Apr 30, 2011
    I have had log in problems for at least 6 months. Ever since I went to a HD receiver and paperless billing. System tells me my user name is incorrect, them it tells me my password is incorrect. Tried 3 on line chats and those folks were useless. Was referred to the "System Specialists" but those folks were just as useless but used bigger words.
    Getting the feeling DN doesn't WANT me to control my account.
    Cable looks better and better all the time.
     
  2. coldsteel

    coldsteel Hall Of Fame

    1,984
    0
    Mar 29, 2007
    PM Matt or Mary, they should be able to help you.
     
  3. nusparkey

    nusparkey New Member

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    Apr 30, 2011
    Thanks ColdSteel, I will give them a try.
    Nusparkey
     
  4. nusparkey

    nusparkey New Member

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    0
    Apr 30, 2011
    Post # 3 so I can PM
     
  5. nusparkey

    nusparkey New Member

    5
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    Apr 30, 2011
    Post #4 so I can PM
     
  6. nusparkey

    nusparkey New Member

    5
    0
    Apr 30, 2011
    Post #5 so I can PM
     
  7. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Thank you for your help, coldsteel!! I am working to resolve our customer's issue right now!!:)
     
  8. Conway

    Conway Legend

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    1
    Oct 29, 2002
    I'm still waiting for mine.. Hope it's repaired soon!
     
  9. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Sorry Conway, I will send an e-mail to see if we have made any progress with your account. I know they were still working on it when we checked last. Matt or I will let you know when we hear back.
     
  10. Conway

    Conway Legend

    227
    1
    Oct 29, 2002
    ok thanks!
     
  11. omarh

    omarh Cool Member

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    Jul 3, 2006
    I've had this exact same problem for 2 weeks now. I've talked to chat support specialists and all they say is that they can log in without problems so it must be me. I'm not sure what it could be though, I've tried 3 different browsers, Firefox 4, Chrome, and IE 8. I've also tried it at Work using Chrome....
    I keep getting the message
    The system is currently unavailable, please try again later.

    and it only does that if I enter correct credentials...if I enter an incorrect password, it does recognize that and says
    The Online ID/Password combination used is not valid. Please correct/confirm and try again or click can't log in for assistance.

    So that means I'm using the correct password or it would keep saying it was wrong...instead I just get this message about the system currently unavailable...
    Its very frustrating when this problem lasts 2 weeks, and I actually had wanted to go online and check out my current packages and possibly upgrade to get more channels cause I realized I don't get ESPN at all right now.
    I think I'll give it another day or two, and then I'll just cancel. I've been out of contract for 6 months so I can cancel at any time...the only reason I haven't is that I've been with Dish for several years and they always had the best value.
    But whats the point of all these Dish online features, if you can't even get into your account?
     
  12. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011
    We want it to work just as much as you do. If you send your phone number or account number in a PM, I'll make sure they have your info to get the problem corrected along with Conway's account. (I'll have to review it when I get in tomorrow).

    I know for a fact they are aware of what's causing the problem, and are working on it.
     
  13. EdJ

    EdJ Legend

    180
    6
    Jan 9, 2007
    Are you connecting to the net through your own router/network? If so, try connecting your computer to the net directly to your cable modem or other access. If it now works, you may have the same problem I had with a unique web site for months.

    I and a few others had a problem connecting to another web site forum. My computer would just time out and could not find the site. If I connected my laptop directly to the cable modem or used a different network, it worked. But, it would not connect to only that particular web site through my router. Eventually, I found that if I changed the Router MAC Address and specified to use 'this' address, it would work for a while. After a week or so, it would stop working again and I would have to change the Router MAC Address again. This went on for many months. Eventually, the web site provider did a major update on their servers and it seemed to correct the problem.
     
  14. omarh

    omarh Cool Member

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    0
    Jul 3, 2006
    Thanks for the suggestions, but I don't think my router is the problem...unless dish network is doing some weird stuff over the web that needs my computer to be open to connections or something.
    I've tried connecting from work, and home...two different networks. I have no problem with any other site I have tried like facebook, yahoo, gmail, dbstalk.com, twitter.com, chase.com, bankofamerica.com etc....
    all those sites work fine with my current computer/network.
     
  15. EdJ

    EdJ Legend

    180
    6
    Jan 9, 2007
    It sure sounds like the same problem I had. I also could not get in with another persons set up after using it for a few minutes. The server people and forum people swore that it was not their problem because most everybody else could log in just fine. But, after they did some server updates, it magically started working for me. :confused:

    Did you try changing the 'Router MAC Address' in your router?

    BTW, I have a Netgear router, but it also hung me up with my friends DLink router after using for a few minutes.
     

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