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I've been a customer for 17 years

Discussion in 'DIRECTV General Discussion' started by bsprague, May 15, 2013.

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  1. Volatility

    Volatility Legend

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    May 22, 2010
    DirecTV is actually one of the very few tv providers that gives discounts to existing customers. To many times customers have unrealistic expectations. Of which I meant their is a 2 yr contract because subscriber acquisition on upgrading the equipment is around 2 yrs as the leased reciever they offered you is selling less than what it is actually worth. You can own a HD DVR with no contract but it would cost 500.00. The 2 yr contract is no different then getting a cell phone upgrade and having them give you a 2 yr agreement. The markets are different but the concept is the same.
     
  2. bsprague

    bsprague Legend

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    Feb 24, 2007
    I think that I was treated with the proper "regard". I am in awe of their product development that is aimed at the customer that watches a lot of TV on multiple favorite channels, including following sports. DVRs are a dream come true for customers like that. And HD on 60 or 80 inch screens is overwhelming.

    The single bad service decision of not sending a replacement DVR to an alternate address and awkward RV policies triggered my review of personal TV viewing habits. The review of my habits triggered three day rooftop antenna installation and wiring effort. The success of that effort was the trigger to drop DirecTV.

    My real problem is that I no longer fit that customer profile. The main issue for me is that I simply don't watch enough TV. The programming has either become too crappy or I've aged out of the group that defines the target. (I am 67.) For example, my favorite TV event this year was watching every episode of M*A*S*H that we got in a boxed set for less than of month of DirecTV. My second favorite was the last season of Downton Abbey on a disk.

    My decision to drop DirecTV is not about being "cheap". I have 4 HD TVs, 3 Blu-Ray players, a 1080x1920 laptop with Blu-Ray burner, 4 camcorders that record 1080p60 and the software to make HD videos. I just don't fit the programming.

    I do miss the DVR. I am shopping for a DVR that works on OTA. There are some, but reviews are mixed. For the price of an OTA DVR, I can buy a lot of boxed sets when they are on sale at Costco or Amazon. So until something like "Simple.TV" is or the non-subscription Channel Master DVR is perfected, my money may stay in my wallet.
     
  3. mystic7

    mystic7 Icon

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    Dec 9, 2007
    Can I have your laptop?
     
  4. bsprague

    bsprague Legend

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    Feb 24, 2007
    My granddaughters lead me into video a couple years ago. We bought a good Panasonic HD Camcorder and started learning. HD video files can be cumbersome, and were, on my laptop that I was using. I started reading about laptop video editing workstations. They are expensive! I was getting worried that I was going to get forced into Windows 8 if I procrastinated. One day I accidentally tripped over the "gamer" market. I found a ASUS "Republic of Gamers" model with lots of RAM, fast HDD, SSD, i7, nVidia graphics, 1920x1080 display and BD Burner. It was $1800 with a "free" gamer mouse and backpack. The "workstations" with the same specs and no BD burner were twice that and more. The Apple Mac Book Retina Pro is popular with photo and video fans, but doesn't even have an optical drive!

    The ASUS is terrific for video rendering. I haven't played any games on it. The logos and emblems are a little embarrassing to a 67 year old, especially when wearing the backpack.
     
  5. peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
    NY
    This is the one policy that applies to everybody, regardless of tenure or other factors
     
  6. JeffBowser

    JeffBowser blah blah blah

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    I like your story. It's refreshing to read of someone who discovers that life does not in fact revolve around television, even if it was at the expense of the byzantine and often frustrating structure of DirecTV support.
     
  7. ThomasM

    ThomasM RF Engineer

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    Jul 20, 2007
    Milwaukee, WI
    I'm curious. What HD-DVR did they give you? A reconditioned clunker and a 2 year commitment? That's why I don't upgrade to HD. When the HD bug bites me it will be bye-bye DirecTV unless they start treating long-time customers better.

    In fact, they are so obnoxious I inquired about adding HD to my account (since I have an R22 which IS an HD DVR) and buying and installing my own Slimline 5 dish but no dice. "We don't consider the R22 an HD receiver" was the response. Fine and dandy, I'll save the $120 a year. No new DirecTV commitment for me....EVER!
     
