I have a friend with an HR34 that has been complaining of lockups and extreme slowness, including when using 30 skip. I had him run clearmybox, and this was his response: "Disaster. Took 30 minutes to do, all recorded shows are gone." then a few minutes later "record light just came on and all shows are back." They aren't the fastest to boot of course, but 30 minutes seems excessive (though makes me realize I never have timed mine). Or are these symptoms normal for a clearmybox reset? I know it clears the guide, but didn't think the playlist would have to rebuild. I had him run a surface test, he said he saw it at 90% and no errors. This morning the screen was gone so he doesn't know what happened in the last 10%. Does anyone have any suggestions? I'm not sure the symptoms alone would get him a replacement without the "it won't turn on" bit.