1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

I've been forgotten by Directv

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by MKAM, Aug 24, 2010.

  1. MKAM

    MKAM Cool Member

    29
    0
    May 15, 2007
    I have 2 R15 receivers which I have various complaints about (not responsive to remote control commands, the fast forward feature not auto correcting properly, etc) and it seems that there are no updates for these units. I as a SD customer have been forgotten by Directv. All of the new features are not available on my units and I'm not willing to plunk over the cash for a new receiver as they are quite expensive and I've not been able to get much in the way of discounts by calling them. I've been a long time customer, since 98, so why has Directv forgotten me and left me out in the coldby not getting new features to my receivers and/or getting upgrades to my receivers.
     
  2. bidger

    bidger Hall Of Fame

    2,014
    18
    Nov 19, 2005
    The R15 is five years old and you can measure the true life of electronic devices the same way you measure dog years, by multiplying by 7, so expecting new and cutting-edge developments on it isn't very realistic. There are quite a few receivers/DVRs that can't get the MPEG 4 HD channels, so been there and done that. If it's leased equipment, you can call and see about having the equipment upgraded, just be sure to ask about commitment.
     
  3. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    "Discontinued" and "update" are almost never used in the same sentence by most electronics manufacturers.

    Especially when you consider how rapidly folks are going away from SD, there is even less of an incentive to update your pieces.

    Since you've been a long term customer, and I assume want to remain a long term customer, MKAM, why don't you call up DirecTV and get on a contract with new leased gear? (I'm assuming you own your R15s and aren't on contract) You might have to talk to Retention but they are there just for this situation. I'm sure they'd be glad to hook you up with current models (now there's an assumption on my part) to get you back on contract.
     
  4. MKAM

    MKAM Cool Member

    29
    0
    May 15, 2007
    I did call and apparently they weren't glad to hook me up with new equipment without a big chunk of cash. Shouldn't Directv be wanting me to remain a customer? Why should I have to threaten to jump ship for them be loyal to me since I've been loyal to them for years?
     
  5. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    Ask for Retention. With no hassle, I got a new HD DVR, a new HD receiver and installation, all for free, which is what I wanted, when I re-up'd last year. Tell them your story and I'm sure things will work out for you. :)
     
  6. Edmund

    Edmund Remote Master

    1,782
    13
    Apr 17, 2003
    Southern Ca
    See what happens when you order through the directv website, try putting a receiver into your cart. In 11-09, I put a sd receiver into my cart, free, 1-10 same thing, free. I have had HD dvr in cart for 5 months, free. But since I can only get the 101 sat, i haven't taken up on the free hd dvr.
     
  7. crkeehn

    crkeehn Godfather

    367
    2
    Apr 22, 2002
    I can sympathise with the original poster. I would love to upgrade my two DirecTivo receivers but as the DirecTV policy is not to allow the customer to request specific equipment, I can't get the R22. I would consider the R15/16 to be a step backward in capability with no support for dual buffers.

    Unfortunately, although I qualify for a free HD-DVR, my inability to see any but the 101 satellite prevents me from receiving HD service.

    If you look at the receiver comparisons on the DirecTV website, a number of the SD DVR features are restricted to the R22. With that in mind, I can't understand why they would consider the R15/16/22 to be equivalent.
     
  8. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    Don't expect anything "new" in terms of SD because most of us just want it to quietly go away. But if you call them and say your R15 is broken, they will send you a new SD DVR, and most likely it would be an R16. But none of the Sd receivers are going to get the new fangled features, there's no money and not much market for SD anymore.
     
  9. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    I agree. Standard-definition should be considered a legacy format. I'm not passing judgment, far from it, only saying that there isn't going to be any more meaningful development into SD receivers.
     
  10. jimmie57

    jimmie57 Hall Of Fame

    7,064
    379
    Jun 26, 2010
    Texas City, TX
    I think they should do away with all SD receivers.