  8. Mike Greer

    Mike Greer Hall Of Fame

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    Jan 20, 2004
    Salt Lake...
    I have to disagree there on a couple of things. I can own a much faster HD DVR from Dish Network for $200-$300 depending on the model. When my cell phone upgrade 2 year agreement is up I own the phone and can keep or sell it as I please.
     
  9. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    This has been drug through the mud too many times. It's apples and oranges.
     
  10. usnret

    usnret Icon

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    Jan 16, 2009
    Don't be embarassed about the backpack!! I'm 72 and trying my hand at rollerblading (embarasses the wife but the grandkids love it).
     
  11. kaminar

    kaminar Mentor

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    Mar 25, 2012
    Wonder how many customers have ever called in or written corporate to say "thanks" for all the years of great programming at a bargain price, increasing capacity without ever going out of business and rarely if ever losing channels. How many have offered to pay MORE for the services as a gesture of good will?

    Although one can understand the above perspective, it's rare that people ever consider it. We are a selfish lot, living in our own tiny cosmos full of entitlement issues.

    However, you've given me a really, REALLY good idea.

    -=K=-
     
  12. Mike Greer

    Mike Greer Hall Of Fame

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    I give them my thanks every month when I pay my bill!

    Although I would say 'great programming at a bargain price'.
     
  13. Mike Greer

    Mike Greer Hall Of Fame

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    Agreed. Not the same thing because DirecTV gets to 'sell' the same receivers over and over again. Much different than the cell phone world.
     
  14. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Except D* pays for the R&D and manufacturing of those receivers they lease "over and over again" and cell phone companies don't.



    D* giving you programming is their part of the agreement and paying your bill is yours. That's a good business transaction. Who is expected to say "thanks" and how?
     
  15. Mike Greer

    Mike Greer Hall Of Fame

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    DirecTV makes a profit on that R&D and manufacturing and the cell phone companies don't.

    No need to say thank either way. They are in business to make money and I give them money in hope of getting a delivery system and functioning DVR to receive programming.
     
  16. peds48

    peds48 Genius. DBSTalk Club

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    Excuse me??? Cell companies don't??? How about the MANDATORY (expensive) data fee that you MUST carry when you get an smarphone….
     
  17. carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

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    May 18, 2004
    Carlsbad, CA
    What would a smartphone be without a data plan? Useless.
     
  18. Mike Greer

    Mike Greer Hall Of Fame

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    Salt Lake...
    Of course the cell phones make money of the content - just as DirecTV makes money off of the content.

    goinsleeper is saying that DirecTV is different than cell companies because the cell companies don't have R&D costs - which isn't true but he can't have it both ways.

    To compare the cell industry to DirecTV isn't completely fair but it is much closer than he wants to admit.
     
  19. Mike Greer

    Mike Greer Hall Of Fame

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    I guess we're getting a little off course here... Sort of... I think the cell phone comparison works because just like DirecTV - when you sign up with a new contract and new phone you're locked in for some period of time. The big difference is that a long-term customer of the cell company gets a reward of a new phone every two years (plus a new contract). With DirecTV you may get something when your contract is up but you have to play roulette and/or make threats of leaving to get any kind of reward for being a long-term customer.

    However we feel as customers of DirecTV doesn't really matter - the proof is in the pudding... It works for them, they make billions of dollars using their current plan. If it didn't work or stops working and people start canceling because of the screwy 'lease' model then things will change. Until then DireCTV will continue kissing up to newbies and tolerating long time subs with their lease and re-lease program that claims all HD DVRs are the same and all Genies are the same.

    Some know better but most really don't care - it is after all - just TV.
     
  20. wingrider01

    wingrider01 Hall Of Fame

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    Sep 9, 2005
    pretty inaccurate statement with the advent of free wireless access points that are very everyplace, even the mom and pop deli that has been in their family for 60 years has a big sign screaming "Free WiFI Access".
     

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