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Is it wrong for installer to take parts?

Discussion in 'DIRECTV General Discussion' started by ft800, Oct 8, 2007.

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  1. saxon2000

    saxon2000 Legend

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    Oct 25, 2006
    Just to add a little perspective, I had to but a replacement LNB for my dish. It cost about $70 new (3 LNB).
     
  2. PANCHITO

    PANCHITO Legend

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    Apr 7, 2006
    Ridiculous not.


    It's no different than a plumber walking out with one of your replacement pipes.
     
  3. saxon2000

    saxon2000 Legend

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    Oct 25, 2006
    'but' should have said 'buy'
     
  4. CPanther95

    CPanther95 Legend

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    Apr 2, 2007

    True - or any of your other property without your express permission.
     
  5. csgo

    csgo Legend

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    Oct 15, 2006
    Yes, there's a word for what the installer did... it's called larceny and it's a crime.

    The old LNB has value (not much but they can be sold on places like eBay).

    If you want to persue the matter call the installer and let them know you're extending them the courtesy of returning your property before you call the police.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    While I can "understand" an installer having some use for LNBs, more than the upgraded customer, I believe "asking" for it would be the correct thing to do, unless the customer wanted the installer to remove all of the "trash" before they left.
    I still have a phase III dish that I'll never use but the installer just left it and the next installer left me a spare Slimline "just in case".
     
  7. Mertzen

    Mertzen Hall Of Fame

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    Dec 8, 2006
    Technically, D* owns the dish.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    If that truly was the case, then there would be a free service call to fix it, wouldn't there be? Or are you trying to say it's leased too?
     
  9. PANCHITO

    PANCHITO Legend

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    Apr 7, 2006
    I think The service call charge is for them to send a tech and fix it, if you have a bad dish they don't charge you for the dish.
     
  10. dothdewman

    dothdewman AllStar

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    Feb 26, 2007
    the company i work for says that when doing upgrades to 5lnbs we must take the 3lnb back with us b/c they ship them and get credit
     
  11. Mertzen

    Mertzen Hall Of Fame

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    Dec 8, 2006
    No, I am saying D* owns the dish. If you owned it you'd have to take it with you if you moved.
     
  12. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    Feb 17, 2006
    Just last week, I was called lazy, incompetent, in need of a customer service seminar, etc. for not removing the old dish. Now, I'm a thief if I do. :bang

    I really wish you guys would make up your minds.
     
  13. netconcepts

    netconcepts Legend

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    Jan 20, 2007
    When the D* installer took down the 3LNB dish and put the 5LNB up, I asked about it since I bought it 5 years ago. He said he slung it off the roof and pointed out the mangled mess in the back of his van. Bad form on his part. Though he did take the LNB's off first apparently to save them for himself. Yet he left the LNB's on the roof on top of the attic vent.

    Poetic justice it may be, though a good gust of wind will certainly bring them down, then they will be good for nothing. :D

    At least he gave me a new dish in exchange, a Single LNB. :mad:
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    If I moved, the dish would be coming with me.
    The "dish mover's deal" comes with an extension to your commitment, or a charge for it.
     
  15. Mixer

    Mixer Hall Of Fame

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    Sep 28, 2006
    When they did my HD install they took my multiswitch that was not compatible. I didnt know it till a week later.
     
  16. RobertE

    RobertE New Member

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    Jun 9, 2006
    If you want to consider the dish owned by you, then fine. You pay for the service calls on repairs on it or get the protection plan. You all need to stop b******** and moaning about the service call costs.

    You can't have it both ways.

    Like TigersFan I'm damned if I don't remove "your" dish. I'm damned if you have to pay to get "my, aka D*s" dish repaired.

    So what is it? Yours or D*s???

    WHAT IS IT? :mad:
     
  17. nc88keyz

    nc88keyz Legend

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    Aug 12, 2007
    unless you are trying to make a few bucks on ebay, why waste bandwidth on this.

    I can see argument on cables, remotes, etc. These are part of the IRD and package that came with it.

    Anything outside the house is installation and parts from directv. Unless you can show a receipt that you payed for the dish, and more importantly if you care.

    My installer has given me a 4x8, 2 616s and left 2 wb68s as well just for the hell of it in case i added more receivers as he laughed. He also ran cat5 for me through the wall free of charge at my request. As far as i am concerned he can have the tri lnb in outside, the last dish that was a dual lnb that is still sitting in my garage, and and the other 8 D style lnbs lying around the house in the attic for his spares.

    Dont you think those installers give you things too. Let them take em, It might keep them from being charged back for something goofy. They dont get the best deal from directv anyways. Give a little and you will get a little back the next time they are knocking on your door. My installer lives 4 minutes away and told me just call him, i dont need the protection plan. He was professional, courteous and just did his job and even went outside of the box. I look in the neighborhood and my dish installation and "neatness" factor triumph my neighbors. Some of them are not very clean at all.
     
  18. BillyBob_jcv

    BillyBob_jcv Legend

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    Feb 11, 2006
    IMHO nearly all of the hassles could be avoided if the installers simply communicated their intent to the customer. If they came in and said: Here is what I am going to do... Here is what I am going to leave behind... Here is what I'm taking with me...

    Is that so much to ask? Maybe I have a reason for wanting the HW - or maybe I'm just confused and you can explain why I don't need it. Or maybe if you put just the tiniest bit of spin on the communication, it would turn into a win-win-win (The Office reference :p): "Don't worry about that old dish and multiswitch, I will haul it away so that it doesn't fill-up your trash can..." If the customer puts up a stink - let 'em keep it - the happy customer is the point of the service call, and I would bet that with the right delivery, the number of people who actually said they wanted to keep it just for the heck of it would be very small. Customer service isn't hard!!!
     
  19. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    Feb 17, 2006
    +1

    Very well said.
     
  20. Rakul

    Rakul Slacker

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    Sep 3, 2007
    + 1 Agree with this 100%, most of us would have no need for an old dish just telling us the plan up front would result in few issues.
     
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