    All new receivers should be HD capable and output the SD progamming if a customer wants it.
    All of these new receivers should have the eSATA hookup so that you can add a drive if you want to. They certainly can figure out that you are using it just like the MRV stuff. While they are at it, the eSATA should play on whatever receiver is on your account. This would cure the customer's problem of losing their recordings when the receiver dies ( of course no way to save them if the hard drive breaks ).
    This way they would only make 1 receiver. That should save them tons of money each year from the manufacturing standpoint and on the upgrades, etc.
     
  11. crkeehn

    crkeehn Godfather

    367
    2
    Apr 22, 2002
    I would be happy with that approach. It would give SD viewers the features that are incorporated in the HD receivers, which are much more feature rich. Unfortunately, not all SD viewers remain with SD by choice. With trees surrounding my house on all sides, I can get the SD satellite through a notch between two trees. I can't see the HD satellites to either side. As a result I am presently stuck with the SD options which are underwhelming.
     
  12. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    Sounds good to me, but from what I have been reading, people who want HD are having a hard time getting a receiver. If they switched everyone over, there would be an even longer wait for new installs. :(
     
  13. Kansas Zephyr

    Kansas Zephyr Hall Of Fame

    1,489
    0
    Jun 29, 2007
    SD..HD does not matter.

    What we'd like to see go away is MPEG2 only equipment.

    As long as future SD D* installs/replacements are MPEG2/4 capable, who cares how long they are still SD customers?

    Once D* can end MPEG2 transmission, and let SD subs watch down-converted MPEG4 HD channels, we'll have all of that bandwidth to recycle into more HD for us. ;)
     
  14. subeluvr

    subeluvr Icon

    534
    0
    Jan 14, 2007
    Just another voice in the choir...

    Have two R15s and for the most part they work OK, slow but OK.

    Been with DTV about 4 years and one R15 is are getting tired and acting flaky.

    Contemplated upgrading to HD-DVR and discussed that with DTV. They offered me an HD-DVR with installation for at a real deal but since I can't choose which box I get I passed.

    Some day Dish and DTV will realize that they exist for the convenience of the customer and not the other way around.
     
  15. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    Don't feel bad. I have 2 R15's also and guess what? I also have an R22 and I think it SUCKS compared with my R15's!!

    It's slower than molasses. Sometimes I feel like getting up from my chair and kicking it when it ignores my remote commands. You can't use an RF and an IR remote at the same time. You can't record the Sonic Tap music channels on it. There is no RF (channel 3/4 output). If you do enable RF on the R22 (or the HD receivers) you'd better not stray too far away as it's internal antenna is a joke compared to the external RF antenna on the R15 (which works anywhere in my house).

    And don't believe that DirecTV has abandoned the software on the R15 series. Who knows, you just might get an update any day now! ;)
     
  16. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    DirecTV tried that approach-an HD capable DVR receiver for everyone even if they didn't subscribe to HD. It flopped. It's called an R22. It's discontinued.

    But the R16 DVR's and D12 receivers (SD only) are still very much in production. And they are being installed for new customers every day along with SD-only dishes... So there! :D
     
  17. crkeehn

    crkeehn Godfather

    367
    2
    Apr 22, 2002

    and as I stated, their capabilities are underwhelming.
     
  18. paulman182

    paulman182 Hall Of Fame

    4,839
    3
    Aug 4, 2006
    Are you sure? There is only a four degree span to see all three orbital locations and that wouldn't take much of a notch, if the 101 is in the middle.

    Sometimes the installers are conservative when they check for line-of-sight. They ruled out one location on one of my outbuildings and went with a pole mount, and I'm sure the building would have worked. I do like the pole better, however.
     
  19. crkeehn

    crkeehn Godfather

    367
    2
    Apr 22, 2002
    I'm as sure as I can be with both the installer and supervisor confirming no line of sight. In fact the installer was thinking I could lose the 101 eventually although the trees that I am shooting between are mature enough that I don't think they're growing too quickly.
     
  20. MKAM

    MKAM Cool Member

    29
    0
    May 15, 2007
    I'll believe it when I see it...

    I just don't think Directv values us who only have SD receivers as customers.
     

Share This Page