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It's Official! I've stumped the TurboTax tech support people--program won't open

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Lord Vader, Jan 17, 2012.

  1. Feb 2, 2012 #221 of 257
    TBlazer07

    TBlazer07 Grumpy Grampy

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    Sorry, have better things to do than read 180 messages about TT. If I duplicated someone else's post suggesting a virtual machine because I didn't read all the other 179 messages before mine I offer my humble apologies and I bow down towards the east begging for your forgiveness for my deep transgression. :rolleyes:

    Duplicate suggestions NEVER occur on forums. Right? Kinda like 50 messages in the same thread saying "it's against DirecTV policy to open a leased receiver" when someone mentions it. I graduated Kollidge 43 years ago so I don't have to read the whole book anymore for a homework assignment. :lol:

    Yea, those "hit a run" posts are shameful, especially if they tag them out at home. :) Whaddya mean you can sometimes be abrasive? Nahhhh. You're always such a sweetheart. :)

    Love,
    Grumpy
     
  2. Feb 2, 2012 #222 of 257
    spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    They get my dander up too armophob. Never in my life have I posted in a thread without reading the whole thing. It's pretty hard to do over at avs sometimes. When I bought a new TV a couple of years ago, the owners thread already had over 1000 posts in it. Read them all before posting any questions (which by then, I didn't have).
     
  3. Feb 2, 2012 #223 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    They claimed it was all a permissions issue. I don't know if it was, but he messed around in every folder that was present under the main Intuit folder.
     
  4. Feb 2, 2012 #224 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I've given the gift card to the person who enabled me to upgrade to Windows 7 Professional, which allowed me to download and install XP mode. Normally, I'd thank such a person by name (which would also verify that I did, in fact, give out the gift card), but I didn't want to post his user name here because I was afraid people would contact him begging for a product key.

    After PMing him and requesting his Email address, I Emailed him the gift card a few minutes ago and told him if he wanted to post anything to that effect, it was up to him. He has posted in the thread as well. ;)

    Thanks to everyone, of course, for the many suggestions and recommendations, and a pox on the house of TurboTax for making this so damn difficult this year. :nono:
     
  5. Feb 3, 2012 #225 of 257
    armophob

    armophob Difficulty Concen........

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    Well you sure have had time to get all your w2's and 1098's in order, time to get busy.
     
  6. Feb 3, 2012 #226 of 257
    armophob

    armophob Difficulty Concen........

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    Minus the duplicate ideas it may have been quite shorter in length.;)

    There's that sandpaper again:)
     
  7. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Gotta love TurboTax's promptness regarding their support. In late January, before experiencing the problem this thread addresses, I sent TT support an Email explaining that I couldn't install their program (since been resolved when I used a CD installation instead of via downloaded program file); I kept getting a "bootstrap" error. Well, today, some 3 weeks later, they replied:

    Uh, a little late guys, don't ya think? :rolleyes:
     
  8. lgg

    lgg New Member

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    Jan 14, 2013
    on MAC. Input information in EasyStep and now can only see it in Forms. Not really helpful. Was on phone with them for 4+ hours - and no help. They now suggest I input information manually.

    Also, can't import if from Quicken. Suggestions?
     
  9. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I haven't purchased TurboTax 2012 yet and was wondering if the same issue as last year exists.
     
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Purchased TT 2012 weeks ago and already using it for this year.

    Have used TT now for 10 years, and never saw your symptoms. I suspect you'll not see them again - sounds like a fluke or some kind of file corruption issue. Hope it works out for you in 2012...so far mine is working perfectly, including getting all updates.
     
  11. Feb 3, 2013 #231 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Guess what? The same g-dd--- problem exists! WTF is going on with TurboTax? Why do I keep having this same damn .NET Framework 4.0 problem when I have all my .NET Framework files up to date? :flaiming
     
  12. Feb 3, 2013 #232 of 257
    Hoosier205

    Hoosier205 Active Member

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    Works fine in my Windows 7 PC with .NET 4.5.
     
  13. Feb 3, 2013 #233 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I don't care. It DOESN'T work AT ALL in my Windows 7 PC with .NET 4.5.
     
  14. Feb 3, 2013 #234 of 257
    Hoosier205

    Hoosier205 Active Member

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    Then use something else.
     
  15. Feb 3, 2013 #235 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    And give in to those corporate bastards? Never!
     
  16. Feb 3, 2013 #236 of 257
    armophob

    armophob Difficulty Concen........

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    Just like last year, I used it fine with my XP. Finished up yesterday as a matter of fact. Online version again.
     
  17. Feb 3, 2013 #237 of 257
    armophob

    armophob Difficulty Concen........

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    Time to get a hold of Ray the TT tech.
    Is there a gift card give away this year?
     
  18. Feb 3, 2013 #238 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    He was as useful as titties on a bull last year. What makes you think he'd be any help this year?
     
  19. Feb 3, 2013 #239 of 257
    jimmie57

    jimmie57 Hall Of Fame

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    Something to try if it has not been mentioned already.
    I run a program called CCleaner. When I uninstall a program I then run CCleaner and clear out all of the temporary files, etc. Then it has a Registry Cleaner in it. I then run that.
    In the advanced settings is a check box that leaves all files less than 24 hours old. For this you want to un check that box before running it.

    After uninstalling, run CCleaner and the Registry part of it, then reinstall your program and see if it works.

    Note: this will require you to re-enter all user names and paswords to sites you visit.

    If it works for you I do not want your money. I have gotten lots of help from this site and it is appreciated.

    Link to CCleaner: http://www.piriform.com/

    Note: I run the free version.
     
  20. Feb 3, 2013 #240 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I've used CCleaner for years and tried this recommendation last year. It didn't help then and apparently doesn't help now, unfortunately.

    Your suggestion, however, is certainly appreciated. :)
     

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