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Is your Genie having problems with freezing?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bpratt, Dec 5, 2013.

Are you having problems with freezing on your Genie?

  1. I am not having problems and I use the internal disk

    34.1%
  2. I am having problems and I use the internal disk

    56.8%
  3. I am not having problems and I use an external disk

    4.5%
  4. I am having problems and I use an external disk

    5.7%
Multiple votes are allowed.
  1. Dec 5, 2013 #1 of 25
    bpratt

    bpratt Godfather

    647
    6
    Nov 24, 2005
    Salt Lake...
    I was wondering how many Genie users are having occasional problems with freezing and does the problem relate to using an external disk.
     
  2. Dec 5, 2013 #2 of 25
    adamson

    adamson Godfather

    591
    17
    Nov 9, 2007
    Florida
    no issues at this time for me. HR44-700 internal drive in use.
     
  3. Dec 5, 2013 #3 of 25
    maerativo

    maerativo New Member

    37
    0
    Jul 23, 2008
    N. California
    Having occasional pixelization and freezing issues. HR44-500 external drive, 4TB Seagate HDD in Sans Digital MS1UT+B enclosure.
     
  4. Dec 5, 2013 #4 of 25
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    no issues. HR34 internal
     
  5. Dec 5, 2013 #5 of 25
    toobs

    toobs Legend

    558
    15
    Oct 10, 2012
    I already voted. No issues on my 34 using the internal drive.
     
  6. Dec 5, 2013 #6 of 25
    RunnerFL

    RunnerFL DIRECTV A-Team

    17,047
    311
    Jan 4, 2006
    No issues on 34 or 44, both external.
     
  7. Dec 5, 2013 #7 of 25
    jefte1

    jefte1 Cool Member

    90
    1
    Feb 10, 2010
    South Carolina
    have freezing and pix issues on my local NBC hr34
     
    1 person likes this.
  8. Dec 5, 2013 #8 of 25
    wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    issues hr34 no external
     
  9. Dec 5, 2013 #9 of 25
    eileen22

    eileen22 Godfather

    426
    2
    Mar 24, 2006
    Philadelphia...
    Freezing and pix issues on HR34 with internal, mostly on CBS local, and started after latest software release 799.


    Sent from my iPad using DBSTalk mobile app
     
  10. CliffV

    CliffV Legend

    259
    0
    Jan 24, 2006
    I voted "not freezing, internal drive". But that might be misleading. Here's the scoop:

    I've had my HR44-200 with a 3TB internal drive for 3 weeks now. I have had absolutely NO problems with it. However, I just returned an HR34-700 with a 2TB internal drive. It was freezing left and right. That's one of the reasons I had it replaced.

    I don't know if the freezing on my HR34 was the same freezing everyone else was seeing. In late September, I went on a 2 week vacation. However, while I was gone, my house was hit be severe weather and power outages. So, the whole vacation my HR34 didn't record. The recording history complained about the recorded show not matching the guide for every show in the series list. That phenomena lasted until I got home and rebooted the HR34. From then on, the HR34 recorded shows as it should, but many of them froze like the other "Genie freezes" thread describes.

    Prior to September, this same HR34 has needed to be preemptively rebooted once a week. If I didn't, then some time in the second week the machine would freeze and need to be red button rebooted. After September, the freezes were much more frequent.

    I replaced the HR34 figuring it was damaged in the storm. But there was definitely something funky with the machine before that.
     
  11. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

    8,227
    444
    May 17, 2010
    USA
    As I posted on another thread for the past two weeks I having been experiencing severe freezing/pixelation issues with my HR34-700 when recording the series Hostages. My Genie is set to record other series (Person of Interest, The Blacklist, and Almost Human) but the issue is only with the Hostages recordings. At the time the recordings were made the receiver's software was 0x744. It has been updated to 0x799. Our local weather was not a factor. Am using the Genie's internal drive.
     
  12. lgb0250

    lgb0250 Legend

    318
    9
    Jan 24, 2010
    I've had problems with my HR34, internal, with freezing. The only good thing is that it seems to mainly happen during commercials while watching live TV. I either have to sit there and wait for it to make up its mind, or do a couple of last channel pushes and then it goes back to normal!
     
  13. kram

    kram Godfather

    643
    5
    Sep 3, 2006
    HR 44-200. Occasional freezing/pixelation. No external drive.
     
  14. jagrim

    jagrim Hall Of Fame

    1,910
    65
    Aug 25, 2006
    The only time I saw freezing (no pixelation issues) was just prior to a hard drive failure.
     
  15. jrangel

    jrangel New Member

    19
    0
    Nov 25, 2012
    I was just watching a recorded program from internal drive and it froze. I had to the red button reset as it did not respond to remote or front panel 1 month old HR-44.
     
  16. Getteau

    Getteau Icon

    859
    10
    Dec 19, 2007
    Houston
    been traveling a lot, but was getting a good bit of freezing/pixilization last month on my hr44-500 with internal drive immediately after I got the 797 update. Just sat down for the first time yesterday to really watch TV on it and noticed it starting again. When it started last month, I started doing backup recordings to other DVR's in the house so I wouldn't miss any of the new shows. I'm just glad I have multiple HR's for fall back.
     
  17. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    No freezing issues at all.
    HR34-700 0x799 Using internal
     
  18. VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Just curious.......as long as this issue has been going on and it seems to be wide spread, do we know dtv's official position is? It seems some are getting replacements while most are waiting until the next firmware update.
     
  19. bpratt

    bpratt Godfather

    647
    6
    Nov 24, 2005
    Salt Lake...
    It look like only about 50% of the Genie users are having this problem. There must be some combination of equipment and setup that is causing it, but I don't think DirecTV has a clue. [MOD EDIT]
     
  20. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Where did you come up with that number?

    I'm sure directv has far more then the 46 Genie customers then the votes found here.

    If 50% of all Genies we bad, I'm sure Directv would know.

    I have a lot of friends and Family with Genies, whom all work fine currently.
    Seems to me most of the issues are that so called Flawless HR44.
     

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