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I've been a customer for 17 years

Discussion in 'DIRECTV General Discussion' started by bsprague, May 15, 2013.

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  1. peds48

    peds48 Genius. DBSTalk Club

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    NY
    Nope, there are folks that wanted the iPhone because it has the iPod and the phone in one device, plus a browser if you were in a Starbucks. They did not want all the bell and whistles.
     
  2. slice1900

    slice1900 Well-Known Member

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    I agree, just because one person thinks it is "useless" without a data plan doesn't make it so. Others might think lack of cellular data is only a slight inconvenience.

    Some people couldn't live without unlimited texts and would think a phone without it is "useless", but others wouldn't notice the difference if their phone was unable to do SMS at all.

    Bringing things back on topic (a little bit) I'm sure there are many here who think Directv would be "useless" if they didn't offer a DVR or didn't offer HD. But some people seem quite happy with their SD receivers that date from the 90s, so happy in fact that they're angry Directv is obsoleting them, so that's obviously not a universal opinion.
     
  3. jimmie57

    jimmie57 Hall Of Fame

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    A lot of people just don't like change.
    Speaking from my personal experience, I did not want HD service nor an HDTV.
    In early 2009 my 32" Toshiba CRT finally died. I bought a new Samsung HD TV and hooked it up.
    The pictures from the rabbit ears were so much better than the SD were getting from DTV it was unreal since they were in HD. My son then bought him a new HD Mitsubishi TV and we upgraded at that point to HD from DirecTV.
    Now, neither of us have a SD channel in our Favorites list.
     
  4. goinsleeper

    goinsleeper Godfather

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    It's not close for several reasons but having the 2 year agreement is fair to compare. And yes I understand wireless companies do have expenses when it comes to having phones on their networks. They wouldn't expect the manufactures to pick up all the cost, but they start with a platform and D* builds it all.

    The main reall difference I suggest is churn of equipment. This in regards to damaged equipment (phones versus receivers) and the advancement in technology from each. Phone technology has made much more drastic changes than D* receivers, yielding a demand for the latest and greatest so often.
     
  5. johnchart

    johnchart Legend

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    I live in Eastern Iowa. I ordered DirecTV as soon as it was available which was 01/01/94 and it was installed shortly there after. . My account doesn't show that because somewhere along the way the account wound up in my wife's name. I really have no major complaints except for the ongoing price increases. I am never going to change.
     
  6. gov

    gov Legend

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    I've been with DirecTV probably around 17 years too. I can't imagine leaving now, but twice something happened that really tested my loyalty. My first HDDVR croaked before the installer got out the driveway. DirecTV mailed a replacement quickl, and I sent the dead HR20 back. The upgrade was supposed to be free, D* charged me full freight and the install for the HR20, another full up charge for the replacement, and another ding for not returning the dead one.

    That all hit on one bill, and as by then I had direct withdrawal, my checking account took quite a hit. D* did fix everything after only 2 calls.

    And then I added another HDDVR a while back, supposedly for free, and noted later a $250 charge for not returning another HDDVR (LOL, I have 5 now) that was still active on my account. My bill has never exceeded $200 in any month, I had a $250 credit on my last bill, and with the credit, my bill was still around $100. Not sure if I want to spend an hour with a CSR explaining DirecTVs new math, but I guess I had better.


    I have had customers of mine jump ship for smaller mistakes, and I sometimes concur. (usually when the access card department is giving me a headache, LOL) so I am sympathetic. It's when clients jump ship, and haven't called me that I get concerned. If they switch because someone knocked on their door and sold them a bill of goods, I tend to get annoyed, especially if it's that one outfit going around that represents BOTH D* and E*. No matter who you're with, they've got a better deal with the other company!

    I've watched the hard core fans here defend both companies, and it has had an effect on me.

    I'm keeping DirecTV, but I am getting DISH too. We're starting the process tomorrow. Supposedly I'm getting a 722, the CSR sez so, but I note the confirmation e-mail is EXTREMELY vague about what I'm getting.

    This is a big deal, I'm putting the 722 on the 65" Panny, and I'm going to revamp the equipment rack. I need to add an HDD DVD recorder, and revamp the whole house mirror system to accommodate 2 more channels. I have a laser disk player that might come out. Funny, I can't tell if it is broken. I have disks that neither side plays, I have disks where one side or the other plays, and no disks that have both sides play well. I figure I might have some laser rot, but with out a known good disk, I'm not sure if the player is messed up. I might change the amp running the Cornwalls, too. If Santa had brough me a HSU HS15 sub, I would happily connect that too, but Santa let me down there.

    I'm looking forward to more years with DirecTV, I'm excited to be on the verge of having a DISH HDDVR too.
     
  7. slice1900

    slice1900 Well-Known Member

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    Errrr...can I ask why you would want to have both? Are you an installer and just want to be as familiar as possible with Dish, or are there channels that only Dish has that you view as must haves?
     
  8. gov

    gov Legend

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    Yeah, I install (independently) and having both at my house would really help. I can take care of so many D* problems over the phone, and having the same capability on E* is a win-win for my clients and myself.

    There is also the uber cool factor of having both too, LOL!


    I would also be able to do pretty quick comparisons on the Panny and the Cornwalls with D* and E* for picture and sound quality
     
  9. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    Please post your observations about DirecTV vs DISH! It will be refreshing to see some honest, unbiased comparisons on all aspects of each service!!
     
  10. gov

    gov Legend

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    Installer left about 6 hours ago. Very sharp. He said his boss is not thrilled with his slow, deliberate pacing, however, he has lowest call back rating at his hub, so I was pretty happy to get him.

    He picked up all his trash, and some of mine, LOL. Dish called with the survey, I gave him top marks on everything, and left a verbal attaboy at the prompt.

    I have watched a little just to make sure it's settling in and all happy doodle, but I left the TV stand pulled out from the wall and have nuked most of the audio side, and will try and have everything reconfigured Monday if I can get time.

    I'll report things as I notice them, but keep in mind, not everyone has a 65" Panny plasma, and a pair of Cornwwalls, your results may differ.

    Installer even noted in 2 or 3 years I am going to have a little LOS issue on 119 on my D* dish. As a result, he put the E* dish much further east and back. I'm not too worried on the D* side, I can 3LNB that one and not bother moving it or trimming the tree. The E* dish OTOH, needs a good shot indefinitely. I did ask about eastern arc, but, he really liked the further east site for western arc and that's good enough for me.

    We shared a few good hoarder stories, dog stories, and work van stories. Nice day to work outside, so far so good.
     

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