About 3 weeks ago, I took the plunge and signed up for Directv with HD DVR and a couple of HD receivers. I got familiar with the equipment and service fairly quickly. And while I am excited to have all the channels in HD and a DVR (more on the DVR in a bit) back I can't help but wonder if my new customer experience is unique or if it's just bad luck. Here are my issues, gripes and complaints regarding my 3 week old installation. First, is it a good idea to send install techs out who speak limited/broken English? Language barriers aside, Dimitr did an acceptable, relatively easy installation. There is an HD Plus DVR HR22-100 in the livng room an HD H24 receiver in the spare room and an SD receiver downstairs. The main reason I signed up for DTV is for the DVR service, the wife and I are on different schedules, two teens and little kids in the house I could never watch any show without creating conflict. Now the DTV experience goes from a little annoying to extremely frustrating. I figured out how to run the HR22-100 DVR right away and I started scheduling recordings from day one. While using the DVR i noticed that there is a huge lag on every function regarding the remote and the DVR. It takes around ten seconds for each damn menu function to register with the DVR.This doesn't seem acceptable to me as a new customer. I never had lag like this with my Comcast DVR. What gives? So after a day or two I am attempting to tolerate the lag and looking forward to watching some of the programs I've recorded both HD and SD broadcasts. To my amazement every single program is an unwatchable, pixelated, jumbled up mess. Not one, of my recordings can be watched with any semblance of normalcy. In doing some poking around the Internets I find out that there are hordes of complaints about DTV HD DVR boxes esp. the one I have the HR22-100. I also discover that it's common practice for DTV to give out used/refurbished equipment to new customers (old customers too)! Sure enough on the back of my HR22-100 there's a little white sticker that says refurbished. I set up an appointment with customer service and the tech missed the first appointment. New one rescheduled for this afternoon, with an MRV install. Tech said he would get me an HR24 DVR. I hope this solves some of my problems. As it is so far I'm givin DTV a D-!!!!