Update: Spoke to another CSR who assured me that if the CCK was not installed the order would be cancelled. She was VERY condescending in her tone in assuring me their rules were for the good of ALL the DirecTV customers and please don't get mad because I can't have what I want. I assured her that I wasn't MAD or upset, just a little frustrated and wished her a good day. I sent an email to Ellen Filipak (is she a real person?) outlining my situation. In the meantime I found an HR34 thru Amazon for $130 + shipping and ordered it. I know it will be a lease and maybe I can get some concessions from D*. If not, it's only money.